Personal Banker II

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    "jobTitle": "Personal Banker II",
    "location": "Kansas City Barry Branch - Kansas City, MO 64153",
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    "description": "<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">PRIMARY PURPOSE OF JOB</span></strong></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">This position is a branch based sales position with some outside sales expectations, whose primary goal is to acquire, expand and retain customer relationships by proactively meeting with the customer to discover their financial needs and provide both product and service recommendations to them. As part of a team, Personal Banker II’s will be a financial liaison to customers, maintaining excellent customer service.</span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.</span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS           </span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Builds new customer relationships through frequent interactions with customers; proactively contacts customers;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Consistently looks for opportunities to improve sales efforts, branch profitability and deposit growth of the branch;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Cultivates a partnership with the Branch Retail Manager to drive sales and ensure that all customer needs are met;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Participates in a welcoming lobby experience, working with or directing customers to an appropriate team member based upon their identified needs and encourages utilization of products when necessary;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Actively participates in business development opportunities <span style=\"color:#000000;\">(e.g. phone out-reach, community events or groups, meetings with local businesses) </span> to establish visibility in the community and drive business to the branch;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Helps to foster teamwork in the branch to ensure a positive overall customer experience by participating proactively in all huddles and branch communications and meetings;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Assists, trains and mentors all branch retail staff by being their primary point of contact.</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Defines and offers solutions to resolve problems. Resolves more complex customer issues. Uses knowledge of the bank to identify helpful resources. </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Identifies financial needs of customers and presents all appropriate product and service options by working cooperatively with appropriate internal team members;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proactively educates customers on utilizing available access channels;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Acts as business product and services expert in the branch, included but not limited to, cash management services, remote deposit services, ICS/CDARS and merchant services;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintains thorough knowledge of procedures required for ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintains thorough knowledge of bank regulatory requirements included, but not limited to, Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintains proficiency in bank products and services such as internet banking, bill pay, mobile banking, mobile deposits, card valet and other customer products;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Develops new customer relationships and/or retains and expands existing relationships by proactively identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Takes ownership of the customer experience, including opening accounts with other products conveyed to the customer and resolving service issues as appropriate through follow-up;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Cultivates partnerships with back office support to drive sales and ensure that all customer needs are met;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Prepares and compiles more complex new customer data to open new accounts including, but not limited to, commercial/business checking, individual, retirement accounts, trusts, estates, IOLTA’s, representative payees, etc.; </span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Maintains trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers;</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Adheres to Southern Bank Telephone Standards, supporting a favorable environment for open communication and addresses concerns or problems in an open manner; </span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Maintains attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays; </span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">May be asked to assist at various branches across Southern Bank’s footprint; and,</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">May provide backup to Branch Retail Manager in their absence.</span></span></li>\n</ul>",
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showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.\\n\\n \",\"experienceRequirements\":\"KNOWLEDGE, SKILLS AND ABILITIES\\n\\n\\n\\tExcellent understanding of the Bank’s products and services;\\n\\tProficient in business products (i.e. Cash Management, Remote Deposit Capture)\\n\\tDemonstrated positive and  helpful attitude toward both internal and external customers;\\n\\tGood interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors;\\n\\tGood computer skills; and,\\n\\tExcellent customer service skills.\\n\\n\\nEDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS\\n\\n\\n\\tHigh school diploma or equivalent.\\n\\n\\nCORE COMPETENCIES\\n\\nFamily &amp; Trust: Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.\\n\\nRooted &amp; Service: Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.\\n\\nInnovation &amp; Strength: Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.\\n\\nBuilding Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.\\n\\nApplied Learning: Assimilating and applying new job-related information in a timely manner.\\n\\nQuality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.\\n\\n \",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">KNOWLEDGE, SKILLS AND ABILITIES</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent understanding of the Bank’s products and services;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proficient in business products (i.e. Cash Management, Remote Deposit Capture)</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Demonstrated positive and  helpful attitude toward both internal and external customers;</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors;</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Good computer skills; and,</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent customer service skills.</span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">High school diploma or equivalent.</span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:12pt;\">CORE COMPETENCIES</span></strong></span></span></p>\n\n<p style=\"margin-left:48px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Family &amp; Trust: <em>Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.</em></span></span></p>\n\n<p style=\"margin-left:48px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Rooted &amp; Service: <em>Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.</em></span></span></p>\n\n<p style=\"margin-left:48px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Innovation &amp; Strength: <em>Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.</em></span></span></p>\n\n<p style=\"margin-left:48px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Building Customer Loyalty: <em>Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.</em></span></span></p>\n\n<p style=\"margin-left:48px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Applied Learning: <em>Assimilating and applying new job-related information in a timely manner.</em></span></span></p>\n\n<p style=\"margin-left:48px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Quality Orientation: <em>Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.</em></span></span></p>\n\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>",
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