Membership Sales and Retention Representative

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    "requisitionDescription": "\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.32.32/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.32.32/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.23.16/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.23.16/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.23.16/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.23.16/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\">AAA Minneapolis is a part of one of the largest membership organizations in the country, and offers so much more than our legendary roadside service. We are a not-for-profit organization that serves Hennepin County and is made up of local Minnesotans who love our community as much as you do. Our products and services span some of the top industries, including travel, financial services, insurance, technology, traffic safety and, of course, automotive. This gives our employees the rare opportunity to be exposed to a variety of fields along with the ability to advance.  AAA offers a flexible, supportive, collaborative work environment that prioritizes a healthy work-life balance and is inclusive of diverse backgrounds, beliefs and experiences.</p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 700;\">WHO WE&#39;RE LOOKING FOR:</b></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"color: rgb(0, 0, 0); font-family: Tahoma, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\" id=\"isPasted\">Candidates with exceptional communication and sales skills who can generate new membership business and retain current members by using consultative sales and retention strategies while working within the Member Services call center.&nbsp;</span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><b style=\"box-sizing: inherit; font-weight: 700;\">In exchange for your knowledge and expertise, we offer the following perks for Membership staff:</b></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><i style=\"box-sizing: inherit;\"><span style=\"color: rgb(0, 0, 0);\">- Commissions for membership sales, renewals and upgrades</span></i></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"color: rgb(0, 0, 0);\"><i style=\"box-sizing: inherit;\">- Commissions on AAA Visa credit card sales</i><br></span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"color: rgb(0, 0, 0);\">- Option to work remote after training is complete (1-2 months)</span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"color: rgb(0, 0, 0);\">- A variety of career path opportunities to learn new skills and grow within AAA Minneapolis</span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"color: rgb(0, 0, 0);\">- Complimentary AAA Membership, discounts on travel &amp; at the travel store</span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"color: rgb(0, 0, 0);\">- Referral bonus</span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><b style=\"box-sizing: inherit; font-weight: 700;\">HOURS:</b></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"color: rgb(0, 0, 0);\">Tues-Sat: 8:00am-4:30pm</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;vertical-align:baseline;' id=\"isPasted\"><span style=\"font-size: 15px; font-family: Tahoma, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"color: rgb(0, 0, 0);\"><strong><span style=\"font-size: 15px; font-family: Tahoma, sans-serif;\">DUTIES AND RESPONSIBILITIES:</span></strong></span></p><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Tahoma, sans-serif; font-size: 14px;\">Communicate membership features, and benefits to current and potential members to generate new membership sales, membership renewals, auto-renewals, upgrades, and associate add-ons.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Tahoma, sans-serif; font-size: 14px;\">Recommend and educate members on additional products and services offered by AAA Minneapolis.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Tahoma, sans-serif; font-size: 14px;\">Achieves and exceeds individual sales goals aligned with company productivity and revenue objectives.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Tahoma, sans-serif; font-size: 14px;\">Takes action on inbound and outbound lead channels from membership, automotive, insurance, financial, and travel business.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Tahoma, sans-serif; font-size: 14px;\">Completes work in accordance with department standard operating procedures.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Tahoma, sans-serif; font-size: 14px;\">Generates revenue growth by using a consultative sales approach to retain current members and connect with lapsed members to reinstate membership status.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Tahoma, sans-serif; font-size: 14px;\">Provide back-up to Emergency Roadside call center during peak periods.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Tahoma, sans-serif; font-size: 14px;\">Acts as a subject matter expert regarding membership benefits and procedures.</span></li><li style=\"color: rgb(0, 0, 0);\"><span style=\"font-family: Tahoma, sans-serif; font-size: 10.5pt;\">Performs other related duties as assigned.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Tahoma\",sans-serif;color:black;'>QUALIFICATIONS:</span></strong><span style='font-size:14px;font-family:\"Tahoma\",sans-serif;color:black;background:white;'>&nbsp;To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:14px;font-family:\"Tahoma\",sans-serif;color:black;background:white;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><strong><span style='font-size:14px;font-family:\"Tahoma\",sans-serif;color:black;background:white;'>EDUCATION and/or EXPERIENCE</span></strong><span style='font-size:14px;font-family:\"Tahoma\",sans-serif;color:#4A4A4A;'>&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left:14px;\"><li><span style='font-family:\"Tahoma\",sans-serif;font-size:10.5pt;color:black;'>High School diploma or equivalent</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:10.5pt;color:black;'>Minimum six months of proven sales or AAA Minneapolis experience required</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:10.5pt;color:black;'>Minimum one year contact/call center experience required</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:6.0pt;background:white;vertical-align:baseline;'><span style='font-size:14px;font-family:\"Tahoma\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;'><strong><span style='font-size:14px;font-family:\"Tahoma\",sans-serif;color:black;'>OTHER REQUIREMENTS</span></strong><span style='font-size:14px;font-family:\"Tahoma\",sans-serif;color:#4A4A4A;'>&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left:14px;\"><li><span style='font-family:\"Tahoma\",sans-serif;font-size:10.5pt;color:black;'>Excellent communication and interpersonal skills via phone, email, and in person</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:10.5pt;color:black;'>Solid analytical and problem solving skills</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:10.5pt;color:black;'>Proficient in use of internet and web based technologies</span></li><li><span style='font-family:\"Tahoma\",sans-serif;font-size:10.5pt;color:black;'>Ability to navigate multiple applications while speaking with customers or members</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:white;vertical-align:baseline;'><span style='font-size:14px;font-family:\"Tahoma\",sans-serif;'>&nbsp;</span></p></div></div></div></div>\n    </div>\n  \n",
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