Support Analyst

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          "text": "<p><span>Acumen Solutions seeks a talented <span>Support Analyst </span>to join our strong technology team responsible for the implementation and support of high volume, high performance client facing applications. This position would be based in our Midwest office, located in<span>Cleveland, OH</span>.  This is an opportunity to work with one of Acumen’s global clients based in Europe.  </span><br /><span> </span><br /><em><span>General Support Analyst Role</span></em><span>: The candidate will support applications that are part of cloud based, mobile, and/or on premise environments.  Great opportunity to be part of a new, growing office for an established company that provides cutting edge IT solutions to Fortune 500 and Public Sector clients. </span><br /><span> </span><br /><span> Specific Duties</span><span>:  </span><br /><span>- Communicate project status with clients</span><br /><span>- Identify enhancement requests as configuration or development effort</span><br /><span>- Communicate requirements to developers to complete enhancement requests</span><br /><span>- Learn at least 2 client’s business processes and application implementation.  Implementation may be Salesforce.com or some other product </span><br /><span>- Support end users questions and issues via various communication channels including email, phone, and portals </span><br /><span>- Determine root cause analysis of issues and help determine and implement solutions </span><br /><span>- Make configuration changes to the application </span><br /><span>- Create reports </span><br /><span>- Develop and execute functional test cases </span><br /><span>- Update project documentation </span><br /><span>- Application release management responsibilities </span><br /><span> </span><br /><span> </span></p>",
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