Client Experience Coordinator - raisin

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          "text": "<p>In the role of <strong>raisin® Client Experience Coordinator</strong>, duties include:</p><ul><li>Technical Support – Provide ongoing account and product support for multiple charitable clients using the raisin® online fundraising system</li><li>Training – Train clients on all aspects of the raisin® product (web-based and in-person)</li><li>Tracking – Ensure that CRM tool is kept up to date with all account activities, opportunities and contact details. Ensure that support time is accurately tracked and billed</li><li>Marketing – Support marketing initiatives (online and print) as directed</li><li>Business Development – Provide ongoing business development support as directed</li><li>Product Development – Assist in identifying features for future product development as directed</li></ul><p><strong>What We Can Offer You:</strong></p><ul><li>A stable but growing, exciting company that’s been around for more than 20 years</li><li>Competitive salary</li><li>Comprehensive health and benefits package</li><li>Team building and social events</li><li>Fun, intelligent co-workers to support through challenges, changes, and improvements</li><li>We are located in the Junction neighbourhood of Toronto, however, during the current climate, remote employees who are a Canadian permanent resident, or have a valid work permit for Canada will also be considered if a strong fit.</li></ul><p>This position is full time, Monday to Friday. Salary Range: $44K - $50K, commensurate with experience.</p><p><strong>COVID-19 &amp; Precautions:</strong><br>Currently A.K.A.'s entire team is working remotely. As such, all training, on-boarding, and the fulfilment of the role will be carried out remotely until further notice. However, A.K.A. reserves the right to request in-person, onsite meetings, as long as Ontario Health and Safety COVID-19 protocols are met.&#xa0; In the future, once this situation changes, candidates need to be able to work (at least part-time) on site at A.K.A.'s soon-to-be fully-renovated office in the Junction neighbourhood of Toronto, ON.</p><p>&#xa0;</p>",
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        "qualifications": {
          "text": "<p><strong>Requirements:</strong></p><ul><li>1-2+ years professional account support</li><li>Post-secondary degree or diploma (preferably communications, fundraising, marketing or technology)</li><li>Key values of honesty, integrity, professionalism and passion for customer service and technology</li><li>Experience supporting or using digital technologies and web-based software</li><li>Excellent written and verbal communication skills</li><li>Able to communicate technical concepts to a non-technical audience</li><li>An understanding of and passion for charities and fundraising</li></ul><p><strong>Nice to Haves:</strong></p><ul><li>Experience in a Digital or Marketing Agency environment</li><li>An interest in or passion for Not-For-Profits and volunteering</li><li>Bilingual (English/French)</li><li>Most importantly, you must be positive, highly organized, and enjoy challenges</li><li>Not-for-profit &amp; fundraising experience</li><li>Web development &amp; software development, HTML &amp; CSS</li><li>Customer service</li><li>CRM systems (HubSpot &amp; Salesforce)</li><li>Project management</li><li>Sales experience, including prospecting and cold-calling</li></ul>",
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          "text": "<p><strong>A.K.A. New Media Inc. (A.K.A.)</strong>, an advanced technology and communications company, has an immediate requirement for a dynamic, focused, organized and energetic Account Coordinator who enjoys problem solving, to join its raisin® team.</p><p><strong>raisin® (a product of A.K.A.)</strong> is a SaaS based, state-of-the-art, online and mobile fundraising platform that empowers charities and non-profits across Canada and the United States to reach and exceed their fundraising goals.</p><p>To learn more about raisin visit: www.akaraisin.com.</p>",
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          "text": "<p>For additional information about AKA raisin and the parent company, A.K.A. New Media,&#xa0;please be sure to&#xa0;visit the following websites:&#xa0;<br><br>AKA raisin (The Product):&#xa0;&#xa0; &#xa0;&#xa0;&#xa0; &#xa0;&#xa0;&#xa0; &#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0; &#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0; www.akaraisin.com<br>A.K.A. New Media Inc. (The Parent Company):&#xa0; &#xa0; &#xa0; &#xa0; &#xa0; &#xa0; www.akanewmedia.com</p><p>Please attach a resume that describes your specific contribution/role on any projects mentioned in resume.</p><p>Only shortlisted candidates will be contacted. <strong>Please no recruitment agencies.</strong></p>",
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