71-251 Security Shift Supervisor

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    "description": "<div>\r\n<h3><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#000000;\"><em>Summary/Objective </em></span></span></span></span></h3>\r\n</div>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">The Security Shift Supervisor is responsible for overseeing daily shift operations within the Security Department to ensure the safety of guests, employees, and property. This role provides immediate leadership during the assigned shift, including responding to incidents, coordinating with law enforcement and EMS, and supporting the team with guidance, training, and oversight. The Shift Supervisor is expected to lead by example, provide excellent customer service, and ensure that all duties are carried out in accordance with casino policies, tribal regulations, and department protocols.</span></span></span></p>\r\n\r\n<div>\r\n<h3><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#000000;\"><em>Key Accountabilities&shy;</em></span></span></span></span></h3>\r\n</div>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Emergency and Incident Response</span></span></strong><br />\r\n<span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Respond to medical, security, or behavioral incidents in real time. Direct and coordinate scene activity, assist first responders, gather statements, and ensure accurate documentation. Escalate critical events to the Security Manager, the Director &ndash; Security &amp; Surveillance, or Executive Leadership as needed.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Training, Coaching, Disciplining, and Performance Monitoring</span></span></strong><br />\r\n<span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Support onboarding and continuous training efforts, with emphasis on de-escalation, emergency protocols, established SOPs, and professional guest service. Observe and assess ambassador performance during shift operations. Address minor issues through coaching, and report significant concerns or patterns to management. Assist with verbal or written corrective actions as directed.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Patrol and Safety Oversight</span></span></strong><br />\r\n<span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Conduct routine and unscheduled patrols of the casino floor, hotel, parking areas, and surrounding property. Ensure all areas are secure, accessible only by authorized personnel, and free of hazards. Respond to and report unsafe conditions or policy violations. Monitor patrol logs for accuracy and legibility. </span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Team Supervision and Shift Coordination</span></span></strong><br />\r\n<span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Assign daily posts, monitor breaks, and ensure proper shift coverage. Adjust coverage in real time as needed based on call-outs, incidents, or operational priorities. Serve as the first line of leadership and support for ambassadors during assigned shifts.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Report Review and Documentation</span></span></strong><br />\r\n<span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Review ambassador-written incident reports and daily activity logs for clarity, accuracy, and completion. Submit shift summaries and provide feedback to management regarding report quality or follow-up needs.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Cross-Departmental Communication and Support</span></span></strong><br />\r\n<span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Coordinate with Surveillance, Hotel, Slots, Gaming, or other departments as needed to address guest or staff concerns. Communicate clearly and diplomatically to uphold departmental expectations while supporting guest satisfaction.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Leadership Presence and Guest Relations</span></span></strong><br />\r\n<span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Maintain a visible and composed leadership presence on the floor. Engage with guests and team members respectfully and professionally, modeling the department&rsquo;s commitment to safety, customer service, and de-escalation.</span></span></span></span></p>\r\n",
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style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">Minimum of 2 years of casino, tribal, or law enforcement security experience required.</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">At least 6 months of supervisory or lead experience preferred.</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">Proven experience responding to emergencies and resolving guest or personnel conflicts in a professional manner.</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:9pt;\">Knowledge, Skills, and Abilities (KSAs)</span></strong></span></span></p>\r\n\r\n<ul style=\"list-style-type:square;\">\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">Strong working knowledge of security procedures, emergency protocols, and report documentation.</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">Proven ability to lead by example and remain calm under pressure.</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">Skilled in verbal de-escalation, conflict resolution, and guest service.</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">Ability to train others and provide constructive coaching in the moment.</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">Proficiency in using 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Fluent in English.</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9pt;\">Ability to coordinate shift coverage, evaluate performance, and support training initiatives. </span></span></span></li>\r\n</ul>\r\n",
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