Home › Companies › Dmlawusa › Intake Team Lead
Intake Team Lead
Dmlawusa · Kansas City, MO · On Site · Active · JazzHR / ApplyToJob
Job facts
| Field | Value |
|---|---|
| Company | Dmlawusa |
| Title | Intake Team Lead |
| Normalized title | - |
| Department / team | - |
| Location | Kansas City, MO, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | JazzHR / ApplyToJob |
| Posted / first seen | 2026-05-06 / 2026-05-30 |
| Changed / last seen | 2026-05-30 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Dmlawusa. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through JazzHR / ApplyToJob. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Kansas City. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Dmlawusa |
| Source | 14d4520a-de83-404b-bfcf-d60ddcae743a |
| ATS provider | JazzHR / ApplyToJob |
Description
Position Overview
The Intake Team Lead is responsible for supporting the daily operations, performance, and overall success of the Intake Department. This role serves as a key leadership position focused on driving accountability, operational consistency, team engagement, and high-quality client experience.
The Intake Team Lead partners closely with department leadership to support team performance, reinforce departmental expectations, and help ensure Intake Specialists are equipped to meet productivity, quality, and conversion goals. Key Responsibilities
Team Leadership & Daily Operations
• Provide day-to-day leadership and support to Intake team members
• Serve as a point of contact for escalations, questions, and operational support within the Intake Department
• Monitor team coverage, schedules, and workflow to ensure operational needs are met
• Lead by example through professionalism, accountability, and adherence to department standards
• Assist with maintaining morale, engagement, and a positive team culture
• Support leadership in implementing departmental initiatives, process updates, and operational changes
Performance Management & Coaching
• Monitor individual and team performance metrics to ensure goals and expectations are met
• Conduct regular coaching sessions focused on improving performance, quality, and client experience
• Provide real-time feedback and guidance related to call handling, case qualification, and communication standards
• Identify performance gaps and collaborate with leadership on corrective action plans when necessary
• Reinforce accountability related to productivity, attendance, quality, and workflow adherence
Quality Assurance & Process Consistency
• Review calls, documentation, and workflows to ensure compliance with department expectations and firm standards
• Promote consistency in Intake procedures, scripts, and client interactions
• Assist in identifying operational inefficiencies and recommend process improvements
• Ensure team members maintain accurate documentation and proper case handling procedures
Collaboration & Communication
• Partner with Intake leadership to support departmental goals, initiatives, and performance expectations
• Communicate important updates, process changes, and operational priorities to team members
• Collaborate with cross-functional departments to ensure smooth case intake and client experience
• Assist leadership with staffing support, scheduling coordination, and workflow management as needed
Documentation & Reporting
• Maintain records related to team performance, coaching conversations, and operational trends
• Assist with reporting on team productivity, quality performance, and departmental metrics
• Support the maintenance and consistency of SOPs and operational documentation Key Performance Indicators (KPIs)
Success in this role will be measured by measurable improvements in team performance, operational efficiency, and client experience:
• Call Quality Performance
o Maintain and improve overall QA scores and consistency across the Intake team
• Conversion Rate
o Support increased conversion of qualified leads into retained/signed cases
• Productivity & Performance Metrics
o Drive achievement of departmental KPIs including call handling, follow-up, and responsiveness
• Process Adherence
o Increase consistency and accuracy in following Intake procedures, workflows, and documentation standards
• Client Experience
o Promote positive client interactions and high service standards throughout the Intake process
• Coaching Effectiveness
o Drive measurable improvement in team member performance through ongoing coaching and support
• Team Engagement & Accountability
o Foster a culture of accountability, professionalism, and continuous improvement Qualifications
• Demonstrated success in an Intake role or similar position
• Strong leadership, communication, and interpersonal skills
• Ability to motivate, coach, and support team members in a fast-paced environment
• Strong organizational and time management skills
• Ability to analyze performance metrics and identify improvement opportunities
• Strong problem-solving and conflict-resolution skills
• Ability to lead by example and maintain professionalism under pressure
• Proactive, solutions-oriented mindset with a focus on operational success and team performance Preferred Experience
• Previous leadership, supervisory, or team lead experience preferred
• Strong understanding of Intake processes, systems, and performance expectations
• Experience with quality assurance reviews, coaching, or performance management
• Experience assisting with workflow coordination, scheduling, or operational support
Employee Perks: Benefits package – Health, Vision & Dental Insurance 401(k) matching retirement plan – up to 4% 3 weeks (120) hours of PTO Paid Holidays Work/Life balance – doing the job you love, with great people and NO long, crazy hours! FREE on-site parking garage Stability - Become an integral member of an energetic team in a growing law firm
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
DiPasquale Moore, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Full job record
| Job ID | 8fe10c2aeda57d47148e0eb1ca186178d73883c2 |
| Org ID | b4bdf267-7d72-4c45-9140-f652469def65 |
| Source ID | 14d4520a-de83-404b-bfcf-d60ddcae743a |
| Board ID | 14d4520a-de83-404b-bfcf-d60ddcae743a |
| Provider | jazzhr |
| Provider Job Key | VAAUbo5u5V |
| Title | Intake Team Lead |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Kansas City, MO |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | MO |
| City | Kansas City |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://dmlawusa.applytojob.com/apply/VAAUbo5u5V/Intake-Team-Lead |
| Apply URL | https://dmlawusa.applytojob.com/apply/VAAUbo5u5V/Intake-Team-Lead |
| First Seen At | 2026-05-30 05:41:53Z |
| Last Seen At | 2026-06-06 19:22:18Z |
| Last Checked At | 2026-06-06 19:22:18Z |
| Last Changed At | 2026-05-30 05:41:53Z |
| Inactive At | — |
| Source Posted At | 2026-05-06 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=dmlawusa/date=2026-06-06/2026-06-06T19-22-16-203Z-40352629d164e93877983b5d3db6de5067aec050172e0556750635922f0503c4.json |
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"description_html": "<span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\"><b>Position Overview</b></span><br><span style=\"line-height:normal;\">The Intake Team Lead is responsible for supporting the daily operations, performance, and overall success of the Intake Department. This role serves as a key leadership position focused on driving accountability, operational consistency, team engagement, and high-quality client experience.</span><br><span style=\"line-height:normal;\">The Intake Team Lead partners closely with department leadership to support team performance, reinforce departmental expectations, and help ensure Intake Specialists are equipped to meet productivity, quality, and conversion goals.</span></span></span><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\"><b>Key Responsibilities</b></span><br><span style=\"line-height:normal;\"><b>Team Leadership & Daily Operations</b></span><br><span style=\"line-height:normal;\">• Provide day-to-day leadership and support to Intake team members<br>• Serve as a point of contact for escalations, questions, and operational support within the Intake Department<br>• Monitor team coverage, schedules, and workflow to ensure operational needs are met<br>• Lead by example through professionalism, accountability, and adherence to department standards<br>• Assist with maintaining morale, engagement, and a positive team culture<br>• Support leadership in implementing departmental initiatives, process updates, and operational changes</span><br><span style=\"line-height:normal;\"><b>Performance Management & Coaching</b></span><br><span style=\"line-height:normal;\">• Monitor individual and team performance metrics to ensure goals and expectations are met<br>• Conduct regular coaching sessions focused on improving performance, quality, and client experience<br>• Provide real-time feedback and guidance related to call handling, case qualification, and communication standards<br>• Identify performance gaps and collaborate with leadership on corrective action plans when necessary<br>• Reinforce accountability related 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experience<br>• Assist leadership with staffing support, scheduling coordination, and workflow management as needed</span><br><span style=\"line-height:normal;\"><b>Documentation & Reporting</b></span><br><span style=\"line-height:normal;\">• Maintain records related to team performance, coaching conversations, and operational trends<br>• Assist with reporting on team productivity, quality performance, and departmental metrics<br>• Support the maintenance and consistency of SOPs and operational documentation</span></span></span><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\"><b>Key Performance Indicators (KPIs)</b></span><br><span style=\"line-height:normal;\">Success in this role will be measured by measurable improvements in team performance, operational efficiency, and client experience:</span><br><span style=\"line-height:normal;\">• Call Quality Performance<br>o Maintain and improve overall QA scores and consistency across the Intake team</span><br><span style=\"line-height:normal;\">• Conversion Rate<br>o Support increased conversion of qualified leads into retained/signed cases</span><br><span style=\"line-height:normal;\">• Productivity & Performance Metrics<br>o Drive achievement of departmental KPIs including call handling, follow-up, and responsiveness</span><br><span style=\"line-height:normal;\">• Process Adherence<br>o Increase consistency and accuracy in following Intake procedures, workflows, and documentation standards</span><br><span style=\"line-height:normal;\">• Client Experience<br>o Promote positive client interactions and high service standards throughout the Intake process</span><br><span style=\"line-height:normal;\">• Coaching Effectiveness<br>o Drive measurable improvement in team member performance through ongoing coaching and support</span><br><span style=\"line-height:normal;\">• Team Engagement & Accountability<br>o Foster a culture of accountability, professionalism, and continuous improvement</span></span></span><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\"><b>Qualifications</b></span><br><span style=\"line-height:normal;\">• Demonstrated success in an Intake role or similar position<br>• Strong leadership, communication, and interpersonal skills<br>• Ability to motivate, coach, and support team members in a fast-paced environment<br>• Strong organizational and time management skills<br>• Ability to analyze performance metrics and identify improvement opportunities<br>• Strong problem-solving and conflict-resolution skills<br>• Ability to lead by example and maintain professionalism under pressure<br>• Proactive, solutions-oriented mindset with a focus on operational success and team performance</span></span></span><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\"><b>Preferred Experience</b></span><br><span style=\"line-height:normal;\">• Previous leadership, supervisory, or team lead experience preferred<br>• Strong understanding of Intake processes, systems, and performance expectations<br>• Experience with quality assurance reviews, coaching, or performance management<br>• Experience assisting with workflow coordination, scheduling, or operational support</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">Employee Perks:</span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Benefits package – Health, Vision & Dental Insurance</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">401(k) matching retirement plan – up to 4% </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">3 weeks (120) hours of PTO</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Paid Holidays</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Work/Life balance – doing the job you love, with great people and <b>NO</b> long, crazy hours!</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">FREE on-site parking garage</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Stability - Become an integral member of an energetic team in a growing law firm</span></span></span></span></li></ul><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><i><span style=\"font-family:'Times New Roman', serif;\">DiPasquale Moore, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</span></i></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><i><span style=\"font-family:'Times New Roman', serif;\">This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></i></span></span></span><br> ",
"description_text": "Position Overview\n The Intake Team Lead is responsible for supporting the daily operations, performance, and overall success of the Intake Department. This role serves as a key leadership position focused on driving accountability, operational consistency, team engagement, and high-quality client experience.\n The Intake Team Lead partners closely with department leadership to support team performance, reinforce departmental expectations, and help ensure Intake Specialists are equipped to meet productivity, quality, and conversion goals.\n Key Responsibilities\n Team Leadership & Daily Operations\n • Provide day-to-day leadership and support to Intake team members\n• Serve as a point of contact for escalations, questions, and operational support within the Intake Department\n• Monitor team coverage, schedules, and workflow to ensure operational needs are met\n• Lead by example through professionalism, accountability, and adherence to department standards\n• Assist with maintaining morale, engagement, and a positive team culture\n• Support leadership in implementing departmental initiatives, process updates, and operational changes\n Performance Management & Coaching\n • Monitor individual and team performance metrics to ensure goals and expectations are met\n• Conduct regular coaching sessions focused on improving performance, quality, and client experience\n• Provide real-time feedback and guidance related to call handling, case qualification, and communication standards\n• Identify performance gaps and collaborate with leadership on corrective action plans when necessary\n• Reinforce accountability related to productivity, attendance, quality, and workflow adherence\n Quality Assurance & Process Consistency\n • Review calls, documentation, and workflows to ensure compliance with department expectations and firm standards\n• Promote consistency in Intake procedures, scripts, and client interactions\n• Assist in identifying operational inefficiencies and recommend process improvements\n• Ensure team members maintain accurate documentation and proper case handling procedures\n Collaboration & Communication\n • Partner with Intake leadership to support departmental goals, initiatives, and performance expectations\n• Communicate important updates, process changes, and operational priorities to team members\n• Collaborate with cross-functional departments to ensure smooth case intake and client experience\n• Assist leadership with staffing support, scheduling coordination, and workflow management as needed\n Documentation & Reporting\n • Maintain records related to team performance, coaching conversations, and operational trends\n• Assist with reporting on team productivity, quality performance, and departmental metrics\n• Support the maintenance and consistency of SOPs and operational documentation\n Key Performance Indicators (KPIs)\n Success in this role will be measured by measurable improvements in team performance, operational efficiency, and client experience:\n • Call Quality Performance\no Maintain and improve overall QA scores and consistency across the Intake team\n • Conversion Rate\no Support increased conversion of qualified leads into retained/signed cases\n • Productivity & Performance Metrics\no Drive achievement of departmental KPIs including call handling, follow-up, and responsiveness\n • Process Adherence\no Increase consistency and accuracy in following Intake procedures, workflows, and documentation standards\n • Client Experience\no Promote positive client interactions and high service standards throughout the Intake process\n • Coaching Effectiveness\no Drive measurable improvement in team member performance through ongoing coaching and support\n • Team Engagement & Accountability\no Foster a culture of accountability, professionalism, and continuous improvement\n Qualifications\n • Demonstrated success in an Intake role or similar position\n• Strong leadership, communication, and interpersonal skills\n• Ability to motivate, coach, and support team members in a fast-paced environment\n• Strong organizational and time management skills\n• Ability to analyze performance metrics and identify improvement opportunities\n• Strong problem-solving and conflict-resolution skills\n• Ability to lead by example and maintain professionalism under pressure\n• Proactive, solutions-oriented mindset with a focus on operational success and team performance\n Preferred Experience\n • Previous leadership, supervisory, or team lead experience preferred\n• Strong understanding of Intake processes, systems, and performance expectations\n• Experience with quality assurance reviews, coaching, or performance management\n• Experience assisting with workflow coordination, scheduling, or operational support\n Employee Perks: Benefits package – Health, Vision & Dental Insurance\n 401(k) matching retirement plan – up to 4%\n 3 weeks (120) hours of PTO\n Paid Holidays\n Work/Life balance – doing the job you love, with great people and NO long, crazy hours!\n FREE on-site parking garage\n Stability - Become an integral member of an energetic team in a growing law firm\n EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER\n DiPasquale Moore, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\n This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.",
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"description": "<span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\"><b>Position Overview</b></span><br><span style=\"line-height:normal;\">The Intake Team Lead is responsible for supporting the daily operations, performance, and overall success of the Intake Department. This role serves as a key leadership position focused on driving accountability, operational consistency, team engagement, and high-quality client experience.</span><br><span style=\"line-height:normal;\">The Intake Team Lead partners closely with department leadership to support team performance, reinforce departmental expectations, and help ensure Intake Specialists are equipped to meet productivity, quality, and conversion goals.</span></span></span><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\"><b>Key Responsibilities</b></span><br><span style=\"line-height:normal;\"><b>Team Leadership & Daily Operations</b></span><br><span style=\"line-height:normal;\">• Provide day-to-day leadership and support to Intake team members<br>• Serve as a point of contact for escalations, questions, and operational support within the Intake Department<br>• Monitor team coverage, schedules, and workflow to ensure operational needs are met<br>• Lead by example through professionalism, accountability, and adherence to department standards<br>• Assist with maintaining morale, engagement, and a positive team culture<br>• Support leadership in implementing departmental initiatives, process updates, and operational changes</span><br><span style=\"line-height:normal;\"><b>Performance Management & Coaching</b></span><br><span style=\"line-height:normal;\">• Monitor individual and team performance metrics to ensure goals and expectations are met<br>• Conduct regular coaching sessions focused on improving performance, quality, and client experience<br>• Provide real-time feedback and guidance related to call handling, case qualification, and communication standards<br>• Identify performance gaps and collaborate with leadership on corrective action plans when necessary<br>• Reinforce accountability related to productivity, attendance, quality, and workflow adherence</span><br><span style=\"line-height:normal;\"><b>Quality Assurance & Process Consistency</b></span><br><span style=\"line-height:normal;\">• Review calls, documentation, and workflows to ensure compliance with department expectations and firm standards<br>• Promote consistency in Intake procedures, scripts, and client interactions<br>• Assist in identifying operational inefficiencies and recommend process improvements<br>• Ensure team members maintain accurate documentation and proper case handling procedures</span><br><span style=\"line-height:normal;\"><b>Collaboration & Communication</b></span><br><span style=\"line-height:normal;\">• Partner with Intake leadership to support departmental goals, initiatives, and performance expectations<br>• Communicate important updates, process changes, and operational priorities to team members<br>• Collaborate with cross-functional departments to ensure smooth case intake and client experience<br>• Assist leadership with staffing support, scheduling coordination, and workflow management as needed</span><br><span style=\"line-height:normal;\"><b>Documentation & Reporting</b></span><br><span style=\"line-height:normal;\">• Maintain records related to team performance, coaching conversations, and operational trends<br>• Assist with reporting on team productivity, quality performance, and departmental metrics<br>• Support the maintenance and consistency of SOPs and operational documentation</span></span></span><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\"><b>Key Performance Indicators (KPIs)</b></span><br><span style=\"line-height:normal;\">Success in this role will be measured by measurable improvements in team performance, operational efficiency, and client experience:</span><br><span style=\"line-height:normal;\">• Call Quality Performance<br>o Maintain and improve overall QA scores and consistency across the Intake team</span><br><span style=\"line-height:normal;\">• Conversion Rate<br>o Support increased conversion of qualified leads into retained/signed cases</span><br><span style=\"line-height:normal;\">• Productivity & Performance Metrics<br>o Drive achievement of departmental KPIs including call handling, follow-up, and responsiveness</span><br><span style=\"line-height:normal;\">• Process Adherence<br>o Increase consistency and accuracy in following Intake procedures, workflows, and documentation standards</span><br><span style=\"line-height:normal;\">• Client Experience<br>o Promote positive client interactions and high service standards throughout the Intake process</span><br><span style=\"line-height:normal;\">• Coaching Effectiveness<br>o Drive measurable improvement in team member performance through ongoing coaching and support</span><br><span style=\"line-height:normal;\">• Team Engagement & Accountability<br>o Foster a culture of accountability, professionalism, and continuous improvement</span></span></span><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\"><b>Qualifications</b></span><br><span style=\"line-height:normal;\">• Demonstrated success in an Intake role or similar position<br>• Strong leadership, communication, and interpersonal skills<br>• Ability to motivate, coach, and support team members in a fast-paced environment<br>• Strong organizational and time management skills<br>• Ability to analyze performance metrics and identify improvement opportunities<br>• Strong problem-solving and conflict-resolution skills<br>• Ability to lead by example and maintain professionalism under pressure<br>• Proactive, solutions-oriented mindset with a focus on operational success and team performance</span></span></span><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:14px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"line-height:normal;\"><b>Preferred Experience</b></span><br><span style=\"line-height:normal;\">• Previous leadership, supervisory, or team lead experience preferred<br>• Strong understanding of Intake processes, systems, and performance expectations<br>• Experience with quality assurance reviews, coaching, or performance management<br>• Experience assisting with workflow coordination, scheduling, or operational support</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-family:'Times New Roman', serif;\">Employee Perks:</span></b></span></span></span><ul><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Benefits package – Health, Vision & Dental Insurance</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">401(k) matching retirement plan – up to 4% </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">3 weeks (120) hours of PTO</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Paid Holidays</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Work/Life balance – doing the job you love, with great people and <b>NO</b> long, crazy hours!</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">FREE on-site parking garage</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Stability - Become an integral member of an energetic team in a growing law firm</span></span></span></span></li></ul><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER</span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><i><span style=\"font-family:'Times New Roman', serif;\">DiPasquale Moore, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</span></i></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><i><span style=\"font-family:'Times New Roman', serif;\">This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></i></span></span></span><br> ",
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