Customer Care Specialist

{
  "content_hash": "d26c76dccc9a176ae538ccee07097dd6124c01e689fabf8d04d820d6bed7d8be",
  "source_hash": "e9fa4d2758d547d45566f97a93eb28f0154ee40fda64dbb2b1226c9f3cc873da",
  "last_changed_at": "2026-05-30T05:50:46.061Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": null,
    "city": null,
    "region": null,
    "country": null,
    "is_remote": true,
    "confidence": null
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:26:04.844Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": null,
      "city": null,
      "region": null,
      "country": null,
      "is_remote": true,
      "confidence": null
    },
    "countries": []
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "169",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "20159",
    "locationType": "1",
    "jobOpeningName": "Customer Care Specialist",
    "departmentLabel": "Product Delivery & Customer Care",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-05-07",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span><span>As a leading fintech company at the forefront of blockchain technology, offering innovative solutions for </span><span>digital currency</span><span> transactions, our customer experience is pivotal to our ongoing success. We are seeking a customer-centric individual to join our highly skilled Customer </span><span>Care</span><span> Team as a </span></span><span style=\"font-weight: bold\"><span><span>Customer Care Specialist</span></span></span><span><span>. </span></span><span> </span></p>\n<p><span><span> </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>About</span><span> </span><span>Us</span></span></span><span><span> </span></span><span> </span></p>\n<p><span><span>We’re</span><span> Wirex, </span><span>and</span><span> </span><span>we’re</span><span> </span><span>not</span><span> </span><span>like</span><span> </span><span>anyone</span><span> </span><span>else</span><span>. </span><span>Why</span><span>? </span><span>Because</span><span> </span><span>we</span><span> </span><span>always</span><span> </span><span>do</span><span> </span><span>things</span><span> </span><span>our</span><span> </span><span>way</span><span>, </span></span><span><span>before</span><span> </span><span>anyone</span><span>  </span><span>else</span><span> </span><span>does</span><span> </span><span>them,</span><span> </span><span>like</span><span> </span><span>creating</span><span> </span><span>the</span><span> </span><span>first</span><span> </span><span>ever</span><span> </span><span>debit</span><span> </span><span>card</span><span> </span><span>that</span><span> </span><span>lets</span><span> </span><span>you</span><span> </span><span>pay</span><span> </span><span>with </span></span><span><span>crypto</span><span>, </span><span>making</span><span> </span><span>it</span><span> </span><span>easier</span><span> </span><span>for</span><span>  </span><span>ordinary</span><span> </span><span>people</span><span> </span><span>to</span><span> </span><span>access</span><span> </span><span>DeFi-powered</span><span> </span><span>savings</span><span>, </span><span>and </span></span><span><span> </span><span>setting</span><span> </span><span>up</span><span> </span><span>the</span><span> </span><span>world’s</span><span> </span><span>first</span><span> </span><span>cryptocurrency</span><span>  </span><span>rewards</span><span> </span><span>scheme</span><span>.  </span></span><span> </span></p>\n<p><span><span>Our</span><span> </span><span>vision</span><span> </span><span>is</span><span> a </span><span>world</span><span> </span><span>in</span><span> </span><span>which</span><span> </span><span>everyone</span><span> </span><span>can</span><span> </span><span>enjoy</span><span> </span><span>the</span><span> </span><span>benefits</span><span> </span><span>of</span><span> </span><span>digital</span><span> </span><span>currency</span><span> –</span><span>everything</span><span> </span><span>from</span><span> </span><span>the</span><span> </span><span>power</span><span>  </span><span>to</span><span> </span><span>send</span><span> </span><span>money</span><span> </span><span>around</span><span> </span><span>the</span><span> </span><span>world</span><span> </span><span>near-instantly</span><span> </span><span>without</span><span> </span><span>breaking</span><span> </span><span>the</span><span> </span><span>bank</span><span> </span><span>to</span><span> </span><span>buying</span><span>, </span><span>storing</span><span>,  </span><span>and</span><span> </span><span>exchanging</span><span> 40+ </span><span>top</span><span> </span><span>tokens</span><span> </span><span>on</span><span> a </span><span>secure</span><span>, </span><span>easy-to-use</span><span> </span><span>platform</span><span> </span><span>at</span><span> </span><span>some</span><span> </span><span>of</span><span> </span><span>the</span><span> </span><span>best</span><span> </span><span>rates</span><span> </span><span>in</span><span> </span><span>the</span><span> </span><span>industry</span><span>.   </span></span><span> </span></p>\n<p><span><span>We </span><span>must</span><span> </span><span>be</span><span> </span><span>doing</span><span> </span><span>something</span><span> </span><span>right</span><span>, </span><span>because</span><span> </span><span>more</span><span> </span><span>than</span><span> 6 </span><span>million</span><span> </span><span>people</span><span> </span><span>across</span><span> 130 </span><span>countries</span><span> </span><span>are</span><span> </span><span>helping</span><span> </span><span>to</span><span> </span><span>change</span><br></span><span><span>the</span><span> </span><span>world</span><span> </span><span>by</span><span> </span><span>using</span><span> Wirex.  </span></span><span> </span></p>\n<p><span><span> </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Overall</span><span> </span><span>Role</span><span> </span><span>Purpose</span></span></span><span><span> </span></span><span> </span></p>\n<p><span><span>As a Customer </span><span>Care </span><span>Specialist</span><span>, </span><span>your</span><span> </span><span>ultimate</span><span> </span><span>role</span><span> </span><span>is</span><span> </span><span>to</span><span> </span><span>champion</span><span> </span><span>customer</span><span> </span><span>satisfaction</span><span> </span><span>by</span><span> </span><span>providing  </span><span>exceptional</span><span> </span><span>support</span><span> </span><span>and</span><span> </span><span>experience</span><span>, </span><span>contributing</span><span> </span><span>to</span><span> </span><span>the</span><span> </span><span>development</span><span> </span><span>of</span><span> </span><span>our</span><span> </span><span>multi-language</span><span> </span><span>knowledge</span><span> </span><span>base </span><span>and</span><span> </span><span>community</span><span>, </span><span>and</span><span> </span><span>actively</span><span> </span><span>shaping</span><span> </span><span>the</span><span> </span><span>improvement</span><span> </span><span>of</span><span> </span><span>our</span><span> </span><span>products</span><span> </span><span>through</span><span> </span><span>customer</span><span> </span><span>feedback</span><span>.  </span><span> </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><br></span></span></p>\n<p><span style=\"font-weight: bold\"><span><span>Type </span><span>of</span><span> </span><span>Cooperation</span><span>: </span></span></span><span><span>B2B </span><span>Contract</span><span>.  </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Location</span><span>:</span></span></span><span><span> </span><span>Fully</span><span> </span><span>remote</span><span> (EU </span><span>preferred</span><span>, </span><span>no</span><span> </span><span>sanctioned</span><span> </span><span>countries</span><span>).     </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Work schedule:</span></span></span><span><span> </span></span><span><span>The role includes morning and evening shifts distributed across 5 days per week, not </span><span>limit</span><span>ed</span><span> to</span><span> Monday through Friday</span><span>.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>As a </span><span>team</span><span> </span><span>member</span><span> </span><span>you'll</span><span> </span><span>be</span><span> </span><span>involved</span><span> </span><span>in</span><span>:</span></span></span><span><span> </span></span><span> <br></span><span><span>— </span><span>Identify</span><span> </span><span>and</span><span> </span><span>assess</span><span> </span><span>customers</span><span>’ </span><span>needs</span><span> </span><span>to</span><span> </span><span>achieve</span><span> </span><span>satisfaction</span><span>.  </span></span><span> </span></p>\n<p><span><span>— </span><span>Answer</span><span> </span><span>clients</span><span>' </span><span>questions</span><span> </span><span>promptly</span><span> </span><span>and</span><span> </span><span>effectively</span><span>, </span><span>guiding</span><span> </span><span>them</span><span> </span><span>through</span><span> </span><span>issue</span><span> </span><span>resolution</span><span> </span><span>with</span><span> a </span><span>focus</span><span> </span><span>on</span><span> </span></span></p>\n<p><span><span>delivering</span><span> </span><span>outstanding</span><span> </span><span>customer</span><span> </span><span>experiences</span><span>.  </span></span><span> </span></p>\n<p><span><span>— </span><span>Provide</span><span> </span><span>accurate</span><span>, </span><span>valid</span><span> </span><span>and</span><span> </span><span>complete</span><span> </span><span>information</span><span> </span><span>by</span><span> </span><span>using</span><span> </span><span>the</span><span> </span><span>right</span><span> </span><span>methods</span><span>/</span><span>tools</span><span> </span><span>available</span><span> </span><span>to</span><span> </span><span>you</span><span>.  </span></span><span> </span></p>\n<p><span><span>— </span><span>Actively</span><span> </span><span>participate</span><span> </span><span>in</span><span> </span><span>building</span><span> </span><span>Wirex's</span><span> </span><span>multi-language</span><span> </span><span>knowledge</span><span> </span><span>base</span><span> </span><span>and</span><span> </span><span>community</span><span>, </span><span>contributing</span><span> </span><span>to</span><span> </span><span>the</span><span>  </span><span>enhancement</span><span> </span><span>of</span><span> </span><span>support</span><span> </span><span>resources</span><span> </span><span>and</span><span> </span><span>collaboration</span><span> </span><span>among</span><span> </span><span>users</span><span>.  </span></span><span> </span></p>\n<p><span><span>— Be </span><span>prepared</span><span> </span><span>to</span><span> </span><span>collect</span><span> </span><span>valuable</span><span> </span><span>feedback</span><span> </span><span>from</span><span> </span><span>customers</span><span>, </span><span>translating</span><span> </span><span>their</span><span> </span><span>insights</span><span> </span><span>into</span><span> </span><span>actionable</span><span>  </span><span>suggestions</span><span> </span><span>for</span><span> </span><span>product</span><span> </span><span>improvement</span><span>.  </span></span><span> </span></p>\n<p><span><span>— </span><span>Build</span><span> </span><span>sustainable</span><span> </span><span>relationships</span><span> </span><span>and</span><span> </span><span>trust</span><span> </span><span>with</span><span> </span><span>customers</span><span> </span><span>through</span><span> </span><span>open</span><span> </span><span>and</span><span> </span><span>interactive</span><span> </span><span>communication</span><span>.  </span></span><span> </span></p>\n<p><span><span>— </span><span>Identify</span><span> </span><span>and</span><span> </span><span>escalate</span><span> </span><span>customer-reported</span><span> </span><span>bugs</span><span> </span><span>or</span><span> </span><span>issues</span><span>.  </span></span><span> </span></p>\n<p><span><span>— </span><span>Proactively</span><span> </span><span>communicate</span><span> </span><span>with</span><span> </span><span>customers</span><span> </span><span>to</span><span> </span><span>gather</span><span> </span><span>feedback</span><span>, </span><span>identify</span><span> </span><span>improvement</span><span> </span><span>opportunities</span><span>, </span><span>and</span><span> </span><span>convey</span><span> </span></span></p>\n<p><span><span>updates</span><span> </span><span>on</span><span> </span><span>issue</span><span> </span><span>resolutions</span><span>.  </span></span><span> </span></p>\n<p><span><span>— </span><span>Providing</span><span> </span><span>high-quality</span><span> </span><span>support</span><span> </span><span>within</span><span> </span><span>defined</span><span> SLA </span><span>timeframes</span><span>. </span></span><span> </span></p>\n<p><span><span>— </span><span>Meet</span><span> </span><span>personal</span><span>/</span><span>customer</span><span> </span><span>care</span><span> </span><span>team</span><span> </span><span>targets</span><span> </span><span>and</span><span> Key Performance </span><span>Indicators</span><span> (</span><span>KPI’s</span><span>).  </span></span><span> </span></p>\n<p><span><span>— </span><span>Follow</span><span> </span><span>communication</span><span> </span><span>procedures</span><span>, </span><span>guidelines</span><span>, </span><span>and</span><span> </span><span>policies</span><span>.  </span></span><span> </span></p>\n<p><span><span>— Take </span><span>the</span><span> </span><span>extra</span><span> </span><span>mile</span><span> </span><span>to</span><span> </span><span>engage</span><span> </span><span>customers</span><span>.  </span></span><span> </span></p>\n<p><span><span> </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Skills</span><span> </span><span>required</span><span>:</span></span></span><span> <br></span><span><span>— Customer </span><span>support</span><span> </span><span>experience</span><span> </span><span>with</span><span> </span><span>expertise</span><span> </span><span>in</span><span> </span><span>multi-chat</span><span> </span><span>handling</span><span>. </span></span><span> <br></span><span><span>— Advanced English (</span><span>spoken</span><span> </span><span>and</span><span> </span><span>written</span><span>). </span></span><span> <br></span><span><span>— Fast </span><span>learner</span><span>, </span><span>able</span><span> </span><span>to</span><span> </span><span>handle</span><span> </span><span>complex</span><span> </span><span>information</span><span>. </span></span><span> <br></span><span><span>— </span><span>Flexible</span><span>, </span><span>adaptable</span><span>, </span><span>and</span><span> </span><span>comfortable</span><span> </span><span>in</span><span> a </span><span>changing</span><span> </span><span>environment</span><span>. </span></span><span> <br></span><span><span>— </span><span>Strong</span><span> </span><span>communication</span><span>, </span><span>interpersonal</span><span>, </span><span>and</span><span> </span><span>problem-solving</span><span> </span><span>skills</span><span>. </span></span><span> <br></span><span><span>— </span><span>Well-organized</span><span>, </span><span>detail-oriented</span><span>, </span><span>and</span><span> </span><span>able</span><span> </span><span>to</span><span> </span><span>multitask</span><span> </span><span>and</span><span> </span><span>work</span><span> </span><span>under</span><span> </span><span>pressure</span><span>. </span></span><span> <br></span><span><span>— Customer-</span><span>focused</span><span> </span><span>mindset</span><span>. </span></span><span> </span></p>\n<p><span><span> </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Nice</span><span> </span><span>to</span><span> </span><span>have</span><span>:</span></span></span><span><span> </span></span><span> <br></span><span><span>— Experience </span><span>with</span><span> </span><span>Zendesk</span><span>/</span><span>Freshdesk</span><span> </span><span>and</span><span> </span><span>Atlassian</span><span> </span><span>tools</span><span>. </span></span><span> <br></span><span><span>— </span><span>Interest</span><span> </span><span>in</span><span> </span><span>blockchain</span><span> </span><span>technologies</span><span> </span><span>and</span><span> </span><span>the</span><span> </span><span>crypto</span><span> </span><span>ecosystem</span><span>. </span></span><span> </span></p>\n<p><span><span> </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Benefit: </span></span></span><span><span>  </span></span><span> <br></span><span><span>— Premium tariffs for our product.  </span></span><span> <br></span><span><span>— Semi-remote </span><span>work</span><span> with flexible hours.  </span></span><span> <br></span><span><span>— Home office allowance.  </span></span><span> <br></span><span><span>— Virtual share options scheme after the probation period.  </span></span><span> <br></span><span><span>— Comprehensive medical insurance after the </span><span>probation</span><span> period.  </span></span><span> <br></span><span><span>— Generous vacation policy: 20 business </span><span>days.</span></span><span> <br></span><span><span>— Paid sick leave, Birthday, and Anniversary leave.  </span></span><span> <br></span><span><span>— Length of Service Holidays.  </span></span><span> <br></span><span><span>— </span><span>Engaging in</span><span> online events for learning and enjoyment.  </span></span><span> <br></span><span><span>— Coworking with all facilities and parking compensation in </span><span>Wrocław</span><span>/Kyiv</span><span>.  </span></span><span> </span></p>\n<p><span><span>  </span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>NOTE: </span></span></span><span><span>Benefits</span><span> </span><span>may</span><span> </span><span>vary</span><span> </span><span>from</span><span> region to region</span><span> </span><span>and</span><span> </span><span>will</span><span> </span><span>depend</span><span> </span><span>upon</span><span> </span><span>the</span><span> </span><span>location</span><span> </span><span>you</span><span> </span><span>are</span><span> </span><span>hired</span><span> </span><span>in</span><span>.     </span></span><span> </span></p>",
    "compensation": null,
    "departmentId": "20159",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Care Specialist",
    "departmentLabel": "Product Delivery & Customer Care",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://wirex.bamboohr.com/careers/169",
    "employmentStatusLabel": "Full-Time"
  }
}