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NOC Technician Tier 2 (Backup & Recovery Specialist)

A81E24EFD44C464AD2D937A40A67BEC3 · West Caldwell, NJ 07006; Boca Raton, FL 33487; Brooklyn, NY 11231; Cherry Hill, NJ 08002; Melville, NY 11747; 775 Passaic Ave, West Caldwell, NJ, 7006, USA · Remote · Active · $75,000–$85,000 / year · Paycom ATS

Job facts

FieldValue
CompanyA81E24EFD44C464AD2D937A40A67BEC3
TitleNOC Technician Tier 2 (Backup & Recovery Specialist)
Normalized title-
Department / team-
LocationWest Caldwell, NJ, United States
Work modelRemote / Remote
Employment type-
Salary$75,000–$85,000 / year
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-05-26 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in West Caldwell.Open
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Linked records

CompanyA81E24EFD44C464AD2D937A40A67BEC3
Source8e9555cb-a57f-40c4-939a-b4542f02fdaf
ATS providerPaycom ATS

Description

NOC Technician Tier 2 (Backup & Recovery Specialist) Job Title: NOC Technician Tier 2 (Backup & Recovery Specialist) Department: Technical Operations NOC Reports to: Director of Technical Operations Position Summary: The NOC Technician II plays a key mid-level support role within the Network Operations Center. This position bridges the gap between frontline alert responders and senior engineering staff. The role serves as the primary subject matter expert for backup administration, configuration, auditing, remediation, and recovery across managed client environments. This position is responsible for handling complex alert remediation, supporting infrastructure stability, assisting with onboarding processes, and ensuring the reliability and integrity of managed backup solutions. This role is ideal for a technician with strong backup and recovery expertise, experience with RMM and PSA platforms, and a proactive approach to operational reliability and documentation. Roles and Responsibilities Alert Remediation & Escalation Support Respond to and resolve alerts escalated from Tier I technicians. Troubleshoot backup failures, storage issues, offline agents, and performance anomalies. Escalate unresolved incidents with detailed documentation and troubleshooting history. Apply remediation actions within monitoring and management platforms or escalate to senior engineering resources as required. Onboarding & Configuration Assist with the setup and standardization of monitoring profiles for new clients. Configure backup policies, retention schedules, and alert thresholds for managed environments. Support deployment of monitoring and backup agents, backup plan configuration, and onboarding procedures for new client environments. Backup Administration & Recovery Administer and maintain managed backup environments, including backup scheduling, retention policies, replication settings, and storage management. Perform and validate recovery operations, including file-level, image-based, virtual machine, and disaster recovery restores. Lead remediation efforts for failed or misconfigured backup jobs to maintain data protection compliance. Conduct routine audits of backup coverage, job health, storage utilization, and alert hygiene across managed client environments. Documentation & Communication Maintain accurate ticket updates, remediation notes, and technical documentation. Create and maintain SOPs related to alert remediation and backup operations. Participate in daily operational syncs and team collaboration meetings. Tool Proficiency Remote Monitoring & Management (RMM) platforms Professional Services Automation (PSA) and ticketing systems Documentation and credential management systems Backup and disaster recovery platforms Microsoft 365 administration and general Windows Server administration PowerShell scripting and automation Basic endpoint security and threat detection awareness Qualifications & Skills: Required Skills & Experience: Associate’s degree in information technology, Networking, or equivalent professional experience. 2+ years of experience in a NOC, Help Desk Tier II, or related technical support role. Strong troubleshooting skills across Windows Server systems and networking fundamentals, including DNS, DHCP, routing, and firewall concepts. Hands-on experience administering enterprise backup and recovery solutions. Experience with PowerShell scripting and automation. Preferred Skills & Experience: CompTIA A+, Network+, or Security+ certifications. Experience with enterprise backup platforms such as Acronis, Veeam, or similar technologies. Microsoft 365 administration experience or related certifications. Experience working within managed service provider (MSP) environments. Familiarity with PSA, RMM, and documentation management platforms. Soft Skills: Strong written communication and documentation skills. Analytical mindset with strong problem-solving abilities. Team-oriented approach with the ability to work collaboratively across departments Ability to multitask and prioritize effectively in fast-paced environments. Job Type: Full-time Salary: $75,000 - $85,000 per year (commensurate with experience) Benefits: Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k) Schedule: Monday to Friday (participation in on-call or extended shift coverage as needed) Work Location: In-person (Brooklyn NY, OR Melville, NY, OR West Caldwell, NJ OR Cherry Hill, NJ, OR Boca Raton FL Disclaimer: This document outlines the key responsibilities and expectations for the NOC Technician II role. Responsibilities may evolve based on company priorities, technical operation needs, and business requirements. EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Full job record

Job ID8fc6bdc6cb88022d692f36c7e7f680e6a8d32033
Org ID9ef9ba9d-a184-40fc-823c-36f155684a81
Source ID8e9555cb-a57f-40c4-939a-b4542f02fdaf
Board ID8e9555cb-a57f-40c4-939a-b4542f02fdaf
Providerpaycom
Provider Job Key257599
TitleNOC Technician Tier 2 (Backup & Recovery Specialist)
Normalized Title
Statusactive
Activeyes
Location TextWest Caldwell, NJ 07006; Boca Raton, FL 33487; Brooklyn, NY 11231; Cherry Hill, NJ 08002; Melville, NY 11747; 775 Passaic Ave, West Caldwell, NJ, 7006, USA
Department
Team
Employment Type
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionNJ
CityWest Caldwell
Salary Raw$75,000.00 - $85,000.00 Salary
Salary Min75,000
Salary Max85,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=257599&clientkey=A81E24EFD44C464AD2D937A40A67BEC3
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=257599&clientkey=A81E24EFD44C464AD2D937A40A67BEC3
First Seen At2026-05-31 19:06:48Z
Last Seen At2026-06-06 09:54:10Z
Last Checked At2026-06-06 09:54:10Z
Last Changed At2026-05-31 19:06:48Z
Inactive At
Source Posted At2026-05-26 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=A81E24EFD44C464AD2D937A40A67BEC3/date=2026-06-06/2026-06-06T09-54-09-119Z-feaafed334849907dcf584384367dff9128719091cac21ee4c328079f2dcbdd3.json
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    "jobTitle": "NOC Technician Tier 2 (Backup & Recovery Specialist)",
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    "description": "<p><img alt=\"images?q=tbn:ANd9GcQleDUk8mISwA1vWIkL0OiOweiWCtit9J2yLvPZN3m3kg&amp;s\" src=\"https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcQleDUk8mISwA1vWIkL0OiOweiWCtit9J2yLvPZN3m3kg&amp;s\" /></p>\r\n\r\n<p align=\"left\" class=\"MsoTitle\" style=\"text-align:left; margin-top:20px\"><span style=\"font-size:24pt\"><span style=\"line-height:200%\"><span style=\"font-family:&quot;Montserrat SemiBold&quot;\"><span style=\"color:#37434d\"><span style=\"font-weight:bold\"><span style=\"font-size:16.0pt\"><span style=\"line-height:200%\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Job Title: NOC Technician Tier 2 (Backup &amp; Recovery Specialist)</span></span></span></span></span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify; margin-bottom:15px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><b><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Department: </span></b><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Technical Operations NOC</span></span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify; margin-bottom:15px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><b><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Reports to:</span></b><span style=\"font-family:&quot;Aptos&quot;,sans-serif\"> Director of Technical Operations</span></span></span></span></span></p>\r\n\r\n<h1 style=\"margin-top:16px\"><span style=\"font-size:15pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Montserrat SemiBold&quot;\"><span style=\"color:black\"><span style=\"font-size:13.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Position Summary: </span></span></span><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"font-weight:normal\">The NOC Technician II plays a key mid-level support role within the Network Operations Center. This position bridges the gap between frontline alert responders and senior engineering staff. The role serves as the primary subject matter expert for backup administration, configuration, auditing, remediation, and recovery across managed client environments. This position is responsible for handling complex alert remediation, supporting infrastructure stability, assisting with onboarding processes, and ensuring the reliability and integrity of managed backup solutions. This role is ideal for a technician with strong backup and recovery expertise, experience with RMM and PSA platforms, and a proactive approach to operational reliability and documentation.</span></span></span></span></span></span></span></span></h1>\r\n\r\n<h1 style=\"margin-top:16px\"><span style=\"font-size:15pt\"><span style=\"font-family:&quot;Montserrat SemiBold&quot;\"><span style=\"color:black\"><span style=\"font-size:13.0pt\"><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Roles and Responsibilities</span></span></span></span></span></h1>\r\n\r\n<h1 style=\"margin-top:16px\"><span style=\"font-size:15pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Montserrat SemiBold&quot;\"><span style=\"color:black\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Alert Remediation &amp; Escalation Support</span></span></span></span></span></span></span></h1>\r\n\r\n<ul style=\"margin-bottom:15px\">\r\n\t<li style=\"text-align:justify; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Respond to and resolve alerts escalated from Tier I technicians.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Troubleshoot backup failures, storage issues, offline agents, and performance anomalies.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Escalate unresolved incidents with detailed documentation and troubleshooting history.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify; margin-bottom:15px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Apply remediation actions within monitoring and management platforms or escalate to senior engineering resources as required.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<h1 style=\"margin-top:16px\"><span style=\"font-size:15pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Montserrat SemiBold&quot;\"><span style=\"color:black\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Onboarding &amp; Configuration</span></span></span></span></span></span></span></h1>\r\n\r\n<ul style=\"margin-bottom:15px\">\r\n\t<li style=\"text-align:justify; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Assist with the setup and standardization of monitoring profiles for new clients.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Configure backup policies, retention schedules, and alert thresholds for managed environments.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify; margin-bottom:15px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Support deployment of monitoring and backup agents, backup plan configuration, and onboarding procedures for new client environments.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<h1 style=\"margin-top:16px\"><span style=\"font-size:15pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Montserrat SemiBold&quot;\"><span style=\"color:black\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Backup Administration &amp; Recovery</span></span></span></span></span></span></span></h1>\r\n\r\n<ul style=\"margin-bottom:15px\">\r\n\t<li style=\"text-align:justify; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Administer and maintain managed backup environments, including backup scheduling, retention policies, replication settings, and storage management.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Perform and validate recovery operations, including file-level, image-based, virtual machine, and disaster recovery restores.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Lead remediation efforts for failed or misconfigured backup jobs to maintain data protection compliance.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify; margin-bottom:15px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Conduct routine audits of backup coverage, job health, storage utilization, and alert hygiene across managed client environments.</span> </span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify; margin-bottom:15px; margin-left:8px\">&nbsp;</p>\r\n\r\n<h1 style=\"margin-top:16px\"><span style=\"font-size:15pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Montserrat SemiBold&quot;\"><span style=\"color:black\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Documentation &amp; Communication</span></span></span></span></span></span></span></h1>\r\n\r\n<ul style=\"margin-bottom:15px\">\r\n\t<li style=\"text-align:justify; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Maintain accurate ticket updates, remediation notes, and technical documentation.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Create and maintain SOPs related to alert remediation and backup operations.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify; margin-bottom:15px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Participate in daily operational syncs and team collaboration meetings.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<h1 style=\"margin-top:16px\"><span style=\"font-size:15pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Montserrat SemiBold&quot;\"><span style=\"color:black\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Tool Proficiency</span></span></span></span></span></span></span></h1>\r\n\r\n<ul style=\"margin-bottom:15px\">\r\n\t<li align=\"left\" style=\"text-align:left; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Remote Monitoring &amp; Management (RMM) platforms</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"text-align:left; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Professional Services Automation (PSA) and ticketing systems</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"text-align:left; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Documentation and credential management systems</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"text-align:left; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Backup and disaster recovery platforms</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"text-align:left; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Microsoft 365 administration and general Windows Server administration</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"text-align:left; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">PowerShell scripting and automation</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"text-align:left; margin-bottom:15px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Basic endpoint security and threat detection awareness</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<h1 style=\"margin-top:16px\"><span style=\"font-size:15pt\"><span style=\"font-family:&quot;Montserrat SemiBold&quot;\"><span style=\"color:black\"><span style=\"font-size:13.0pt\"><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Qualifications &amp; Skills:</span></span></span></span></span></h1>\r\n\r\n<h1 style=\"margin-top:16px\"><span style=\"font-size:15pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Montserrat SemiBold&quot;\"><span style=\"color:black\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Required Skills &amp; Experience:</span></span></span></span></span></span></span></h1>\r\n\r\n<ul style=\"margin-bottom:15px\">\r\n\t<li style=\"text-align:justify; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Associate&rsquo;s degree in information technology, Networking, or equivalent professional experience.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">2+ years of experience in a NOC, Help Desk Tier II, or related technical support role.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Strong troubleshooting skills across Windows Server systems and networking fundamentals, including DNS, DHCP, routing, and firewall concepts.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Hands-on experience administering enterprise backup and recovery solutions.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify; margin-bottom:15px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Experience with PowerShell scripting and automation.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<h1 style=\"margin-top:16px\"><span style=\"font-size:15pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Montserrat SemiBold&quot;\"><span style=\"color:black\"><span style=\"font-size:12.0pt\"><span style=\"line-height:150%\"><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Preferred Skills &amp; 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margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Experience working within managed service provider (MSP) environments.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify; margin-bottom:15px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Familiarity with PSA, RMM, and documentation management platforms.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<h1 style=\"margin-top:16px\"><span style=\"font-size:15pt\"><span style=\"font-family:&quot;Montserrat SemiBold&quot;\"><span style=\"color:black\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Soft Skills:</span></span></span></span></span></h1>\r\n\r\n<ul style=\"margin-bottom:15px\">\r\n\t<li style=\"text-align:justify; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Strong written communication and documentation skills.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Analytical mindset with strong problem-solving abilities.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Team-oriented approach with the ability to work collaboratively across departments</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify; margin-bottom:15px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:150%\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Ability to multitask and prioritize effectively in fast-paced environments.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify; margin-bottom:15px\"><span style=\"font-size:11pt\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><b><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Job Type:</span></span></b> <span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Full-time</span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify; margin-bottom:15px\"><span style=\"font-size:11pt\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><b><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Salary:</span></span></b> <span style=\"font-family:&quot;Calibri&quot;,sans-serif\">$75,000 - $85,000 per year (commensurate with experience)</span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify; margin-bottom:15px\"><span style=\"font-size:11pt\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><b><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Benefits:</span></span></b> <span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k)</span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify; margin-bottom:15px\"><span style=\"font-size:11pt\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><b><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Schedule:</span></span></b> <span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Monday to Friday (participation in on-call or extended shift coverage as needed)</span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify; margin-bottom:15px\"><span style=\"font-size:11pt\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><b><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Work Location:</span></span></b> <span style=\"font-family:&quot;Calibri&quot;,sans-serif\">In-person (Brooklyn NY, <b>OR</b> Melville, NY, <b>OR</b> West Caldwell, NJ <b>OR</b> Cherry Hill, NJ, <b>OR</b> Boca Raton FL</span></span></span></span></p>\r\n\r\n<div align=\"center\" style=\"text-align:center; margin-bottom:15px\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<h1 style=\"margin-top:16px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:&quot;Montserrat SemiBold&quot;\"><span style=\"color:black\"><span style=\"font-family:&quot;Aptos Light&quot;,sans-serif\">Disclaimer:&nbsp;</span></span></span></span><span style=\"font-size:11pt\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">This document outlines the key responsibilities and expectations for the NOC Technician II role. Responsibilities may evolve based on company priorities, technical operation needs, and business requirements.</span></span></span></span></h1>\r\n\r\n<p style=\"text-align:justify; margin-bottom:15px\"><span style=\"font-size:11pt\"><span style=\"font-family:Montserrat\"><span style=\"color:black\"><b><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">EEO Statement&nbsp;&nbsp;</span></span></b></span></span></span><br />\r\n<span style=\"font-size:12pt\"><span style=\"vertical-align:baseline\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-size:10.0pt\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.</span></span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify; margin-bottom:15px; margin-left:8px\">&nbsp;</p>\r\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"NOC Technician Tier 2 (Backup & Recovery Specialist)\",\"identifier\":\"J0XX13257599\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/A81E24EFD44C464AD2D937A40A67BEC3/jobs/257599\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A81E24EFD44C464AD2D937A40A67BEC3\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":75000,\"maxValue\":85000,\"unitText\":\"\"}},\"datePosted\":\"2026-05-26\",\"description\":\"Job DetailsJob Location: West Caldwell, NJ 07006Salary Range: $75,000.00 - $85,000.00 Salary\\r\\n\\r\\nJob Title: NOC Technician Tier 2 (Backup &amp; Recovery Specialist)\\r\\n\\r\\nDepartment: Technical Operations NOC\\r\\n\\r\\nReports to: Director of Technical Operations\\r\\n\\r\\nPosition Summary: The NOC Technician II plays a key mid-level support role within the Network Operations Center. 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This role is ideal for a technician with strong backup and recovery expertise, experience with RMM and PSA platforms, and a proactive approach to operational reliability and documentation.\\r\\n\\r\\nRoles and Responsibilities\\r\\n\\r\\nAlert Remediation &amp; Escalation Support\\r\\n\\r\\n\\r\\n\\tRespond to and resolve alerts escalated from Tier I technicians.\\r\\n\\tTroubleshoot backup failures, storage issues, offline agents, and performance anomalies.\\r\\n\\tEscalate unresolved incidents with detailed documentation and troubleshooting history.\\r\\n\\tApply remediation actions within monitoring and management platforms or escalate to senior engineering resources as required.\\r\\n\\r\\n\\r\\nOnboarding &amp; Configuration\\r\\n\\r\\n\\r\\n\\tAssist with the setup and standardization of monitoring profiles for new clients.\\r\\n\\tConfigure backup policies, retention schedules, and alert thresholds for managed environments.\\r\\n\\tSupport deployment of monitoring and backup agents, backup plan configuration, and onboarding procedures for new client environments.\\r\\n\\r\\n\\r\\nBackup Administration &amp; Recovery\\r\\n\\r\\n\\r\\n\\tAdminister and maintain managed backup environments, including backup scheduling, retention policies, replication settings, and storage management.\\r\\n\\tPerform and validate recovery operations, including file-level, image-based, virtual machine, and disaster recovery restores.\\r\\n\\tLead remediation efforts for failed or misconfigured backup jobs to maintain data protection compliance.\\r\\n\\tConduct routine audits of backup coverage, job health, storage utilization, and alert hygiene across managed client environments. \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nDocumentation &amp; Communication\\r\\n\\r\\n\\r\\n\\tMaintain accurate ticket updates, remediation notes, and technical documentation.\\r\\n\\tCreate and maintain SOPs related to alert remediation and backup operations.\\r\\n\\tParticipate in daily operational syncs and team collaboration meetings.\\r\\n\\r\\n\\r\\nTool Proficiency\\r\\n\\r\\n\\r\\n\\tRemote Monitoring &amp; Management (RMM) platforms\\r\\n\\tProfessional Services Automation (PSA) and ticketing systems\\r\\n\\tDocumentation and credential management systems\\r\\n\\tBackup and disaster recovery platforms\\r\\n\\tMicrosoft 365 administration and general Windows Server administration\\r\\n\\tPowerShell scripting and automation\\r\\n\\tBasic endpoint security and threat detection awareness\\r\\n\\r\\n\\r\\nQualifications &amp; Skills:\\r\\n\\r\\nRequired Skills &amp; Experience:\\r\\n\\r\\n\\r\\n\\tAssociate&rsquo;s degree in information technology, Networking, or equivalent professional experience.\\r\\n\\t2+ years of experience in a NOC, Help Desk Tier II, or related technical support role.\\r\\n\\tStrong troubleshooting skills across Windows Server systems and networking fundamentals, including DNS, DHCP, routing, and firewall concepts.\\r\\n\\tHands-on experience administering enterprise backup and recovery solutions.\\r\\n\\tExperience with PowerShell scripting and automation.\\r\\n\\r\\n\\r\\nPreferred Skills &amp; Experience:\\r\\n\\r\\n\\r\\n\\tCompTIA A+, Network+, or Security+ certifications.\\r\\n\\tExperience with enterprise backup platforms such as Acronis, Veeam, or similar technologies.\\r\\n\\tMicrosoft 365 administration experience or related certifications.\\r\\n\\tExperience working within managed service provider (MSP) environments.\\r\\n\\tFamiliarity with PSA, RMM, and documentation management platforms.\\r\\n\\r\\n\\r\\nSoft Skills:\\r\\n\\r\\n\\r\\n\\tStrong written communication and documentation skills.\\r\\n\\tAnalytical mindset with strong problem-solving abilities.\\r\\n\\tTeam-oriented approach with the ability to work collaboratively across departments\\r\\n\\tAbility to multitask and prioritize effectively in fast-paced environments.\\r\\n\\r\\n\\r\\nJob Type: Full-time\\r\\n\\r\\nSalary: $75,000 - $85,000 per year (commensurate with experience)\\r\\n\\r\\nBenefits: Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k)\\r\\n\\r\\nSchedule: Monday to Friday (participation in on-call or extended shift coverage as needed)\\r\\n\\r\\nWork Location: In-person (Brooklyn NY, OR Melville, NY, OR West Caldwell, NJ OR Cherry Hill, NJ, OR Boca Raton FL\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nDisclaimer:&nbsp;This document outlines the key responsibilities and expectations for the NOC Technician II role. Responsibilities may evolve based on company priorities, technical operation needs, and business requirements.\\r\\n\\r\\nEEO Statement&nbsp;&nbsp;\\r\\nWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.\\r\\n\\r\\n&nbsp;\\r\\nQualifications\",\"responsibilities\":\"\\r\\n\\r\\nJob Title: NOC Technician Tier 2 (Backup &amp; Recovery Specialist)\\r\\n\\r\\nDepartment: Technical Operations NOC\\r\\n\\r\\nReports to: Director of Technical Operations\\r\\n\\r\\nPosition Summary: The NOC Technician II plays a key mid-level support role within the Network Operations Center. This position bridges the gap between frontline alert responders and senior engineering staff. 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Responsibilities may evolve based on company priorities, technical operation needs, and business requirements.\\r\\n\\r\\nEEO Statement&nbsp;&nbsp;\\r\\nWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.\\r\\n\\r\\n&nbsp;\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"TGI MAIN COMPANY\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A81E24EFD44C464AD2D937A40A67BEC3\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"775 Passaic Ave\",\"addressLocality\":\"West Caldwell\",\"addressRegion\":\"NJ\",\"postalCode\":7006,\"addressCountry\":\"USA\"}},\"validThrough\":\"-0001-11-30\"}",
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