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Premium Sales Manager - Tennessee Athletics - UTK

Fa Ewlq Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Knoxville, TN, United States; Thompson_Boling Arena_02_200F, Knoxville, TN, US · On Site · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Ewlq Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitlePremium Sales Manager - Tennessee Athletics - UTK
Normalized title-
Department / teamAdministrative
LocationKnoxville, TN, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-04-08 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Knoxville.Open
Department jobsActive postings in Administrative.Open
Work model jobsActive On Site postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Ewlq Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Source3f7f1d9b-eaf3-4c7d-ad47-75bcf37d183b
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description The Premium Services Manager will focus on recruiting new customers/organizations, selling available product, identifying opportunities for upsells, and developing and executing pricing models. On event days, the manager will be the face of Food City Center Premium - visiting with clients, ensuring outstanding experiences, deepening relationships, and always selling future opportunities. The manager will further be responsible for creating and tracking an annual budget to be approved by the Senior Director, outlining targets and new revenue growth strategies. Concert VIP functions will also be coordinated by the Manager. The Manager will prioritize coordination, collaboration, and teamwork among the arena management staff. Other duties will be assigned as necessary to accomplish overall organizational goals or unanticipated event day needs. Responsibilities Develop, grow, and conduct sales efforts for premium spaces at Food City Center, which offers 2 levels of high-end suites, a level dedicated to premium loge seating, new table seating area, and arena level club space with access from the lower bowl, plus potential additional future opportunities to maximize premium sales for all events. Cultivate relationships with existing customers with a focus on creating new relationships and partners to consistently increase ticket sales and upsell revenues associated with the use of premium spaces year over year. Generate an inventory schedule to track availability, budget, and tracking documentation to evaluate show-by-show and year-to-date performance vs. expectations. Clearly communicate and collaborate with the ticket office to ensure the fulfillment of orders is timely and accurate. Collaboratively develop a system for sharing and tracking needs from the ticket office and distribution of tickets. Collaborate with arena management and other stakeholders (OVG360, Aramark, Promoters, Athletics, etc.) to develop new offerings such as early-entry upsells, exclusive experiences, and custom catering. These elements must work around the requirements of touring events (ticket prices, spaces needed, etc.) but represent a great opportunity for growth. Post-development, oversee the implementation and sales of approved opportunities. Coordinate in advance and manage the event day experience for premium guests, ensuring that all service elements are delivered on-time and accurately. Ensure that event day support staff are prepared and focused on delivering premium service expected with premium areas--hospitality staff, food service staff, ushers, elevator operators, and similar. Post-event follow-up with guests and team members to evaluate performance and opportunities for improvement. Requirements of arena management team members are often variable for different types of events. For event days where premium sales are not possible or less practical, the manager may be asked to assist with other functions, such as guest services, promotional activities, touring production requests and similar duties. Qualifications Required Qualifications Education/Experience: Bachelor’s degree and 2–3 years of professional experience, including 1–2 years in live entertainment and experience selling or servicing high-end/premium products. Knowledge, Skills, Abilities: Highly effective interpersonal skills; must enjoy meeting new people and building relationships Strong writing/communication skills; ability to convey messages effectively Ability to track, summarize, and record sales digitally Ability to make decisions for the organization, provide direction to others as necessary, and ensure follow-through/effectiveness. Ability to work odd/long hours when scheduled, including nights and weekends OR Equivalent combination of education and experience; and 5–7 years of professional experience, including experience in live entertainment and selling or servicing high-end/premium products. Preferred Qualifications Education: Bachelor’s Degree Experience: Experience with large event management environment. Knowledge, Skills, Abilities: Knowledge of the ticket sales process Skilled at generating and managing work schedules Work Location Knoxville, TN Onsite Compensation and Benefits UT market range: 11 Find more information on the UT Market Range structure here Find more information on UT Benefits here Application Instructions To express interest, please submit an application with the noted below attachments. Resume Cover Letter List of 3 Professional References About Tennessee Athletics Tennessee Athletics Mission, Vision & Core Values Mission: To lead the way forward in all aspects of college sports Vision: Deliver an unparalleled student-athlete experience fueled by the relentless pursuit of comprehensive excellence; be bold and innovative in our approach to recruiting and developing well-rounded graduates, championship-driven competitors and world-changing leaders. Core Values: Vols lead through… » Academic Success » Inclusive Preeminence » Honesty and Integrity » Competitive Excellence » Holistic Health and Well-Being » The Power of Vol Nation Company The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine. Apply today and join the Tennessee Volunteer community!

Full job record

Job ID8fc45cb49fdfb8dc2ef03f74b0963bdf0dfa3378
Org ID191ccf21-8a4a-4b78-9549-00b1a9ff25c0
Source ID3f7f1d9b-eaf3-4c7d-ad47-75bcf37d183b
Board ID3f7f1d9b-eaf3-4c7d-ad47-75bcf37d183b
Provideroracle_hcm
Provider Job Key7650
TitlePremium Sales Manager - Tennessee Athletics - UTK
Normalized Title—
Statusactive
Activeyes
Location TextKnoxville, TN, United States; Thompson_Boling Arena_02_200F, Knoxville, TN, US
DepartmentAdministrative
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionTN
CityKnoxville
Salary RawDescription The Premium Services Manager will focus on recruiting new customers/organizations, selling available product, identifying opportunities for upsells, and developing and executing pricing models. On event days, the manager will be the face of Food City Center Premium - visiting with clients, ensuring outstanding experiences, deepening relationships, and always selling future opportunities. The manager will further be responsible for creating and tracking an annual budget to be approved by the Senior Director, outlining targets and new revenue growth strategies. Concert VIP functions will also be coordinated by the Manager. The Manager will prioritize coordination, collaboration, and teamwork among the arena management staff. Other duties will be assigned as necessary to accomplish overall organizational goals or unanticipated event day needs. Responsibilities Develop, grow, and conduct sales efforts for premium spaces at Food City Center, which offers 2 levels of high-end suites, a level dedicated to premium loge seating, new table seating area, and arena level club space with access from the lower bowl, plus potential additional future opportunities to maximize premium sales for all events. Cultivate relationships with existing customers with a focus on creating new relationships and partners to consistently increase ticket sales and upsell revenues associated with the use of premium spaces year over year. Generate an inventory schedule to track availability, budget, and tracking documentation to evaluate show-by-show and year-to-date performance vs. expectations. Clearly communicate and collaborate with the ticket office to ensure the fulfillment of orders is timely and accurate. Collaboratively develop a system for sharing and tracking needs from the ticket office and distribution of tickets. Collaborate with arena management and other stakeholders (OVG360, Aramark, Promoters, Athletics, etc.) to develop new offerings such as early-entry upsells, exclusive experiences, and custom catering. These elements must work around the requirements of touring events (ticket prices, spaces needed, etc.) but represent a great opportunity for growth. Post-development, oversee the implementation and sales of approved opportunities. Coordinate in advance and manage the event day experience for premium guests, ensuring that all service elements are delivered on-time and accurately. Ensure that event day support staff are prepared and focused on delivering premium service expected with premium areas--hospitality staff, food service staff, ushers, elevator operators, and similar. Post-event follow-up with guests and team members to evaluate performance and opportunities for improvement. Requirements of arena management team members are often variable for different types of events. For event days where premium sales are not possible or less practical, the manager may be asked to assist with other functions, such as guest services, promotional activities, touring production requests and similar duties. Qualifications Required Qualifications Education/Experience: Bachelor’s degree and 2–3 years of professional experience, including 1–2 years in live entertainment and experience selling or servicing high-end/premium products. Knowledge, Skills, Abilities: Highly effective interpersonal skills; must enjoy meeting new people and building relationships Strong writing/communication skills; ability to convey messages effectively Ability to track, summarize, and record sales digitally Ability to make decisions for the organization, provide direction to others as necessary, and ensure follow-through/effectiveness. Ability to work odd/long hours when scheduled, including nights and weekends OR Equivalent combination of education and experience; and 5–7 years of professional experience, including experience in live entertainment and selling or servicing high-end/premium products. Preferred Qualifications Education: Bachelor’s Degree Experience: Experience with large event management environment. Knowledge, Skills, Abilities: Knowledge of the ticket sales process Skilled at generating and managing work schedules Work Location Knoxville, TN Onsite Compensation and Benefits UT market range: 11 Find more information on the UT Market Range structure here Find more information on UT Benefits here Application Instructions To express interest, please submit an application with the noted below attachments. Resume Cover Letter List of 3 Professional References About Tennessee Athletics Tennessee Athletics Mission, Vision & Core Values Mission: To lead the way forward in all aspects of college sports Vision: Deliver an unparalleled student-athlete experience fueled by the relentless pursuit of comprehensive excellence; be bold and innovative in our approach to recruiting and developing well-rounded graduates, championship-driven competitors and world-changing leaders. Core Values: Vols lead through… » Academic Success » Inclusive Preeminence » Honesty and Integrity » Competitive Excellence » Holistic Health and Well-Being » The Power of Vol Nation Company The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine. Apply today and join the Tennessee Volunteer community!
Salary Min—
Salary Max—
Salary Currency—
Salary Periodday
Source URLhttps://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/7650
Apply URLhttps://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/7650
First Seen At2026-05-31 18:02:01Z
Last Seen At2026-06-06 20:00:19Z
Last Checked At2026-06-06 20:00:19Z
Last Changed At2026-05-31 18:02:01Z
Inactive At—
Source Posted At2026-04-08 18:16:18Z
Source Updated At—
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    "ExternalQualificationsStr": "<p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Required Qualifications</strong></span></p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Education/Experience:</strong>&nbsp;Bachelor’s degree and 2–3 years of professional experience, including 1–2 years in live entertainment and experience selling or servicing high-end/premium products.</span></li><li style=\"line-height: normal; margin-bottom: 8pt;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Knowledge, Skills, Abilities:</strong></span><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Highly effective interpersonal skills; must enjoy meeting new people and building relationships</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Strong writing/communication skills; ability to convey messages effectively</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to track, summarize, and record sales digitally</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to make decisions for the organization, provide direction to others as necessary, and ensure follow-through/effectiveness.</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to work odd/long hours when scheduled, including nights and weekends</span></p></li></ul></li></ul><p style=\"line-height: normal; margin: 0in 0in 0in 0.5in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>OR</strong></span></p><p style=\"line-height: normal; margin: 0in 0in 0in 0.5in;\"><span style=\"font-family: Calibri, sans-serif;\">Equivalent combination of education and experience; and 5–7 years of professional experience, including experience in live entertainment and selling or servicing high-end/premium products.</span></p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Preferred Qualifications</strong></span></p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Education:</strong> Bachelor’s Degree</span></li><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Experience:</strong> Experience with large event management environment.</span></li><li style=\"line-height: normal; margin-bottom: 8pt;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Knowledge, Skills, Abilities:</strong></span><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Knowledge of the ticket sales process</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Skilled at generating and managing work schedules</span></p></li></ul></li></ul><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt;\"><strong>Work Location&nbsp;</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Knoxville, TN</span></li><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Onsite</span></li></ul><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt;\"><strong>Compensation and Benefits</strong></span><strong>&nbsp;</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>UT market range:&nbsp;</strong>11</span></li><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Find more information on the UT Market Range structure&nbsp;</span><a href=\"https://hr.tennessee.edu/pay/market-ranges/\" target=\"_blank\"><span style=\"font-family: Calibri, sans-serif;\">here</span></a></li><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Find more information on UT Benefits&nbsp;</span><a href=\"https://hr.tennessee.edu/benefits/\"><span style=\"font-family: Calibri, sans-serif;\">here</span></a></li></ul><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt;\"><strong>Application Instructions</strong></span><strong>&nbsp;</strong></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in; margin-top: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">To express interest, please submit an application with the noted below attachments.</span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Resume</span></li><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Cover Letter</span></li><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">List of 3 Professional References</span></li></ul><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt;\"><strong>About Tennessee Athletics&nbsp;</strong></span></span></p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Tennessee Athletics Mission, Vision &amp; Core Values</strong></span></p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Mission:</strong>&nbsp;To lead the way forward in all aspects of college sports</span><br><br><span style=\"font-family: Calibri, sans-serif;\"><strong>Vision:</strong>&nbsp;Deliver an unparalleled student-athlete experience fueled by the relentless pursuit of comprehensive excellence; be bold and innovative in our approach to recruiting and developing well-rounded graduates, championship-driven competitors and world-changing leaders.</span><br><br><span style=\"font-family: Calibri, sans-serif;\"><strong>Core Values:</strong>&nbsp;Vols lead through…</span><br><span style=\"font-family: Calibri, sans-serif;\">&nbsp; » Academic Success</span><br><span style=\"font-family: Calibri, sans-serif;\">&nbsp; » Inclusive Preeminence</span><br><span style=\"font-family: Calibri, sans-serif;\">&nbsp; » Honesty and Integrity</span><br><span style=\"font-family: Calibri, sans-serif;\">&nbsp; » Competitive Excellence</span><br><span style=\"font-family: Calibri, sans-serif;\">&nbsp; » Holistic Health and Well-Being</span><br><span style=\"font-family: Calibri, sans-serif;\">&nbsp; » The Power of Vol Nation&nbsp;</span></p>",
    "InternalQualificationsStr": "<p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Required Qualifications</strong></span></p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Education/Experience:</strong>&nbsp;Bachelor’s degree and 2–3 years of professional experience, including 1–2 years in live entertainment and experience selling or servicing high-end/premium products.</span></li><li style=\"line-height: normal; margin-bottom: 8pt;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Knowledge, Skills, Abilities:</strong></span><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Highly effective interpersonal skills; must enjoy meeting new people and building relationships</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Strong writing/communication skills; ability to convey messages effectively</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to track, summarize, and record sales digitally</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to make decisions for the organization, provide direction to others as necessary, and ensure follow-through/effectiveness.</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to work odd/long hours when scheduled, including nights and weekends</span></p></li></ul></li></ul><p style=\"line-height: normal; margin: 0in 0in 0in 0.5in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>OR</strong></span></p><p style=\"line-height: normal; margin: 0in 0in 0in 0.5in;\"><span style=\"font-family: Calibri, sans-serif;\">Equivalent combination of education and experience; and 5–7 years of professional experience, including experience in live entertainment and selling or servicing high-end/premium products.</span></p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Preferred Qualifications</strong></span></p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Education:</strong> Bachelor’s Degree</span></li><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Experience:</strong> Experience with large event management environment.</span></li><li style=\"line-height: normal; margin-bottom: 8pt;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Knowledge, Skills, Abilities:</strong></span><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Knowledge of the ticket sales process</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Skilled at generating and managing work schedules</span></p></li></ul></li></ul><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt;\"><strong>Work Location&nbsp;</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Knoxville, TN</span></li><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Onsite</span></li></ul><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt;\"><strong>Compensation and Benefits</strong></span><strong>&nbsp;</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>UT market range:&nbsp;</strong>11</span></li><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Find more information on the UT Market Range structure&nbsp;</span><a href=\"https://hr.tennessee.edu/pay/market-ranges/\" target=\"_blank\"><span style=\"font-family: Calibri, sans-serif;\">here</span></a></li><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Find more information on UT Benefits&nbsp;</span><a href=\"https://hr.tennessee.edu/benefits/\"><span style=\"font-family: Calibri, sans-serif;\">here</span></a></li></ul><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt;\"><strong>Application Instructions</strong></span><strong>&nbsp;</strong></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in; margin-top: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">To express interest, please submit an application with the noted below attachments.</span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Resume</span></li><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Cover Letter</span></li><li style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">List of 3 Professional References</span></li></ul><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 14pt;\"><strong>About Tennessee Athletics&nbsp;</strong></span></span></p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Tennessee Athletics Mission, Vision &amp; Core Values</strong></span></p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Mission:</strong>&nbsp;To lead the way forward in all aspects of college sports</span><br><br><span style=\"font-family: Calibri, sans-serif;\"><strong>Vision:</strong>&nbsp;Deliver an unparalleled student-athlete experience fueled by the relentless pursuit of comprehensive excellence; be bold and innovative in our approach to recruiting and developing well-rounded graduates, championship-driven competitors and world-changing leaders.</span><br><br><span style=\"font-family: Calibri, sans-serif;\"><strong>Core Values:</strong>&nbsp;Vols lead through…</span><br><span style=\"font-family: Calibri, sans-serif;\">&nbsp; » Academic Success</span><br><span style=\"font-family: Calibri, sans-serif;\">&nbsp; » Inclusive Preeminence</span><br><span style=\"font-family: Calibri, sans-serif;\">&nbsp; » Honesty and Integrity</span><br><span style=\"font-family: Calibri, sans-serif;\">&nbsp; » Competitive Excellence</span><br><span style=\"font-family: Calibri, sans-serif;\">&nbsp; » Holistic Health and Well-Being</span><br><span style=\"font-family: Calibri, sans-serif;\">&nbsp; » The Power of Vol Nation&nbsp;</span></p>",
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    "ExternalResponsibilitiesStr": "<ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Develop, grow, and conduct sales efforts for premium spaces at Food City Center, which offers 2 levels of high-end suites, a level dedicated to premium loge seating, new table seating area, and arena level club space with access from the lower bowl, plus potential additional future opportunities to maximize premium sales for all events.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Cultivate relationships with existing customers with a focus on creating new relationships and partners to consistently increase ticket sales and upsell revenues associated with the use of premium spaces year over year.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Generate an inventory schedule to track availability, budget, and tracking documentation to evaluate show-by-show and year-to-date performance vs. expectations.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Clearly communicate and collaborate with the ticket office to ensure the fulfillment of orders is timely and accurate. Collaboratively develop a system for sharing and tracking needs from the ticket office and distribution of tickets.</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Collaborate with arena management and other stakeholders (OVG360, Aramark, Promoters, Athletics, etc.) to develop new offerings such as early-entry upsells, exclusive experiences, and custom catering. These elements must work around the requirements of touring events (ticket prices, spaces needed, etc.) but represent a great opportunity for growth. Post-development, oversee the implementation and sales of approved opportunities.</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Coordinate in advance and manage the event day experience for premium guests, ensuring that all service elements are delivered on-time and accurately. Ensure that event day support staff are prepared and focused on delivering premium service expected with premium areas--hospitality staff, food service staff, ushers, elevator operators, and similar. Post-event follow-up with guests and team members to evaluate performance and opportunities for improvement.</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Requirements of arena management team members are often variable for different types of events. For event days where premium sales are not possible or less practical, the manager may be asked to assist with other functions, such as guest services, promotional activities, touring production requests and similar duties.</span></p></li></ul>",
    "InternalResponsibilitiesStr": "<ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Develop, grow, and conduct sales efforts for premium spaces at Food City Center, which offers 2 levels of high-end suites, a level dedicated to premium loge seating, new table seating area, and arena level club space with access from the lower bowl, plus potential additional future opportunities to maximize premium sales for all events.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Cultivate relationships with existing customers with a focus on creating new relationships and partners to consistently increase ticket sales and upsell revenues associated with the use of premium spaces year over year.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Generate an inventory schedule to track availability, budget, and tracking documentation to evaluate show-by-show and year-to-date performance vs. expectations.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Clearly communicate and collaborate with the ticket office to ensure the fulfillment of orders is timely and accurate. Collaboratively develop a system for sharing and tracking needs from the ticket office and distribution of tickets.</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Collaborate with arena management and other stakeholders (OVG360, Aramark, Promoters, Athletics, etc.) to develop new offerings such as early-entry upsells, exclusive experiences, and custom catering. These elements must work around the requirements of touring events (ticket prices, spaces needed, etc.) but represent a great opportunity for growth. Post-development, oversee the implementation and sales of approved opportunities.</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Coordinate in advance and manage the event day experience for premium guests, ensuring that all service elements are delivered on-time and accurately. Ensure that event day support staff are prepared and focused on delivering premium service expected with premium areas--hospitality staff, food service staff, ushers, elevator operators, and similar. Post-event follow-up with guests and team members to evaluate performance and opportunities for improvement.</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Requirements of arena management team members are often variable for different types of events. For event days where premium sales are not possible or less practical, the manager may be asked to assist with other functions, such as guest services, promotional activities, touring production requests and similar duties.</span></p></li></ul>",
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        "AddressLine1": "1600 Phillip Fulmer Way",
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    "ShortDescriptionStr": "The Premium Services Manager will focus on recruiting new customers/organizations, selling available product, identifying opportunities for upsells, and developing and executing pricing models.  On event days, the manager will be the face of Food City Center Premium - visiting with clients, ensuring outstanding experiences, deepening relationships, and always selling future opportunities. The manager will further be responsible for creating and tracking an annual budget to be approved by the Senior Director, outlining targets and new revenue growth strategies. Concert VIP functions will also be coordinated by the Manager. The Manager will prioritize coordination, collaboration, and teamwork among the arena management staff. Other duties will be assigned as necessary to accomplish overall organizational goals or unanticipated event day needs.  ",
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