Desktop Technician

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    "description": "<p style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">We’re looking for an experienced Desktop Support Technician to support our internal users and systems. This role requires someone who can troubleshoot independently, manage their workload, and handle both day-to-day support and more complex issues without constant direction.<br />\n<br />\nYou’ll be working in a structured, in-house environment with standardized tools and processes, where consistency and follow-through matter.</span></span></span></p>\n\n<h1 style=\"margin-top:32px;\"><span style=\"font-size:14pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#365f91;\">Responsibilities</span></span></span></span></h1>\n\n<ul style=\"margin-bottom:13px;\">\n\t<li class=\"MsoListBulletCxSpFirst\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Provide support for desktops, laptops, and standard business applications</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Troubleshoot issues with Windows 11, Microsoft 365, Active Directory, and network connectivity</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Manage onboarding and offboarding of employees, including account provisioning/deprovisioning, hardware setup/collection, and access control</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Set up and configure user workstations, accounts, and system access</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Support email, printing, file access, and phone systems</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Use Ivanti Neurons for endpoint imaging, patching, and device management</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Support and troubleshoot systems protected by Barracuda (email/web security)</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Track and document issues to ensure timely resolution</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Maintain hardware and software inventory</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Resolve hardware and software issues, including replacements and repairs</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Escalate issues as needed and work with Systems Administrators on resolution</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Assist with system updates, deployments, and internal IT projects</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpLast\" style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Follow company policies related to security, access, and acceptable use</span></span></span></span></li>\n</ul>\n\n<h1 style=\"margin-top:32px;\"><span style=\"font-size:14pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#365f91;\">Requirements</span></span></span></span></h1>\n\n<ul style=\"margin-bottom:13px;\">\n\t<li class=\"MsoListBulletCxSpFirst\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">5+ years of IT support experience in a business environment</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Strong working knowledge of Windows 11, Microsoft Office, and Active Directory</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Experience with Microsoft 365 administration</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Experience using endpoint management tools (Ivanti or similar) for imaging and patching</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Experience with email or network security platforms (Barracuda or similar)</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Understanding of basic networking (DNS, DHCP, TCP/IP)</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Experience handling user onboarding/offboarding and access management</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Diagnoses issues, identifies solutions, and drives resolution end to end</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Clear communication and solid documentation skills</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpLast\" style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Able to manage multiple tasks and prioritize effectively</span></span></span></span></li>\n</ul>\n\n<h1 style=\"margin-top:32px;\"><span style=\"font-size:14pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#365f91;\">Additional Details</span></span></span></span></h1>\n\n<ul style=\"margin-bottom:13px;\">\n\t<li class=\"MsoListBulletCxSpFirst\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">This is an in-house role supporting internal users (not an MSP environment)</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpMiddle\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Uses Ivanti Neurons for device management and Barracuda for security</span></span></span></span></li>\n\t<li class=\"MsoListBulletCxSpLast\" style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Cambria, serif;\">Position requires someone who takes ownership, works independently, and follows issues through to resolution</span></span></span></span></li>\n</ul>",
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