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Member Services Representative

39644c48 90d0 4034 8ac5 98fb204745ea 19000101 000001 · Falls Church, VA, Falls Church, VA, US, Falls Church, VA · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company39644c48 90d0 4034 8ac5 98fb204745ea 19000101 000001
TitleMember Services Representative
Normalized title-
Department / team-
LocationFalls Church, VA, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-08 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 39644c48 90d0 4034 8ac5 98fb204745ea 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Falls Church.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company39644c48 90d0 4034 8ac5 98fb204745ea 19000101 000001
Source56aa57b2-1ce0-45bd-99e4-cdc08de8f5be
ATS providerADP Workforce Now Recruiting

Description

FM Talent Source is an enterprise that provides business and workforce solutions to help organizations nationwide overcome business challenges. Our clients include federal, state and local government agencies, Fortune 500 Companies, and non-profit organizations. Founded in 2004, we have a strong history of providing recruitment strategies and utilizing effective project and quality management methodologies to ensure our clients’ success. Summary The Members Service Contract Center Representative will be responsible for providing exceptional customers service to current and prospective client members by handling inquiries and requests related to life insurance policies, requirements, programs and services. The representative will serve as the first point of contact, responding to both telephone and written inquiries, and will provide clerical and data entry support for member requests, including policy updates, beneficiary changes, address changes, and other service transactions. The role also includes assisting with organizational activities and special projects as directed. Measures of success 1) Customer satisfaction 2) Measurement of Service Level Standards Competencies Teamwork & Collaboration - Team member cooperates with others through mutual trust and accountability to accomplish shared goals Customer Service - Team member consistently delivers exceptional internal/external customer service Makes Sound Decisions - Team members makes sound decisions in a timely and confident manner. Delivering Results - Team member commits to achieving goals, holding themselves accountable, and following through. Work Organization - Team member approaches work in an orderly manner, prioritizing tasks and managing time effectively. Resilience - Team member responds to change with composure and positivity. Open to new ideas and ways of doing work. Adopts changes willingly. Communicating Effectively - Team member expresses thoughts and ideas clearly and effectively. Continuous Improvement - Team member seeks opportunities to improve current processes, systems, and methods to promote reliability, quality, and efficiency of output. Responsibilities/ Essential Job Functions Contact Center ( 90%) Handle phone calls and email inquiries. Claim Calls Billing Calls Prospect Calls Service Inquiry Calls New Business Outbound Calls Service Transaction Back-Up ( 10%) Handle Service Requests Incoming Mail Distribution Return Mail Address Changes Beneficiary Changes Coverage Changes (Non-medical) MemberServe Email Requests/Inquiries Member Portal Messages Name/Ownership Changes Contact Information Changes Annual Compliance Mailings Education and Experience College Degree strongly preferred. Minimum of 2 years’ experience in a Call Center role at a company. Pass LOMA 281 exam within 6 months in the role. Obtain Life and Health Producer License within 1 year in the role. Pass LOMA 291 exam within 2 years in the role. LOMA ACS (Associate Customer Service) Designation within 3 years in the role. Required Knowledge Excellent communication and active listening skills Ability to show empathy appropriately Attention to detail skills Opportunistic upselling skills Problem solving skills Time management and multitasking skills If you feel you are well qualified for this position, you may advance yourself to the next step of our process by completing a one-way interview. This will give the hiring manager quicker access to your qualifications and you will receive feedback regarding the next steps within days of completing this step. Click here to get started: One-way video interview Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. JT23

Full job record

Job ID8fb9422bb4269686c7a7fc194f2e4b19edaa03f6
Org ID809954b6-5ac2-40d0-900d-00d112a56d76
Source ID56aa57b2-1ce0-45bd-99e4-cdc08de8f5be
Board ID56aa57b2-1ce0-45bd-99e4-cdc08de8f5be
Provideradp_workforcenow
Provider Job Key551748
TitleMember Services Representative
Normalized Title—
Statusactive
Activeyes
Location TextFalls Church, VA, Falls Church, VA, US, Falls Church, VA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionVA
CityFalls Church
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=39644c48-90d0-4034-8ac5-98fb204745ea&ccId=19000101_000001&lang=en_US&type=JS&jobId=551748&jwId=9201224601134_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=39644c48-90d0-4034-8ac5-98fb204745ea&ccId=19000101_000001&lang=en_US&type=JS&jobId=551748&jwId=9201224601134_1
First Seen At2026-05-31 18:31:14Z
Last Seen At2026-06-06 12:36:44Z
Last Checked At2026-06-06 12:36:44Z
Last Changed At2026-06-06 12:36:44Z
Inactive At—
Source Posted At2026-04-08 00:10:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=39644c48-90d0-4034-8ac5-98fb204745ea|19000101_000001/date=2026-06-06/2026-06-06T12-36-44-246Z-d867d826ae8444df033826f3e79b827a5a322ca08ee9a7bd871994eb61c7c7bc.json
Event Fields
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  "last_changed_at": "2026-06-06T12:36:44.740Z",
  "active_status": "active"
}
Parsed Structured
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    "region": "VA",
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  "inferred_at": "2026-06-06T12:36:44.736Z",
  "launch_scope": {
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
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}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><p style=\"margin-left:0in;\" data-pasted=\"true\"><em>FM Talent Source is an enterprise that provides business and workforce solutions to help organizations nationwide overcome business challenges. Our clients include federal, state and local government agencies, Fortune 500 Companies, and non-profit organizations. Founded in 2004, we have a strong history of providing recruitment strategies and utilizing effective project and quality management methodologies to ensure our clients&rsquo; success.</em></p><div><strong><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Summary </span></strong><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br>The Members Service Contract Center Representative will be responsible for providing exceptional customers service to current and prospective client members by handling inquiries and requests related to life insurance policies, requirements, programs and services.&nbsp;<br><br>The representative will serve as the first point of contact, responding to both telephone and written inquiries, and will provide clerical and data entry support for member requests, including policy updates, beneficiary changes, address changes, and other service transactions.&nbsp;<br>The role also includes assisting with organizational activities and special projects as directed.<br><br><strong>Measures of success<br></strong>1) Customer satisfaction&nbsp;<br>2) Measurement of Service Level Standards<br><br><strong>Competencies&nbsp;</strong><br><u>Teamwork &amp; Collaboration</u> - Team member cooperates with others through mutual trust and accountability to accomplish shared goals&nbsp;<br><u>Customer Service</u> - Team member consistently delivers exceptional internal/external customer service&nbsp;<br><u>Makes Sound Decisions</u> - Team members makes sound decisions in a timely and confident manner.<br><u>Delivering Results</u> - Team member commits to achieving goals, holding themselves accountable, and following through.&nbsp;<br><u>Work Organization</u> - Team member approaches work in an orderly manner, prioritizing tasks and managing time effectively.<br><u>Resilience</u> - Team member responds to change with composure and positivity. Open to new ideas and ways of doing work. Adopts changes willingly.<br><u>Communicating Effectively&nbsp;</u>- Team member expresses thoughts and ideas clearly and effectively.</span></div><div><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><u>Continuous Improvement&nbsp;</u>- Team member seeks opportunities to improve current processes, systems, and methods to promote reliability, quality, and efficiency of output.<br><br><strong>Responsibilities/ Essential Job Functions&nbsp;</strong></span></div><div style=\"margin-left:.5pt;\" data-pasted=\"true\"><ol style=\"list-style-type: decimal;margin-left: -0.25in;\"><li style=\"margin-left: 0.5pt; font-family: arial, sans-serif; font-size: 14px;\">Contact Center (<strong>90%)</strong><ul style=\"list-style-type: disc; font-family: initial; font-size: initial;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Handle phone calls and email inquiries.<ul style=\"list-style-type: circle; font-family: initial; font-size: initial;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Claim Calls</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Billing Calls</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Prospect Calls</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Service Inquiry Calls</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">New Business Outbound Calls</li></ul></li></ul></li></ol></div><div style=\"margin-left:.5pt;\"><ol start=\"2\" style=\"list-style-type: decimal;margin-left: -0.25in;\"><li style=\"margin-left: 0.5pt; font-family: arial, sans-serif; font-size: 14px;\">Service Transaction Back-Up (<strong>10%)</strong><ul style=\"list-style-type: disc; font-family: initial; font-size: initial;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Handle Service Requests&nbsp;<ul style=\"list-style-type: circle; font-family: initial; font-size: initial;\"><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Incoming Mail Distribution</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Return Mail&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Address Changes</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Beneficiary Changes</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Coverage Changes (Non-medical)</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">MemberServe Email Requests/Inquiries</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Member Portal Messages</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Name/Ownership Changes</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Contact Information Changes</li><li style=\"font-family: arial, sans-serif; font-size: 14px;\">Annual Compliance Mailings</li></ul></li></ul></li></ol><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Education and Experience&nbsp;</strong></span></p><div style=\"margin-left:.5pt;\" data-pasted=\"true\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0.5pt; font-family: arial, sans-serif; font-size: 14px;\">College Degree strongly preferred.</li><li style=\"margin-left: 0.5pt; font-family: arial, sans-serif; font-size: 14px;\">Minimum of 2 years&rsquo; experience in a Call Center role at a company.&nbsp;</li><li style=\"margin-left: 0.5pt; font-family: arial, sans-serif; font-size: 14px;\">Pass LOMA 281 exam within 6 months in the role.</li><li style=\"margin-left: 0.5pt; font-family: arial, sans-serif; font-size: 14px;\">Obtain Life and Health Producer License within 1 year in the role.</li><li style=\"margin-left: 0.5pt; font-family: arial, sans-serif; font-size: 14px;\">Pass LOMA 291 exam within 2 years in the role.</li><li style=\"margin-left: 0.5pt; font-family: arial, sans-serif; font-size: 14px;\">LOMA ACS (Associate Customer Service) Designation within 3 years in the role.</li></ul></div></div><div><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.28.24/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></span><div class=\"fr-view\"><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.28.24/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></span></p></div></div><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Required Knowledge</strong></span></p><ul><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-pasted=\"true\">Excellent communication and active listening skills</li><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Ability to show empathy appropriately</li><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Attention to detail skills</li><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Opportunistic upselling skills</li><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Problem solving skills</li><li style=\"color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Time management and multitasking skills</li></ul><p data-pasted=\"true\">If you feel you are well qualified for this position, you may advance yourself to the next step of our process by completing a one-way interview. &nbsp;This will give the hiring manager quicker access to your qualifications and you will receive feedback regarding the next steps within days of completing this step. &nbsp;Click here to get started:&nbsp;</p><p><a href=\"https://fmtalent.hiringplatform.com/389650-member-services-representative/1483852-video-interview-in-progress/en\" rel=\"noopener noreferrer\" target=\"_blank\">One-way&nbsp;video&nbsp;interview</a></p><p style=\"margin-left:0in;\"><em>Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.</em></p><p>JT23</p></div></div></div></div>\n",
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