Home › Companies › Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1 › Supervisor - Vendor Management
Supervisor - Vendor Management
Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1 · Mumbai (QSC), MUMBAI, IN · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Supervisor - Vendor Management |
| Normalized title | - |
| Department / team | Operations |
| Location | MUMBAI, IN, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-17 / 2026-06-18 |
| Changed / last seen | 2026-06-18 / 2026-06-18 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in MUMBAI. | Open |
| Department jobs | Active postings in Operations. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Etuy Saasfaeuraprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | 62767b77-70cb-4358-a05f-c6dc380a42e8 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
This role is a part of the Global cost control and purchase to pay process (P2P) function supporting Hapag Lloyd’s Middle East region. As a process lead, you will play a key role in maintaining the master vendor data, work order creation, and ensuring standardization and compliance in the P2P lifecycle. You will ensure smooth onboarding of vendors, their validation and due diligence, risk checks, work order creation and approval process through a team of 8-10 reportees working with you. Your role is key to carrying out the initial stages of the P2P process which will eventually ensure the smooth operational execution of work, invoice processing, dispute resolution and finally payment processing. Additionally, you will play a key role in maintaining the single source of truth of vendor data and ensuring visibility of cost in advance to improve the transparency and speedy decision making.
Note: This role is a mix of individual contributor and managerial activities. You are expected to spend ~50% of the bandwidth on leading a team carrying out the master date maintenance and work order creation process, while for the rest 50%, you are expected to handle some of the team responsibilities on your own.
Responsibilities
Key Responsibilities
1. Vendor Onboarding and Master Data Management
Govern and perform the high risk / escalated vendor onboarding activities, carrying due diligence, risk assessment and mitigation plan Review and approve the complex vendor modifications, blocking / retirements and changes in approval limits. Ensure alignment of all the onboarded vendors with the company and local policy and compliance guidelines. Own the master vendor database, align with stakeholders and update the master data policies Sponsor the cleanups, hygiene reviews and audit assistances for the master vendor and policy database Ensure maintaining and updating accurate rates in TRACO (Transport Cost Maintenance) and TRACO4MT (Transport Cost Rates for Empty Containers) in collaboration with the headquarters and region offices Ensure maintaining accurate base routes in FIS, update routes and new locations in FIS to enable new offerings to the customers
2. Work Order Creation and Management
Create a work order for critical / complex requisitions, update / edit the work orders basis requests and manage the approval policy Submit the work orders to suppliers in line with the agreed service levels; follow up with the vendor in case of any discrepancies. Own the records of issued work orders in the system, track exceptions, rejections, escalations and turnaround SLA for the work order processing Resolve the queries raised by analysts in work order creation and handle critical / high value cases on your own
3. Stakeholder Management and Execution Support
Act as a senior SPOC for all the communications on behalf of team to stakeholders in procurement / operations / finance / other P2P teams Be a single point of contact for all the vendor and work order related queries across the region, and with the headquarters Take a lead in multiple periodic companywide events such as budget preparation, internal audits, ICCL checks, TCV calculations etc. Handle work order related disputes in collaboration with operations / finance / other P2P teams. Maintain daily / weekly reports on work order creation, policy updates, vendor onboarding and keep entire P2P team, operations, area and region teams updated with the reports Actively collaborate with the stakeholders outside the team to take additional responsibilities for new processes, new projects as per management direction Work with multiple stakeholders within and outside team to ensure we achieve the productivity targets around TATs for multiple processes, accuracy of the data and recovery of dispute amount impacting directly on the topline as well as bottom-line of the region and company globally.
4. Manage Compliance & Internal Controls
Ensure compliance of all the work order creations and data management with the company, local and regional regulations Lead the changes as per communication from the company headquarters and changes in local laws to update the process and management controls. Identify any non-compliance processes, disputes and risk associated with them, resolve them with the help of compliance and operational teams, and implement the new process in the team Escalate the structural or process related issues to the cost control manager in timely manner basis the need Contribute to development and refresh of SOPs, playbooks and training guides. Standardize the processes across teams to ensure minimal inaccuracies and maximum efficiency in execution Take lead in automation and efficiency improvement initiatives through adoption of new technologies, new tools and learnings from other teams
5. Leadership and Team Development
Lead, allocate and govern daily work execution across a team of 8-10 analysts to ensure SLA adherence along with workload balancing for the team Maintain team roaster, leave management, track performance of the team to ensure the seamless execution of the tasks as aligned Set quality expectations with the team, set up periodic quality reviews, provide feedback and motivate team members to deliver in line with the expectations Conduct 1:1s with the team members, build capability and chart a growth plan within and outside the team Set up an internal onboarding process for new employees, training over processes and skill development activities Take initiative in communicate the learnings from the P2P process from the region to other regional offices of Hapag Lloyd globally.
Qualifications
Education & Experience:
Bachelor’s degree in business, finance, economics, commerce or engineering. 4-6 years of experience in vendor management, work order creations or accounts payable activities Exposure of leading a team of min 5-6 people in the past Exposure to shipping and logistics is preferred, although experience in leading small teams sales team of startups / new growth organizations is preferred Familiarity with ERP tools (SAP / FIS / TRACO) is preferred.
Key Competencies:
High accuracy and attention to detail Leadership qualities – manage multiple reportees, take accountability of the work Comfortable communicating with cross-functional teams and aligning diverse stakeholders. High levels of energy and empathy with a can-do attitude Structured in thinking and execution, and self-motivated to create impact Passion for continuous improvement and process enhancement
Full job record
| Job ID | 8fa21b1dfe9b949fcf76e02fa4f25eb04ed09e5d |
| Org ID | 070bfd74-99b0-44ad-83ce-c0e1afd0fc51 |
| Source ID | 62767b77-70cb-4358-a05f-c6dc380a42e8 |
| Board ID | 62767b77-70cb-4358-a05f-c6dc380a42e8 |
| Provider | oracle_hcm |
| Provider Job Key | 3641 |
| Title | Supervisor - Vendor Management |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Mumbai (QSC), MUMBAI, IN |
| Department | Operations |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | IN |
| City | MUMBAI |
| Salary Raw | Description This role is a part of the Global cost control and purchase to pay process (P2P) function supporting Hapag Lloyd’s Middle East region. As a process lead, you will play a key role in maintaining the master vendor data, work order creation, and ensuring standardization and compliance in the P2P lifecycle. You will ensure smooth onboarding of vendors, their validation and due diligence, risk checks, work order creation and approval process through a team of 8-10 reportees working with you. Your role is key to carrying out the initial stages of the P2P process which will eventually ensure the smooth operational execution of work, invoice processing, dispute resolution and finally payment processing. Additionally, you will play a key role in maintaining the single source of truth of vendor data and ensuring visibility of cost in advance to improve the transparency and speedy decision making. Note: This role is a mix of individual contributor and managerial activities. You are expected to spend ~50% of the bandwidth on leading a team carrying out the master date maintenance and work order creation process, while for the rest 50%, you are expected to handle some of the team responsibilities on your own. Responsibilities Key Responsibilities 1. Vendor Onboarding and Master Data Management Govern and perform the high risk / escalated vendor onboarding activities, carrying due diligence, risk assessment and mitigation plan Review and approve the complex vendor modifications, blocking / retirements and changes in approval limits. Ensure alignment of all the onboarded vendors with the company and local policy and compliance guidelines. Own the master vendor database, align with stakeholders and update the master data policies Sponsor the cleanups, hygiene reviews and audit assistances for the master vendor and policy database Ensure maintaining and updating accurate rates in TRACO (Transport Cost Maintenance) and TRACO4MT (Transport Cost Rates for Empty Containers) in collaboration with the headquarters and region offices Ensure maintaining accurate base routes in FIS, update routes and new locations in FIS to enable new offerings to the customers 2. Work Order Creation and Management Create a work order for critical / complex requisitions, update / edit the work orders basis requests and manage the approval policy Submit the work orders to suppliers in line with the agreed service levels; follow up with the vendor in case of any discrepancies. Own the records of issued work orders in the system, track exceptions, rejections, escalations and turnaround SLA for the work order processing Resolve the queries raised by analysts in work order creation and handle critical / high value cases on your own 3. Stakeholder Management and Execution Support Act as a senior SPOC for all the communications on behalf of team to stakeholders in procurement / operations / finance / other P2P teams Be a single point of contact for all the vendor and work order related queries across the region, and with the headquarters Take a lead in multiple periodic companywide events such as budget preparation, internal audits, ICCL checks, TCV calculations etc. Handle work order related disputes in collaboration with operations / finance / other P2P teams. Maintain daily / weekly reports on work order creation, policy updates, vendor onboarding and keep entire P2P team, operations, area and region teams updated with the reports Actively collaborate with the stakeholders outside the team to take additional responsibilities for new processes, new projects as per management direction Work with multiple stakeholders within and outside team to ensure we achieve the productivity targets around TATs for multiple processes, accuracy of the data and recovery of dispute amount impacting directly on the topline as well as bottom-line of the region and company globally. 4. Manage Compliance & Internal Controls Ensure compliance of all the work order creations and data management with the company, local and regional regulations Lead the changes as per communication from the company headquarters and changes in local laws to update the process and management controls. Identify any non-compliance processes, disputes and risk associated with them, resolve them with the help of compliance and operational teams, and implement the new process in the team Escalate the structural or process related issues to the cost control manager in timely manner basis the need Contribute to development and refresh of SOPs, playbooks and training guides. Standardize the processes across teams to ensure minimal inaccuracies and maximum efficiency in execution Take lead in automation and efficiency improvement initiatives through adoption of new technologies, new tools and learnings from other teams 5. Leadership and Team Development Lead, allocate and govern daily work execution across a team of 8-10 analysts to ensure SLA adherence along with workload balancing for the team Maintain team roaster, leave management, track performance of the team to ensure the seamless execution of the tasks as aligned Set quality expectations with the team, set up periodic quality reviews, provide feedback and motivate team members to deliver in line with the expectations Conduct 1:1s with the team members, build capability and chart a growth plan within and outside the team Set up an internal onboarding process for new employees, training over processes and skill development activities Take initiative in communicate the learnings from the P2P process from the region to other regional offices of Hapag Lloyd globally. Qualifications Education & Experience: Bachelor’s degree in business, finance, economics, commerce or engineering. 4-6 years of experience in vendor management, work order creations or accounts payable activities Exposure of leading a team of min 5-6 people in the past Exposure to shipping and logistics is preferred, although experience in leading small teams sales team of startups / new growth organizations is preferred Familiarity with ERP tools (SAP / FIS / TRACO) is preferred. Key Competencies: High accuracy and attention to detail Leadership qualities – manage multiple reportees, take accountability of the work Comfortable communicating with cross-functional teams and aligning diverse stakeholders. High levels of energy and empathy with a can-do attitude Structured in thinking and execution, and self-motivated to create impact Passion for continuous improvement and process enhancement |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3641 |
| Apply URL | https://fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3641 |
| First Seen At | 2026-06-18 11:23:00Z |
| Last Seen At | 2026-06-18 11:23:00Z |
| Last Checked At | 2026-06-18 11:23:00Z |
| Last Changed At | 2026-06-18 11:23:00Z |
| Inactive At | — |
| Source Posted At | 2026-06-17 14:03:06Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-etuy-saasfaeuraprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-18/2026-06-18T11-22-53-325Z-d3cbd7030383f2f1e8421fe4aaa4ec499095aa34e9bc1bf87fd2c60871640714.json |
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Vendor Onboarding and Master Data Management </strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Govern and perform the high risk / escalated vendor onboarding activities, carrying due diligence, risk assessment and mitigation plan </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Review and approve the complex vendor modifications, blocking / retirements and changes in approval limits. </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Ensure alignment of all the onboarded vendors with the company and local policy and compliance guidelines. </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Own the master vendor database, align with stakeholders and update the master data policies </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Sponsor the cleanups, hygiene reviews and audit assistances for the master vendor and policy database</span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Ensure maintaining and updating accurate rates in TRACO (Transport Cost Maintenance) and TRACO4MT (Transport Cost Rates for Empty Containers) in collaboration with the headquarters and region offices </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Ensure maintaining accurate base routes in FIS, update routes and new locations in FIS to enable new offerings to the customers </span></span></li></ul><p> </p><p><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>2. Work Order Creation and Management </strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Create a work order for critical / complex requisitions, update / edit the work orders basis requests and manage the approval policy </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Submit the work orders to suppliers in line with the agreed service levels; follow up with the vendor in case of any discrepancies. </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Own the records of issued work orders in the system, track exceptions, rejections, escalations and turnaround SLA for the work order processing </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Resolve the queries raised by analysts in work order creation and handle critical / high value cases on your own </span></span></li></ul><p> </p><p><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>3. Stakeholder Management and Execution Support </strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Act as a senior SPOC for all the communications on behalf of team to stakeholders in procurement / operations / finance / other P2P teams </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Be a single point of contact for all the vendor and work order related queries across the region, and with the headquarters </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Take a lead in multiple periodic companywide events such as budget preparation, internal audits, ICCL checks, TCV calculations etc. </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Handle work order related disputes in collaboration with operations / finance / other P2P teams. </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Maintain daily / weekly reports on work order creation, policy updates, vendor onboarding and keep entire P2P team, operations, area and region teams updated with the reports </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Actively collaborate with the stakeholders outside the team to take additional responsibilities for new processes, new projects as per management direction </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Work with multiple stakeholders within and outside team to ensure we achieve the productivity targets around TATs for multiple processes, accuracy of the data and recovery of dispute amount impacting directly on the topline as well as bottom-line of the region and company globally. </span></span></li></ul><p> </p><p><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>4. Manage Compliance & Internal Controls </strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Ensure compliance of all the work order creations and data management with the company, local and regional regulations </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Lead the changes as per communication from the company headquarters and changes in local laws to update the process and management controls. </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Identify any non-compliance processes, disputes and risk associated with them, resolve them with the help of compliance and operational teams, and implement the new process in the team </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Escalate the structural or process related issues to the cost control manager in timely manner basis the need </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Contribute to development and refresh of SOPs, playbooks and training guides. Standardize the processes across teams to ensure minimal inaccuracies and maximum efficiency in execution </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Take lead in automation and efficiency improvement initiatives through adoption of new technologies, new tools and learnings from other teams </span></span></li></ul><p> </p><p><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>5. Leadership and Team Development </strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Lead, allocate and govern daily work execution across a team of 8-10 analysts to ensure SLA adherence along with workload balancing for the team </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Maintain team roaster, leave management, track performance of the team to ensure the seamless execution of the tasks as aligned </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Set quality expectations with the team, set up periodic quality reviews, provide feedback and motivate team members to deliver in line with the expectations </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Conduct 1:1s with the team members, build capability and chart a growth plan within and outside the team </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Set up an internal onboarding process for new employees, training over processes and skill development activities </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Take initiative in communicate the learnings from the P2P process from the region to other regional offices of Hapag Lloyd globally. </span></span></li></ul>",
"InternalResponsibilitiesStr": "<p><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>Key Responsibilities </strong></span></span></p><p><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>1. Vendor Onboarding and Master Data Management </strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Govern and perform the high risk / escalated vendor onboarding activities, carrying due diligence, risk assessment and mitigation plan </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Review and approve the complex vendor modifications, blocking / retirements and changes in approval limits. </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Ensure alignment of all the onboarded vendors with the company and local policy and compliance guidelines. </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Own the master vendor database, align with stakeholders and update the master data policies </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Sponsor the cleanups, hygiene reviews and audit assistances for the master vendor and policy database</span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Ensure maintaining and updating accurate rates in TRACO (Transport Cost Maintenance) and TRACO4MT (Transport Cost Rates for Empty Containers) in collaboration with the headquarters and region offices </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Ensure maintaining accurate base routes in FIS, update routes and new locations in FIS to enable new offerings to the customers </span></span></li></ul><p> </p><p><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>2. Work Order Creation and Management </strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Create a work order for critical / complex requisitions, update / edit the work orders basis requests and manage the approval policy </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Submit the work orders to suppliers in line with the agreed service levels; follow up with the vendor in case of any discrepancies. </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Own the records of issued work orders in the system, track exceptions, rejections, escalations and turnaround SLA for the work order processing </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Resolve the queries raised by analysts in work order creation and handle critical / high value cases on your own </span></span></li></ul><p> </p><p><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>3. Stakeholder Management and Execution Support </strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Act as a senior SPOC for all the communications on behalf of team to stakeholders in procurement / operations / finance / other P2P teams </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Be a single point of contact for all the vendor and work order related queries across the region, and with the headquarters </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Take a lead in multiple periodic companywide events such as budget preparation, internal audits, ICCL checks, TCV calculations etc. </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Handle work order related disputes in collaboration with operations / finance / other P2P teams. </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Maintain daily / weekly reports on work order creation, policy updates, vendor onboarding and keep entire P2P team, operations, area and region teams updated with the reports </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Actively collaborate with the stakeholders outside the team to take additional responsibilities for new processes, new projects as per management direction </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Work with multiple stakeholders within and outside team to ensure we achieve the productivity targets around TATs for multiple processes, accuracy of the data and recovery of dispute amount impacting directly on the topline as well as bottom-line of the region and company globally. </span></span></li></ul><p> </p><p><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>4. Manage Compliance & Internal Controls </strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Ensure compliance of all the work order creations and data management with the company, local and regional regulations </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Lead the changes as per communication from the company headquarters and changes in local laws to update the process and management controls. </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Identify any non-compliance processes, disputes and risk associated with them, resolve them with the help of compliance and operational teams, and implement the new process in the team </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Escalate the structural or process related issues to the cost control manager in timely manner basis the need </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Contribute to development and refresh of SOPs, playbooks and training guides. Standardize the processes across teams to ensure minimal inaccuracies and maximum efficiency in execution </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Take lead in automation and efficiency improvement initiatives through adoption of new technologies, new tools and learnings from other teams </span></span></li></ul><p> </p><p><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>5. Leadership and Team Development </strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Lead, allocate and govern daily work execution across a team of 8-10 analysts to ensure SLA adherence along with workload balancing for the team </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Maintain team roaster, leave management, track performance of the team to ensure the seamless execution of the tasks as aligned </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Set quality expectations with the team, set up periodic quality reviews, provide feedback and motivate team members to deliver in line with the expectations </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Conduct 1:1s with the team members, build capability and chart a growth plan within and outside the team </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Set up an internal onboarding process for new employees, training over processes and skill development activities </span></span></li><li><span style=\"font-family: "Arial", sans-serif;\"><span style=\"font-size: 10pt; line-height: 107%;\">Take initiative in communicate the learnings from the P2P process from the region to other regional offices of Hapag Lloyd globally. </span></span></li></ul>",
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