Senior Software and Solutions Engineer

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    "ExternalDescriptionStr": "Advanced Solutions Practice Software &amp; Solutions Engineer Role Overview\n<ul>\n <li>Deliver customized workflow solutions using <b>Ricoh ProcessDirector (RPD)</b> within customer environments</li>\n <li>Automate the series of steps a document or job moves through during the manufacturing process</li>\n <li>Build and configure workflows based on solution specifications defined by Solution Architects</li>\n <li>Support customer implementations and ensure accurate, successful deployments</li>\n <li>Collaborate closely with Solution Architects, project managers, sales teams, and other engineers</li>\n <li>Perform limited scripting or targeted development as needed (this is <b>not</b> a pure software development role)</li>\n <li>Engage with customers to drive adoption, satisfaction, and effective use of Ricoh ProcessDirector</li>\n <li>Participate in minimal travel (typically once or twice per year), with flexibility to travel when required</li>\n</ul>\n<div>\n &nbsp;\n</div>Required Qualifications\n<ul>\n <li>Bachelor’s degree in a technical field or equivalent practical experience</li>\n <li>Experience working with <b>Linux and Windows</b> environments</li>\n <li>Experience with <b>JavaScript</b></li>\n <li>Strong passion for learning and the ability to quickly pick up new concepts</li>\n <li>Proven technical troubleshooting skills, including resolving complex issues across multiple systems and teams</li>\n <li>Effective and professional communication skills across multiple channels (email, instant messaging, phone, and in person)</li>\n <li>Self-motivated with a strong work ethic</li>\n <li>Demonstrated ability to work effectively as part of a team and contribute positively to shared goals</li>\n <li>Comfortable working directly with customers, including delivering training and onsite services</li>\n <li>Availability for occasional travel to customer locations within the United States</li>\n</ul>\n<div>\n &nbsp;\n</div>Preferred Qualifications (Optional)\n<ul>\n <li>Familiarity with <b>CI/CD tools</b> (GitLab, Jenkins, Artifactory, Ivy, etc.)</li>\n <li>Experience with <b>scripting or automation</b> (Perl, Python, Groovy, shell, Windows batch)</li>\n <li>Experience with <b>REST APIs</b></li>\n <li>Experience using <b>Agentic AI</b></li>\n <li>Experience with <b>relational databases</b> (DB2, PostgreSQL)</li>\n <li>Web application development experience (Java, JavaScript, Tomcat, DB2/PSQL)</li>\n <li>Experience in the print industry, including exposure to <b>Ricoh ProcessDirector</b></li>\n <li>Familiarity with print output formats such as <b>AFP, PDF, and PostScript</b></li>\n <li>Java development experience (nice to have; not required for success in the role)</li>\n <li>Experience with <b>USPS mailer programs</b> (CASS/Encode, PAVE/Presort, PostalOne!, TracNTrace, CertifiedMail, IMb, etc.)</li>\n</ul>",
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