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Home › Companies › Fa Evax Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001 › Front Desk Agent

Front Desk Agent

Fa Evax Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001 · CA, United States; IC - Los Angeles Downtown (LAXHC), Los Angeles, CA, US · Active · $27–$34 / hour · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Evax Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001
TitleFront Desk Agent
Normalized title-
Department / teamHotel-Front Office
LocationCA, United States
Work model-
Employment typeFull Time
Salary$27–$34 / hour
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-09 / 2026-06-09
Changed / last seen2026-06-17 / 2026-06-22

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa Evax Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Department jobsActive postings in Hotel-Front Office.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Evax Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001
Sourcee5a2add2-35aa-4cf6-9fca-14ba50f01c95
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Responsibilities or qualifications of the job. DUTIES AND RESPONSIBILITIES Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports,preparing deposit, and counting/securing assigned bank Issue, control and release guest safe-deposit boxes. Up-sell rooms where possible to maximize hotel revenue. PEOPLE • Answer phones in a prompt and courteous manner. • Welcome guests in a friendly, prompt and professional manner. • Register guests, issue room keys, provide information on hotel services and room location. • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. GUEST EXPERIENCE Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. RESPONSIBLE BUSINESS Promote team work and quality service through daily communications and coordination with other departments. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. QUALIFICATIONS AND REQUIREMENTS High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Frequently standing up behind the desk and front office areas Carrying or lifting heavy items – up to 50 lbs. Handling objects, products and computer equipment Use a keyboard to operate various property management and reservations systems, etc. Other: Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem solving, reasoning, motivating and training abilities are often used. May be required to work nights, weekends, and/or holidays. Hourly Rate: $ 27.15 - $33.94 STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, veteran status or any other characteristic protected by law. This employer follows the Los Angeles Fair Chance Ordinance and California Fair Chance Act. All qualified applicants, including those with arrest or conviction records, will be considered.

Full job record

Job ID8f749033c14c7bba1184eb05e5d0fc5e5998d0a7
Org ID1bb1782c-a8ea-4224-b1d1-19ccbcd80395
Source IDe5a2add2-35aa-4cf6-9fca-14ba50f01c95
Board IDe5a2add2-35aa-4cf6-9fca-14ba50f01c95
Provideroracle_hcm
Provider Job Key164148
TitleFront Desk Agent
Normalized Title—
Statusactive
Activeyes
Location TextCA, United States; IC - Los Angeles Downtown (LAXHC), Los Angeles, CA, US
DepartmentHotel-Front Office
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionCA
City—
Salary RawDescription Responsibilities or qualifications of the job. DUTIES AND RESPONSIBILITIES Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports,preparing deposit, and counting/securing assigned bank Issue, control and release guest safe-deposit boxes. Up-sell rooms where possible to maximize hotel revenue. PEOPLE • Answer phones in a prompt and courteous manner. • Welcome guests in a friendly, prompt and professional manner. • Register guests, issue room keys, provide information on hotel services and room location. • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. GUEST EXPERIENCE Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. RESPONSIBLE BUSINESS Promote team work and quality service through daily communications and coordination with other departments. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. QUALIFICATIONS AND REQUIREMENTS High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Frequently standing up behind the desk and front office areas Carrying or lifting heavy items – up to 50 lbs. Handling objects, products and computer equipment Use a keyboard to operate various property management and reservations systems, etc. Other: Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem solving, reasoning, motivating and training abilities are often used. May be required to work nights, weekends, and/or holidays. Hourly Rate: $ 27.15 - $33.94 STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, veteran status or any other characteristic protected by law. This employer follows the Los Angeles Fair Chance Ordinance and California Fair Chance Act. All qualified applicants, including those with arrest or conviction records, will be considered.
Salary Min27.15
Salary Max33.94
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://fa-evax-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/ar/sites/CX_1001/job/164148
Apply URLhttps://fa-evax-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/ar/sites/CX_1001/job/164148
First Seen At2026-06-09 11:36:33Z
Last Seen At2026-06-22 15:03:07Z
Last Checked At2026-06-22 15:03:07Z
Last Changed At2026-06-17 11:47:33Z
Inactive At—
Source Posted At2026-06-09 01:29:30Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-evax-saasfaprod1.fa.ocs.oraclecloud.com|CX_1001/date=2026-06-22/2026-06-22T15-01-53-156Z-f356bb37126b2d5121ee0f22be2384fc52b0c6d601d709c46fcf59927aeb98f5.json
Event Fields
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  "active_status": "active"
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Parsed Structured
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  "inferred_at": "2026-06-22T15:03:06.685Z",
  "launch_scope": {
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  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}
Extensions
{}
Native Structured
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    "ExternalDescriptionStr": "<p class=\"iccontentheading\" style=\"margin: 0in;\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN-GB\"><strong>Responsibilities or qualifications of the job.</strong></span></span></p><p style=\"margin: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">DUTIES AND RESPONSIBILITIES</span></p><p style=\"margin: 0in;\">&nbsp;</p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports,preparing deposit, and counting/securing assigned bank</span></p></li><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Issue, control and release guest safe-deposit boxes.</span></p></li><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Up-sell rooms where possible to maximize hotel revenue.&nbsp;</span></p></li></ul><p style=\"margin: 0in;\">&nbsp;</p><p style=\"margin: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">PEOPLE</span><br><span style=\"font-family: Calibri, sans-serif;\">•&nbsp;&nbsp;&nbsp;&nbsp;Answer phones in a prompt and courteous manner.</span><br><span style=\"font-family: Calibri, sans-serif;\">•&nbsp;&nbsp;&nbsp;&nbsp;Welcome guests in a friendly, prompt and professional manner. &nbsp;</span><br><span style=\"font-family: Calibri, sans-serif;\">•&nbsp;&nbsp;&nbsp;&nbsp;Register guests, issue room keys, provide information on hotel services and room location. &nbsp;</span><br><span style=\"font-family: Calibri, sans-serif;\">•&nbsp;&nbsp;&nbsp;&nbsp;Communicate any outstanding guest requests or issues to management that may require&nbsp;</span><br><span style=\"font-family: Calibri, sans-serif;\">&nbsp; &nbsp; &nbsp;additional monitoring or follow-up.</span><br><br>&nbsp;</p><p style=\"margin: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">GUEST EXPERIENCE</span></p><p style=\"margin: 0in;\">&nbsp;</p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Respond appropriately to guest complaints. &nbsp;Make appropriate service recovery gestures in order to ensure total guest satisfaction. &nbsp;</span></p></li><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">May routinely book guest reservations for individuals and/or groups that are requested either by&nbsp;phone or from within the hotel; process cancellations, revisions, and information updates on changes.</span></p></li></ul><p style=\"margin: 0in;\">&nbsp;</p><p style=\"margin: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">RESPONSIBLE BUSINESS</span></p><p style=\"margin: 0in;\">&nbsp;</p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Promote team work and quality service through daily communications and coordination with&nbsp;other departments. &nbsp;</span></p></li><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.</span><br><br>&nbsp;</p></li></ul><p style=\"margin: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">QUALIFICATIONS AND REQUIREMENTS</span><br><span style=\"font-family: Calibri, sans-serif;\">High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.</span></p><p style=\"margin: 0in;\">&nbsp;</p><p style=\"margin: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">This job requires ability to perform the following:</span></p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Frequently standing up behind the desk and front office areas</span></p></li><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Carrying or lifting heavy items – up to 50 lbs.</span></p></li><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Handling objects, products and computer equipment</span></p></li><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Use a keyboard to operate various property management and reservations systems, etc.</span></p><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">&nbsp;</p><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">&nbsp;</p></li></ul><p style=\"margin: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Other:</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Communication skills are utilized a significant amount of time when interacting with guests and employees.</span></p></li><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Reading and writing abilities are utilized often.</span></p></li><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Basic math skills are used frequently.&nbsp;</span></p></li><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Problem solving, reasoning, motivating and training abilities are often used.</span></p></li><li><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">May be required to work nights, weekends, and/or holidays.</span></p><p style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\">&nbsp;</p></li></ul><p>&nbsp;</p><p><span style=\"font-family: Calibri, sans-serif;\"><strong>Hourly Rate: $ 27.15 - $33.94</strong></span></p><p class=\"icbodytext\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN-GB\"><strong>STANDARD SPECIFICATIONS</strong></span></span></p><p class=\"icbodytext\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN-GB\">Requirements are representative of minimum levels of knowledge, skills and/or abilities.&nbsp; &nbsp;To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.&nbsp; Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.</span></span></p><p class=\"icbodytext\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN-GB\">A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.</span></span></p><p class=\"icbodytext\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN-GB\">This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.</span></span></p><p class=\"icbodytext\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN-GB\">This document does not create an employment contract, implied or otherwise, other than an \"at will\" employment relationship.</span></span></p><p class=\"icbodytext\"><span style=\"font-family: Calibri, sans-serif;\"><span lang=\"EN-GB\">The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\">At IHG Hotels &amp; Resorts, we are proud to be an equal opportunity employer. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, veteran status or any other characteristic protected by law. This employer follows the Los Angeles Fair Chance Ordinance and California Fair Chance Act. All qualified applicants, including those with arrest or conviction records, will be considered.</span><br><span style=\"font-family: Calibri, sans-serif;\">&nbsp;</span></p><p>&nbsp;</p>",
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