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IT SUPPORT TECHNICIAN

0ef1b2b4 De23 4694 808e 32eaf1981573 19000101 000001 · Elko, NV, US, Elko, NV · Remote · Active · $18–$21 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company0ef1b2b4 De23 4694 808e 32eaf1981573 19000101 000001
TitleIT SUPPORT TECHNICIAN
Normalized title-
Department / team-
LocationElko, NV, United States
Work modelRemote / Remote
Employment typeFull Time
Salary$18–$21 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-20 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from 0ef1b2b4 De23 4694 808e 32eaf1981573 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Elko.Open
Work model jobsActive Remote postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company0ef1b2b4 De23 4694 808e 32eaf1981573 19000101 000001
Sourceaf184590-5711-4a16-b91b-e14bd1083b12
ATS providerADP Workforce Now Recruiting

Description

Position Description Under general supervision, the IT support technician provides technical assistance, training, and support in the use of IT hardware and software, and performs other related duties as required. There are three levels (I, II, and III) within the IT Support Technician class. Each is distinguished by its assigned role, skill and experience level and the amount of training and supervision required for successful performance. The IT Support Technician I is a trainee level. Incumbents are expected to work closely with IT Support Technician II and other IT staff as appropriate to complete responsibilities with supervision. The IT Support Technician II level requires incumbents to be competent in most, if not all, responsibilities. IT Support Technician II incumbents are expected to work independently, requiring little supervision. Advancement to the IT Support Technician II requires either competitive selection through the open recruitment process or successful demonstration of skills at the IT Support Technician I level for at least one or more years. The IT Support Technician III level requires incumbents to either 1) lead an IT staff; or 2) possess and use master-level technical and analytical skills to complete responsibilities on a regular and on-going basis. Advancement from the IT Support Technician II to the IT Support Technician III requires competitive selection through the open recruitment process or successful demonstration of skills at the IT Support Technician II level for at least one or more years Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to: Competitive compensation, with annual merit increases Company sponsored PPO medical plan and buy-up option, vision, and dental plans 403(b) retirement plan with employer match Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday Company paid life/AD&D and long-term disability policies Desired Education or Certifications Criteria High School diploma or equivalent and two years of experience in hardware/software support or Associate degree in related field Responsibilities / Functional Job Description General Duties Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information; follow-up on and report aged calls to ensure timely response. Troubleshoot and coordinate resolution to desktop communication problems, networking and remote system connections; troubleshoot software and equipment errors, and coach users in correcting reported problems. Inform and train users in equipment and software operation; analyze and make recommendations on response time, training design, user support needs, and customer satisfaction. Prepare, maintain and follow technical documentation and procedures; perform preventative maintenance and repair hardware. Research, evaluate, test hardware and software products, and systems solutions; install, configure and test hardware and software, prepare reports and proposals for service. Carry out security administration by maintaining tables and adding, purging, and migrating users. Assist in ensuring data integrity. Maintain confidentiality of all information contained in NVHC systems Coordinate equipment deliveries, software licensing compliance, inventory, and asset control. Consult with users on re-engineering business processes and the use of technology, products, and services; develop and conduct training in operation and use of hardware and software. Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Travel to health center locations when necessary Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. Must develop positive working relationship with teammates and customers Follow and suggest updates to department procedures Comply with HIPAA, OSHA and other regulatory requirements Completion of other assignments made by department leadership Desired Knowledge, Skills & Abilities Networking and server management experience Bachelor degree in related field NVHC’s Equal Employment Opportunity Statement: Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability marital status, parental status, sexual orientation or any other category protected by law. Americans with Disabilities Act (ADA) Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employees occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.

Full job record

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Org ID24164031-b9b9-48be-bf79-8e093bf867ac
Source IDaf184590-5711-4a16-b91b-e14bd1083b12
Board IDaf184590-5711-4a16-b91b-e14bd1083b12
Provideradp_workforcenow
Provider Job Key945470
TitleIT SUPPORT TECHNICIAN
Normalized Title—
Statusactive
Activeyes
Location TextElko, NV, US, Elko, NV
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionNV
CityElko
Salary Raw18.06 To 20.77 (USD) Hourly
Salary Min18.06
Salary Max20.77
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0ef1b2b4-de23-4694-808e-32eaf1981573&ccId=19000101_000001&lang=en_US&type=JS&jobId=945470&jwId=9205949840089_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0ef1b2b4-de23-4694-808e-32eaf1981573&ccId=19000101_000001&lang=en_US&type=JS&jobId=945470&jwId=9205949840089_1
First Seen At2026-05-31 18:50:28Z
Last Seen At2026-06-06 11:54:28Z
Last Checked At2026-06-06 11:54:28Z
Last Changed At2026-06-06 11:54:28Z
Inactive At—
Source Posted At2026-03-20 17:23:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.28.23/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.28.23/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.28.23/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.28.23/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.28.23/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.28.23/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.43.15/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.43.15/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.43.15/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p id=\"isPasted\" style=\"box-sizing: border-box; margin: 0px 0px 1em; font-size: 16px; font-weight: 600; color: rgb(0, 0, 0); font-family: Muli; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><br></p><div><span style=\"font-size: 10pt;\"><strong><em>Position Description</em></strong></span><strong>&nbsp;</strong><div><p><strong>Under general supervision, the IT support technician provides technical assistance, training, and support in the use of IT hardware and software, and performs other related duties as required. There are three levels (I, II, and III) within the IT Support Technician class. Each is distinguished by its assigned role, skill and experience level and the amount of training and supervision required for successful performance. The IT Support Technician I is a trainee level. Incumbents are expected to work closely with IT Support Technician II and other IT staff as appropriate to complete responsibilities with supervision. The IT Support Technician II level requires incumbents to be competent in most, if not all, responsibilities. IT Support Technician II incumbents are expected to work independently, requiring little supervision. Advancement to the IT Support Technician II requires either competitive selection through the open recruitment process or successful demonstration of skills at the IT Support Technician I level for at least one or more years. The IT Support Technician III level requires incumbents to either 1) lead an IT staff; or 2) possess and use master-level technical and analytical skills to complete responsibilities on a regular and on-going basis. Advancement from the IT Support Technician II to the IT Support Technician III requires competitive selection through the open recruitment process or successful demonstration of skills at the IT Support Technician II level for at least one or more years &nbsp;&nbsp;</strong></p><p><strong><br></strong></p><p style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in 0in 0in 40px; line-height: 1.25; color: rgb(38, 35, 33); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Aptos, sans-serif;\" data-pasted=\"true\"><span style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong><span style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px;\">Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to:&nbsp;</span></strong></span></p><ul type=\"disc\" style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-bottom: 0in; margin-top: 0in;'><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; list-style-type: none; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><ul style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; list-style-type: disc; font-size: initial; font-family: initial; color: initial;\"><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\">Competitive compensation, with annual merit increases&nbsp;</strong></li><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\">Company sponsored PPO medical plan and buy-up option, vision, and dental plans</strong></li><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\">403(b) retirement plan with employer match</strong></li><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\">Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday&nbsp;</strong></li><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0in; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\">Company paid life/AD&amp;D and long-term disability policies</strong>&nbsp;</li></ul></li></ul><p>&nbsp;</p><p><span style=\"font-size: 10pt;\"><em><strong>Desired Education or Certifications Criteria</strong></em></span><strong>&nbsp;&nbsp;</strong></p><ul style=\"margin-left: 24px ;\"><li style=\"line-height: 1;\">High School diploma or equivalent and two years of experience in hardware/software support</li></ul><ul><li style=\"line-height: 1;\">or</li></ul><ul style=\"margin-left: 24px ;\"><li style=\"line-height: 1;\">Associate degree in related field</li></ul><p>&nbsp;&nbsp;</p><p><span style=\"font-size: 10pt;\"><strong><em>Responsibilities / Functional Job Description</em></strong></span> <span style=\"font-size: 10pt;\"><strong>General Duties</strong></span> &nbsp;</p><ul style=\"margin-left: 24px ;\"><li>Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information; follow-up on and report aged calls to ensure timely response.&nbsp;</li><li>Troubleshoot and coordinate resolution to desktop communication problems, networking and remote system connections; troubleshoot software and equipment errors, and coach users in correcting reported problems.&nbsp;</li><li>Inform and train users in equipment and software operation; analyze and make recommendations on response time, training design, user support needs, and customer satisfaction.&nbsp;</li><li>Prepare, maintain and follow technical documentation and procedures; perform preventative maintenance and repair hardware.&nbsp;</li><li>Research, evaluate, test hardware and software products, and systems solutions; install, configure and test hardware and software, prepare reports and proposals for service.&nbsp;</li><li>Carry out security administration by maintaining tables and adding, purging, and migrating users.&nbsp;</li><li>Assist in ensuring data integrity.</li><li>Maintain confidentiality of all information contained in NVHC systems&nbsp;</li><li>Coordinate equipment deliveries, software licensing compliance, inventory, and asset control.&nbsp;</li><li>Consult with users on re-engineering business processes and the use of technology, products, and services; develop and conduct training in operation and use of hardware and software.&nbsp;</li><li>Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.&nbsp;</li><li>Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.&nbsp;</li><li>Travel to health center locations when necessary&nbsp;</li><li>Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.&nbsp;</li><li>Must develop positive working relationship with teammates and customers&nbsp;</li><li>Follow and suggest updates to department procedures&nbsp;</li><li>Comply with HIPAA, OSHA and other regulatory requirements&nbsp;</li><li>Completion of other assignments made by department leadership</li></ul><p><br></p><p><span style=\"font-size: 10pt;\"><em><strong>Desired Knowledge, Skills &amp; Abilities</strong></em></span><strong><br></strong>Networking and server management experience &nbsp;<br>Bachelor degree in related field <span style=\"font-size: 10pt;\"><strong><em><br></em></strong><strong><em><br></em></strong></span></p><p><span style=\"font-size: 10pt;\"><strong><em>NVHC&rsquo;s Equal Employment Opportunity Statement:</em></strong></span><br><span style=\"font-size: 10pt;\">Nevada Health Centers will provide equal opportunity employment to all employees and applicants</span> <span style=\"font-size: 10pt;\">for employment. No person shall be discriminated against in employment because of race, color,</span> <span style=\"font-size: 10pt;\">gender, age, national origin, ancestry, religion, physical or intellectual disability marital status,</span> <span style=\"font-size: 10pt;\">parental status, sexual orientation or any other category protected by law.</span></p><p>&nbsp;<br><span style=\"font-size: 10pt;\"><strong><em>Americans with Disabilities Act (ADA) Statement:</em></strong></span><br><span style=\"font-size: 10pt;\">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions<strong>.</strong></span> <span style=\"font-size: 10pt;\">While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.</span> <span style=\"font-size: 10pt;\">The employees occasionally required to stand; walk; stoop, kneel, or crouch.</span> <span style=\"font-size: 10pt;\">The employee must regularly lift and/or move up to 20 pounds.</span></p><br><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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