Senior Director, Managed Security Services and Solutions Delivery

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected]. You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview.  Candidates will not be penalized for choosing to opt-out. Responsibilities: Key member of the Leadership team. Manage a team of support administrators, engineers and/or technical leads within the Security Operations Center Develop service management strategies and identifying staff, tools, and specialized support to ensure processes are providing maximum efficiency. Primarily responsible for security event monitoring, management, and response Ensure incident identification, assessment, quantification, reporting, communication, mitigation, and monitoring Ensure compliance to Service Level Agreements and Objectives, process adherence and process improvisation to achieve operational objectives Revise and develop processes to strengthen the current Security Operations Framework, review policies and highlight the challenges in managing SLAs Responsible for team & vendor management, overall use of resources and initiation of corrective action where required for Security Operations Center Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring Responsible for integration of standard and non-standard logs in SIEM Creation of reports, dashboards, metrics for managed security operations and presents to leadership team Coordination with stakeholders, build and maintain positive working relationships with them Responsible for team development including product training, threat analysis, managed security services and soft (people) skills Creation of career path framework from Tier 1 to Tier 3 and beyond. Support the managed security specialist sales team with customer relations Maintenance of regular cadence with customers to ensure satisfaction and continued service development. Travel 20% Qualifications: Bachelor’s degree or equivalent experience. 5+ years’ experience in IT Management or Operations Management in a multi-customer environment. High level of oral and written communication skills in order to communicate effectively with colleagues and stakeholders. Proficient in Incident Management and Response Experience in security device management including SIEM (Elastic and AlienVault), EDR (Sophos, Crowdstrike, Elastic), Vulnerability Management (Tenable, Rapid7, Qualys) and other security toolsets In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc. Experience in threat management Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix Knowledge of applications, databases, middleware to address security threats against the same. Proficient in preparation of reports, dashboards and documentation Excellent communication and leadership skills Experience in performing vendor management Ability to handle high pressure situations with key stakeholders Good Analytical skills, Problem solving and Interpersonal skills Track record of strong leadership Desired Educational and Certification Qualifications: CISSP, CCSP, GDAT, GCIA, GNFA Success Characteristics: Analytical, relationship builder, change advocate, diplomacy, self-starter, planning and organization skills. Integrity, enthusiastic, respectful, accountable, achieves excellence, and consistently delivers quality service to team members and customers alike. Successful experience with and affinity for small to large size business environments. Ability to adapt and thrive in a dynamic work environment.

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