Banking Systems Operations Lead

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    "location": {
      "city": "Dar es Salaam",
      "state": "Ilala",
      "postalCode": "00",
      "addressCountry": "Tanzania"
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    "datePosted": "2026-04-28",
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    "description": "<p><span style=\"text-decoration: underline\"><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Job Purpose</span></span></span></p>\n<p><span style=\"font-size: 12pt\">The Banking Systems Operations Lead is responsible for overseeing the stability, performance, and efficient operation of the Bank’s Core Banking System (CBS) and all related banking applications and peripheral systems.</span></p>\n<p><span style=\"font-size: 12pt\">The role ensures seamless day-to-day operations, system availability, incident resolution, and coordination of technical support activities while driving continuous improvement in banking systems performance and reliability.</span></p>\n<p><span style=\"text-decoration: underline\"><br></span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Key Responsibilities</span></span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Systems Operations &amp; Support</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Lead the daily operations and support of Core Banking Systems (CBS) and related applications.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure continuous system availability, performance, and stability across production and non-production environments.</span></li>\n<li><span style=\"font-size: 12pt\">Monitor system health and proactively address potential issues before service disruption occurs.</span></li>\n<li><span style=\"font-size: 12pt\">Coordinate resolution of system incidents in line with agreed Service Level Agreements (SLAs).</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Incident &amp; Problem Management</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Manage and coordinate incident response and escalation processes.</span></li>\n<li><span style=\"font-size: 12pt\">Conduct root cause analysis for recurring system issues and implement preventive measures.</span></li>\n<li><span style=\"font-size: 12pt\">Liaise with internal teams and external vendors to ensure timely resolution of technical problems.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Change &amp; Release Management</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Oversee implementation of system changes, upgrades, and patches.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure proper testing, validation, and approval of all changes before deployment.</span></li>\n<li><span style=\"font-size: 12pt\">Maintain system integrity across production, UAT, and disaster recovery environments.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Performance Monitoring &amp; Optimization</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Continuously monitor system performance and recommend improvements.</span></li>\n<li><span style=\"font-size: 12pt\">Identify opportunities for automation and operational efficiency enhancements.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure optimal utilization of system resources and infrastructure.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Stakeholder &amp; Vendor Management</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Coordinate with internal ICT teams, business units, and external vendors to ensure smooth system operations.</span></li>\n<li><span style=\"font-size: 12pt\">Manage vendor deliverables and ensure compliance with contractual SLAs.</span></li>\n<li><span style=\"font-size: 12pt\">Provide regular operational reports to management and key stakeholders.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Business Continuity &amp; Risk Management</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Support implementation and testing of Business Continuity and Disaster Recovery (BCP/DR) plans.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure systems are secure, stable, and compliant with internal policies and regulatory requirements.</span></li>\n<li><span style=\"font-size: 12pt\">Identify operational risks and implement mitigation strategies.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Skills, Knowledge &amp; Competencies</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Strong understanding of Core Banking Systems (CBS) and banking operations.</span></li>\n<li><span style=\"font-size: 12pt\">Solid experience in incident, problem, and change management processes.</span></li>\n<li><span style=\"font-size: 12pt\">Knowledge of SQL, Unix/Linux systems, and banking application support.</span></li>\n<li><span style=\"font-size: 12pt\">Strong analytical and root cause analysis skills.</span></li>\n<li><span style=\"font-size: 12pt\">Good understanding of system monitoring tools and IT service management (ITSM) frameworks.</span></li>\n<li><span style=\"font-size: 12pt\">Strong communication and stakeholder management skills.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to work effectively in high-pressure, 24/7 operational environments.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Academic &amp; Professional Qualifications</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Telecommunications, or a related field.</span></li>\n<li><span style=\"font-size: 12pt\">Professional certifications in ITIL, IT Service Management, or related fields are an added advantage.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Experience Required</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Minimum of 5 years’ experience in banking systems support or ICT operations, with at least 2–3 years in a supervisory or lead role.</span></li>\n<li><span style=\"font-size: 12pt\">Experience supporting Core Banking Systems in a banking or fintech environment is highly desirable.</span></li>\n</ul>",
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