Customer Support Specialist (Phone & Email) - 2nd Shift

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    "datePosted": "2026-05-30T04:00:00.000Z",
    "description": "<h2>About Us</h2>\n<p>Think background checks are boring? Think again. At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world’s leading applicant screening firms — but we’re not your typical background check company. With our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government.</p>\n<p>We’re proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We’re a team of kind, collaborative professionals who genuinely care about what we do — and about each other.</p>\n<p>Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference — every single day.</p>\n<h2>Job Description</h2>\n<p><strong>Support External Applicants | Make a Real Impact</strong></p>\n<p>Are you a people-person who enjoys helping others and guiding them through important processes?  We’re looking for a friendly, professional, and detail-oriented <strong>Applicant Services Representative</strong> to assist external applicants by phone and email.</p>\n<p> </p>\n<p>In this role, you’ll be the first point of contact for individuals seeking information, updates, and guidance. Your ability to listen carefully, communicate clearly, and provide accurate information will make a meaningful difference in their experience.</p>\n<p> </p>\n<p><strong>Why You’ll Love This Role:</strong></p>\n<ul>\n <li>Meaningful work helping applicants navigate important processes</li>\n <li>Supportive team environment</li>\n <li>Opportunity to grow your customer service and administrative skills</li>\n <li>Stable, structured work environment</li>\n</ul>\n<p> </p>\n<p>If you’re dependable, compassionate, and thrive in a structured environment where helping others is the priority, we’d love to hear from you!</p>\n<p> </p>\n<p>This is an on-site position located in Warminster, PA.  We are seeking the shift of 2pm-10pm. This position pays $16/hr.</p>\n<p> </p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information</li>\n <li>Support applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assigned</li>\n <li>Compose professional emails in a quick and efficient manner</li>\n <li>Review and evaluate documentation and information needed for the background screening process</li>\n <li>Communicate with applicants via email and phone regarding their background checks and complete further required research</li>\n <li>Maintain and document detailed notes in system regarding correspondence with applicants</li>\n</ul>\n<h2>Required Skills</h2>\n<ul>\n <li>Strong attention to detail</li>\n <li>Must be able to work in a fast paced, inbound/outbound call center environment</li>\n <li>Must be able to achieve and maintain high volume production</li>\n <li>Ability to multitask</li>\n <li>Ability to efficiently operate and navigate a computer and internal software</li>\n <li>Excellent verbal and written communication skills</li>\n <li>Must be proficient in Microsoft Office</li>\n</ul>\n<h2>Education</h2>\n<p>The candidate we are seeking will have at minimum a high school diploma or equivalent.</p>\n<h2>Benefits</h2>\n<p>Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.</p>\n<ul>\n <li>Medical, dental and vision coverage with spouse/family coverage options</li>\n <li>401K plan with generous company match</li>\n <li>Flexible spending accounts</li>\n <li>Voluntary insurance coverage plans (life, disability, etc.)</li>\n <li>Paid lunch breaks</li>\n <li>Paid time off </li>\n <li>Paid holidays</li>\n <li>Paid training program/ Internal employee development</li>\n <li>Overtime options available</li>\n <li>Casual dress code</li>\n <li>Flexible work schedules</li>\n <li>RushBus scheduled service from Septa Bus Route 22 and Regional Rail</li>\n <li>Employee referral bonus program</li>\n <li>Discounts through partnerships & neighborhood business programs</li>\n</ul>\n<h2>Additional Information</h2>\n<p>All candidates are subject to a drug test and a background screening.</p>\n<p> </p>\n<p>Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.</p>",
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