Renewal Manager

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    "description_html": "<span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.</span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.</span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!</span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">We are seeking a commercially driven <strong>Renewal Manager</strong> to own and execute the renewal lifecycle for a portfolio of medium-to-high complexity customer accounts. This role is critical in driving Net Revenue Retention (NRR), reducing churn risk, and ensuring predictable recurring revenue growth.</span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">As the commercial lead of the renewal process, you will partner closely with Customer Success Managers (CSMs) and Sales, leading strategic renewal planning, negotiations, and risk mitigation. You will bring structure, foresight, and strong commercial acumen to every renewal opportunity while ensuring long-term customer value.</span></span><br><br><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Key Responsibilities</span></span></strong><br><br><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Renewal Ownership & Execution</span></span></strong><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Own the end-to-end renewal lifecycle across assigned accounts</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Initiate and lead renewal processes 6–9 months before contract expiration</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Develop and execute strategic renewal plans to ensure timely and successful outcomes</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Lead commercial negotiations, including pricing, contract terms, and multi-year agreements</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Strategic Renewal Planning</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Build tailored renewal strategies based on account health, usage trends, and commercial history</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Drive multi-year renewal conversations to improve retention and revenue predictability</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Identify pricing optimization opportunities aligned with customer value</span></span></li></ul><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Risk Management</span></span></strong><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Proactively identify churn and downsell risks and lead mitigation strategies</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Partner with CSMs to execute structured save plans</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Engage in executive-level conversations for at-risk renewals</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Reconfigurations & Revenue Optimization</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Lead contract reconfigurations, migrations, and pricing transitions</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Execute revenue recapture initiatives where applicable</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Support complex renewals with customized commercial strategies</span></span></li></ul><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Expansion Support</span></span></strong><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Identify and close small, transactional upsell opportunities during the renewal cycle</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Collaborate with Sales on larger expansion opportunities while maintaining renewal ownership</span></span></li></ul><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Cross-Functional Collaboration</span></span></strong><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Partner with Customer Success to align on account strategy and customer health</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Collaborate with Finance, Legal, and Operations to structure compliant agreements</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain accurate forecasting and renewal pipeline visibility in CRM systems</span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Required Skills & Qualifications</strong></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Proven experience in SaaS renewals, account management, commercial roles, or procurement within a subscription-based business</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Strong negotiation and commercial skills, with experience managing pricing, contracts, and multi-year agreements</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Proven ability to manage complex renewals involving multiple stakeholders and mitigate churn or downsell risks</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Data-driven mindset with strong forecasting discipline and experience using CRM/CPQ tools (e.g., Salesforce, DealHub)</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Experience working in international environments with cross-functional collaboration</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Excellent stakeholder management skills with the ability to engage and influence at all levels, including executives</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Professional fluency in English and German or French (additional European languages are a plus)</span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Our commitment to Diversity and Inclusion  </strong><br>Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day! </span></span><br> <p><span style=\\\"font-size:13px\\\"><strong>Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.</strong></span></p>\n\n<p><span style=\\\"font-size:14px\\\"><em>Your personal data will be stored for as long as it is necessary to process the job applications that you submitted and for the provision of the service that you requested. Your personal data may also be processed for the fulfillment of the obligations provided for by law. Your data will in any case be deleted without unjustified delay once the aforementioned legal obligations have been fulfilled. Your personal data are collected and used by Board International SA and/or its subsidiaries that are located in the EU or outside on the basis of the appropriate safeguards provided by the European Regulation 2016/679. At any time you may request to access, to correct and/or delete your personal data used by Board International SA or by its subsidiaries for recruiting purposes.</em></span></p>\n\n<p><span style=\\\"font-size:14px\\\">For further question, please refer to our Privacy Policy at <a href=\\\"https://www.board.com/en/privacy-policy\\\">https://www.board.com/en/privacy-policy</a></span></p>",
    "description_text": "At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.\n What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.\n Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!\n We are seeking a commercially driven Renewal Manager to own and execute the renewal lifecycle for a portfolio of medium-to-high complexity customer accounts. This role is critical in driving Net Revenue Retention (NRR), reducing churn risk, and ensuring predictable recurring revenue growth.\n As the commercial lead of the renewal process, you will partner closely with Customer Success Managers (CSMs) and Sales, leading strategic renewal planning, negotiations, and risk mitigation. You will bring structure, foresight, and strong commercial acumen to every renewal opportunity while ensuring long-term customer value.\n Key Responsibilities\n Renewal Ownership & Execution Own the end-to-end renewal lifecycle across assigned accounts\n Initiate and lead renewal processes 6–9 months before contract expiration\n Develop and execute strategic renewal plans to ensure timely and successful outcomes\n Lead commercial negotiations, including pricing, contract terms, and multi-year agreements\n Strategic Renewal Planning\n Build tailored renewal strategies based on account health, usage trends, and commercial history\n Drive multi-year renewal conversations to improve retention and revenue predictability\n Identify pricing optimization opportunities aligned with customer value\n Risk Management Proactively identify churn and downsell risks and lead mitigation strategies\n Partner with CSMs to execute structured save plans\n Engage in executive-level conversations for at-risk renewals\n Reconfigurations & Revenue Optimization\n Lead contract reconfigurations, migrations, and pricing transitions\n Execute revenue recapture initiatives where applicable\n Support complex renewals with customized commercial strategies\n Expansion Support Identify and close small, transactional upsell opportunities during the renewal cycle\n Collaborate with Sales on larger expansion opportunities while maintaining renewal ownership\n Cross-Functional Collaboration Partner with Customer Success to align on account strategy and customer health\n Collaborate with Finance, Legal, and Operations to structure compliant agreements\n Maintain accurate forecasting and renewal pipeline visibility in CRM systems\n Required Skills & Qualifications Proven experience in SaaS renewals, account management, commercial roles, or procurement within a subscription-based business\n Strong negotiation and commercial skills, with experience managing pricing, contracts, and multi-year agreements\n Proven ability to manage complex renewals involving multiple stakeholders and mitigate churn or downsell risks\n Data-driven mindset with strong forecasting discipline and experience using CRM/CPQ tools (e.g., Salesforce, DealHub)\n Experience working in international environments with cross-functional collaboration\n Excellent stakeholder management skills with the ability to engage and influence at all levels, including executives\n Professional fluency in English and German or French (additional European languages are a plus)\n Our commitment to Diversity and Inclusion\nJoin a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!\n  Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.\n Your personal data will be stored for as long as it is necessary to process the job applications that you submitted and for the provision of the service that you requested. Your personal data may also be processed for the fulfillment of the obligations provided for by law. Your data will in any case be deleted without unjustified delay once the aforementioned legal obligations have been fulfilled. Your personal data are collected and used by Board International SA and/or its subsidiaries that are located in the EU or outside on the basis of the appropriate safeguards provided by the European Regulation 2016/679. At any time you may request to access, to correct and/or delete your personal data used by Board International SA or by its subsidiaries for recruiting purposes.\n For further question, please refer to our Privacy Policy at https://www.board.com/en/privacy-policy",
    "jsonld_jobposting": {
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      "datePosted": "2026-05-01",
      "description": "<span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.</span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.</span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!</span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">We are seeking a commercially driven <strong>Renewal Manager</strong> to own and execute the renewal lifecycle for a portfolio of medium-to-high complexity customer accounts. This role is critical in driving Net Revenue Retention (NRR), reducing churn risk, and ensuring predictable recurring revenue growth.</span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">As the commercial lead of the renewal process, you will partner closely with Customer Success Managers (CSMs) and Sales, leading strategic renewal planning, negotiations, and risk mitigation. You will bring structure, foresight, and strong commercial acumen to every renewal opportunity while ensuring long-term customer value.</span></span><br><br><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Key Responsibilities</span></span></strong><br><br><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Renewal Ownership & Execution</span></span></strong><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Own the end-to-end renewal lifecycle across assigned accounts</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Initiate and lead renewal processes 6–9 months before contract expiration</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Develop and execute strategic renewal plans to ensure timely and successful outcomes</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Lead commercial negotiations, including pricing, contract terms, and multi-year agreements</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Strategic Renewal Planning</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Build tailored renewal strategies based on account health, usage trends, and commercial history</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Drive multi-year renewal conversations to improve retention and revenue predictability</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Identify pricing optimization opportunities aligned with customer value</span></span></li></ul><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Risk Management</span></span></strong><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Proactively identify churn and downsell risks and lead mitigation strategies</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Partner with CSMs to execute structured save plans</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Engage in executive-level conversations for at-risk renewals</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Reconfigurations & Revenue Optimization</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Lead contract reconfigurations, migrations, and pricing transitions</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Execute revenue recapture initiatives where applicable</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Support complex renewals with customized commercial strategies</span></span></li></ul><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Expansion Support</span></span></strong><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Identify and close small, transactional upsell opportunities during the renewal cycle</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Collaborate with Sales on larger expansion opportunities while maintaining renewal ownership</span></span></li></ul><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Cross-Functional Collaboration</span></span></strong><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Partner with Customer Success to align on account strategy and customer health</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Collaborate with Finance, Legal, and Operations to structure compliant agreements</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain accurate forecasting and renewal pipeline visibility in CRM systems</span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Required Skills & Qualifications</strong></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Proven experience in SaaS renewals, account management, commercial roles, or procurement within a subscription-based business</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Strong negotiation and commercial skills, with experience managing pricing, contracts, and multi-year agreements</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Proven ability to manage complex renewals involving multiple stakeholders and mitigate churn or downsell risks</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Data-driven mindset with strong forecasting discipline and experience using CRM/CPQ tools (e.g., Salesforce, DealHub)</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Experience working in international environments with cross-functional collaboration</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Excellent stakeholder management skills with the ability to engage and influence at all levels, including executives</span></span></li><li><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Professional fluency in English and German or French (additional European languages are a plus)</span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><strong>Our commitment to Diversity and Inclusion  </strong><br>Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day! </span></span><br> <p><span style=\\\"font-size:13px\\\"><strong>Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.</strong></span></p>\n\n<p><span style=\\\"font-size:14px\\\"><em>Your personal data will be stored for as long as it is necessary to process the job applications that you submitted and for the provision of the service that you requested. Your personal data may also be processed for the fulfillment of the obligations provided for by law. Your data will in any case be deleted without unjustified delay once the aforementioned legal obligations have been fulfilled. Your personal data are collected and used by Board International SA and/or its subsidiaries that are located in the EU or outside on the basis of the appropriate safeguards provided by the European Regulation 2016/679. At any time you may request to access, to correct and/or delete your personal data used by Board International SA or by its subsidiaries for recruiting purposes.</em></span></p>\n\n<p><span style=\\\"font-size:14px\\\">For further question, please refer to our Privacy Policy at <a href=\\\"https://www.board.com/en/privacy-policy\\\">https://www.board.com/en/privacy-policy</a></span></p>",
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