Support Officer

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  "source_hash": "301d6490295c73b01c8a13358ea991d1910ef80832a291a21a289d97feb101da",
  "last_changed_at": "2026-05-30T06:09:00.071Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Athens, Athens, 106 82, Greece",
    "city": "Athens",
    "region": "Athens",
    "country": null,
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:08:22.797Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Athens, Athens, 106 82, Greece",
      "city": "Athens",
      "region": "Athens",
      "country": null,
      "is_remote": true,
      "confidence": 0.8
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    "countries": []
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  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "93",
    "isRemote": null,
    "location": {
      "city": "Athens",
      "state": "Athens"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18642",
    "locationType": "2",
    "jobOpeningName": "Support Officer",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Athens",
      "state": "Athens",
      "postalCode": "106 82",
      "addressCountry": "Greece"
    },
    "datePosted": "2026-04-06",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
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    "description": "<p><span style=\"font-size: 10pt; font-weight: bold\">Who we are</span></p>\n<p><span style=\"font-size: 10pt\">Teroxx is a digital assets boutique, specializing in digital assets management and blockchain-based solutions. We focus on offering tailored, secure, and transparent services to both private and corporate clients in the cryptocurrency sector. Our mission is to bridge traditional finance with the new digital economy, always with an emphasis on professionalism, innovation, and trust.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">About the Role</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We are looking for an experienced and highly motivated Support Officer to join our team based in our </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Athens</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">, Greece office. </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\"><br>As a<span> </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Support Officer</span>, you will serve as the first point of contact for our users, providing assistance with inquiries, technical issues, and general<span> </span></span>support related to our digital assets platform. You will play a key role in ensuring a positive user experience while maintaining the highest standards of accuracy and professionalism.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br>Key Responsibilities:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Undertake customer profile checks and handle management tasks.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Monitor support systems and escalate issues as needed.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Support internal teams with operational or system-related queries.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain and update internal records and databases.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Oversee and manage support emails, live chats and manual order processes.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Collaborate with the Head of Support and operations teams for system improvements.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Skills &amp; Qualifications:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong attention to detail and organizational skills.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Proficiency in office software and backend tools (e.g., CRM systems).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Good communication and problem-solving skills.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ability to work independently and handle sensitive information.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Requirements:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Backend/Backoffice experience in the financial services is a must</span></li>\n<li><span style=\"font-size: 10pt\">Interest or basic knowledge of crypto assets is a plus, but not required</span></li>\n<li><span style=\"font-size: 10pt\">Familiarity with ticketing and support systems</span></li>\n<li><span style=\"font-size: 10pt\">Native-level fluency in German (C2) and business-level English</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><br>Schedule:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">This position operates within a <span style=\"font-weight: bold\">24-hour shift</span> environment. Employees will be required to work in rotating shifts, including day, and night shifts</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">. The working hours and shifts are subject to change based on operational needs and requirements. Flexibility and reliability are essential. </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; text-decoration: underline\">Working shifts:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">06:00-15:00<br>11:00-20:00<br>14:00-23:00<br></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">22:00-06:00 (Work from home)</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Why Join Us:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Be a part of a cutting-edge fintech/digital assets company with a clear mission and vision.</span></li>\n<li><span style=\"font-size: 10pt\">Play a crucial role in achieving a landmark regulatory milestone that will shape the future of our company.</span></li>\n<li><span style=\"font-size: 10pt\">Opportunities for professional growth and career advancement within a rapidly evolving industry.</span></li>\n<li><span style=\"font-size: 10pt\">Attractive Compensation Package – Competitive salary aligned with experience and market standards</span></li>\n<li><span style=\"font-size: 10pt\">Supportive &amp; Collaborative Culture – Work in a friendly, team-oriented environment</span></li>\n<li><span style=\"font-size: 10pt\">Modern Workplace – Enjoy state-of-the-art offices designed for comfort and productivity</span></li>\n<li><span style=\"font-size: 10pt\">Flexible Work Model and Working hours, t</span><span style=\"color: rgb(60, 64, 67); font-size: 10pt\">his position follows a<span> </span></span><span style=\"color: rgb(60, 64, 67); font-size: 10pt; font-weight: bold\">rotational shift pattern</span><span style=\"color: rgb(60, 64, 67); font-size: 10pt\">.</span><span style=\"color: rgb(60, 64, 67); font-size: 10pt\"> The role operates under a hybrid model, combining remote and on-site work.</span></li>\n<li><span style=\"font-size: 10pt\">Strong Team Ethos – Be part of a motivated team that values cooperation and shared success<br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(33, 33, 33); font-family: Arial, sans-serif; font-size: 10pt\">Teroxx’s standard policy to undertake various background screening checks on all applicants to whom a conditional job offer is made. Teroxx will only ask applicants to disclose further information and/or documentation when a conditional job offer is made. </span></p>\n<p><span style=\"color: rgb(33, 33, 33); font-family: Arial, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"color: rgb(33, 33, 33); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Disclaimer:<span> </span></span><span style=\"color: rgb(33, 33, 33); font-family: Arial, sans-serif; font-size: 10pt\">All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our<span> </span></span><span style=\"color: rgb(33, 33, 33); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Personal Data Privacy Policy</span><span style=\"color: rgb(33, 33, 33); font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>at<span> </span></span><a href=\"https://teroxx.com/legal/privacy-policy\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">https://teroxx.com/legal/privacy-policy</span></a><span style=\"color: rgb(33, 33, 33); font-family: Arial, sans-serif; font-size: 10pt\">  for details on how we handle personal information relating to job applicants.</span></p>",
    "compensation": null,
    "departmentId": "18642",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Support Officer",
    "departmentLabel": "Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://teroxx.bamboohr.com/careers/93",
    "employmentStatusLabel": "Full-Time"
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}