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Program Manager

D5720699 Cfd6 4a35 8c0a 06233462c420 19000101 000001 · Edison, NJ, US, Edison, NJ · Deleted · $80,000–$90,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyD5720699 Cfd6 4a35 8c0a 06233462c420 19000101 000001
TitleProgram Manager
Normalized title-
Department / team-
LocationEdison, NJ, United States
Work model-
Employment typeFull Time
Salary$80,000–$90,000 / year
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-10 / 2026-05-31
Changed / last seen2026-06-02 / 2026-05-31

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Edison.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyD5720699 Cfd6 4a35 8c0a 06233462c420 19000101 000001
Sourcec5e7fdf1-e22d-449b-b3fc-824374f6270c
ATS providerADP Workforce Now Recruiting

Description

Who We Are: Founded in 1971 in Chelmsford, MA and now headquartered in Southern California, NAVCO has been committed to innovation and world-class service from day one. Built on our core values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility, NAVCO has grown into one of the largest security integrators in the country. As an employee-owned company, our security experts are personally invested in creating safer and more financially secure environments for our customers, colleagues, and communities. Position Summary: The Program Manager is responsible for creating, developing, and maintaining customer-specific programs and initiatives for key NAVCO accounts. This role serves as the primary point of contact and customer advocate, guiding cross-functional teams across multiple locations to ensure consistent service delivery and successful program execution. The Program Manager oversees both installation and service strategies, aligning internal teams, subcontractors, and partners to exceed customer expectations through cost-effective, scalable solutions. This role plays a critical part in driving customer satisfaction, operational excellence, and long-term account growth. Key Responsibilities: Customer & Program Management • Serve as the primary point of contact for all operational and service-related initiatives for assigned accounts. • Build strong relationships with key stakeholders and navigate customer organizations effectively. • Develop and implement customer-specific programs aligned with goals, expectations, and service standards. • Act as a customer advocate, ensuring alignment between NAVCO teams, subcontractors, and partners. • Ensure consistent delivery of NAVCO services across all customer locations. Operations & Execution • Manage and coordinate all operational aspects of strategic customer engagements. • Deploy standardized processes, tools, and best practices to drive efficiency and consistency. • Utilize technology (e.g., Microsoft Excel, OneDrive, Microsoft Forms) to track and manage program activities. • Understand customer requirements, local regulations, and industry best practices. • Identify scope gaps and opportunities for account expansion in partnership with Account Managers. Performance & Reporting • Track, analyze, and report on Key Performance Indicators (KPIs) for assigned accounts. • Maintain accurate and up-to-date account documentation for internal and external use. • Lead Quarterly Business Reviews (QBRs) with customers and internal stakeholders. • Provide regular updates to executive sponsors, including escalations and risk mitigation strategies. Strategy & Continuous Improvement • Engage industry partners to stay informed on emerging technologies and trends. • Support continuous improvement initiatives to enhance service delivery and program outcomes. • Balance strategic planning with hands-on execution to drive measurable results. Team Collaboration & Leadership • Guide and mentor cross-functional teams without direct supervisory responsibility. • Foster collaboration across Operations, Service, Sales, and external partners. • Promote accountability, alignment, and high-performance standards across all teams involved. Education & Experience: • 5+ years of experience in a customer-facing operations role such as Program or Project Management. • Experience managing complex, multi-location accounts or enterprise-level customers. • Bachelor’s degree preferred or equivalent experience. • Program Management Professional (PgMP) certification is a plus • Strong organizational and time-management skills with the ability to manage multiple priorities. • Excellent communication and presentation skills, including customer-facing interactions. • Strong analytical and problem-solving abilities. • High level of adaptability in a fast-paced, evolving environment. • Proven ability to build and maintain strong relationships with internal and external stakeholders. • Financial acumen, including understanding margins, contracts, and cost management. • Strategic thinker with the ability to execute tactically. Company Benefits & Perks: • 401(k) Retirement Plan • HSA / PPO health plans, dental, vision, and supplemental life insurance • Annual Profit-Sharing Bonus • Vacation based on years of service • Recognition and Rewards Program • Sick / Mental Health Days (5 paid days annually) • Social Responsibility Day (1 paid volunteer day annually) • 9 Paid Holidays + 1 Personal Floating Holiday • Magellan Employee Assistance Program • ESOP – Employee Stock Ownership Program AAP / EEO Statement NAVCO provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. NAVCO complies with all applicable federal, state, and local nondiscrimination laws. Harassment or discrimination of any kind is strictly prohibited.

Full job record

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Source IDc5e7fdf1-e22d-449b-b3fc-824374f6270c
Board IDc5e7fdf1-e22d-449b-b3fc-824374f6270c
Provideradp_workforcenow
Provider Job Key949911
TitleProgram Manager
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Statusdeleted
Activeno
Location TextEdison, NJ, US, Edison, NJ
Department—
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Employment Typefull_time
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CountryUnited States
RegionNJ
CityEdison
Salary Raw80000.00 To 90000.00 (USD) Annually
Salary Min80,000
Salary Max90,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d5720699-cfd6-4a35-8c0a-06233462c420&ccId=19000101_000001&lang=en_US&type=JS&jobId=949911&jwId=9203628949584_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d5720699-cfd6-4a35-8c0a-06233462c420&ccId=19000101_000001&lang=en_US&type=JS&jobId=949911&jwId=9203628949584_1
First Seen At2026-05-31 18:51:53Z
Last Seen At2026-05-31 18:51:53Z
Last Checked At2026-06-02 08:28:59Z
Last Changed At2026-06-02 08:28:59Z
Inactive At2026-06-02 08:28:59Z
Source Posted At2026-04-10 16:03:00Z
Source Updated At—
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    "requisitionDescription": "<div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><span style=\"font-size:13px;line-height:115%;\">Who We Are:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:13px;line-height:115%;\">Founded in 1971 in Chelmsford, MA and now headquartered in Southern California, NAVCO has been committed to innovation and world-class service from day one. Built on our core values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility, NAVCO has grown into one of the largest security integrators in the country. 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This role serves as the primary point of contact and customer advocate, guiding cross-functional teams across multiple locations to ensure consistent service delivery and successful program execution.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:13px;line-height:115%;\">The Program Manager oversees both installation and service strategies, aligning internal teams, subcontractors, and partners to exceed customer expectations through cost-effective, scalable solutions. This role plays a critical part in driving customer satisfaction, operational excellence, and long-term account growth.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:13px;line-height:115%;\">Key Responsibilities:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>&nbsp;</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:13px;line-height:115%;\">Customer &amp; Program Management</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:13px;line-height:115%;\">&bull; Serve as the primary point of contact for all operational and service-related initiatives for assigned accounts.<br>&nbsp;&bull; Build strong relationships with key stakeholders and navigate customer organizations effectively.<br>&nbsp;&bull; Develop and implement customer-specific programs aligned with goals, expectations, and service standards.<br>&nbsp;&bull; Act as a customer advocate, ensuring alignment between NAVCO teams, subcontractors, and partners.<br>&nbsp;&bull; Ensure consistent delivery of NAVCO services across all customer locations.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:13px;line-height:115%;\">Operations &amp; Execution</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:13px;line-height:115%;\">&bull; Manage and coordinate all operational aspects of strategic customer engagements.<br>&nbsp;&bull; Deploy standardized processes, tools, and best practices to drive efficiency and consistency.<br>&nbsp;&bull; Utilize technology (e.g., Microsoft Excel, OneDrive, Microsoft Forms) to track and manage program activities.<br>&nbsp;&bull; Understand customer requirements, local regulations, and industry best practices.<br>&nbsp;&bull; Identify scope gaps and opportunities for account expansion in partnership with Account Managers.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:13px;line-height:115%;\">Performance &amp; Reporting</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:13px;line-height:115%;\">&bull; Track, analyze, and report on Key Performance Indicators (KPIs) for assigned accounts.<br>&nbsp;&bull; Maintain accurate and up-to-date account documentation for internal and external use.<br>&nbsp;&bull; Lead Quarterly Business Reviews (QBRs) with customers and internal stakeholders.<br>&nbsp;&bull; Provide regular updates to executive sponsors, including escalations and risk mitigation strategies.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:13px;line-height:115%;\">Strategy &amp; Continuous Improvement</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:13px;line-height:115%;\">&bull; Engage industry partners to stay informed on emerging technologies and trends.<br>&nbsp;&bull; Support continuous improvement initiatives to enhance service delivery and program outcomes.<br>&nbsp;&bull; Balance strategic planning with hands-on execution to drive measurable results.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:13px;line-height:115%;\">Team Collaboration &amp; Leadership</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:13px;line-height:115%;\">&bull; Guide and mentor cross-functional teams without direct supervisory responsibility.<br>&nbsp;&bull; Foster collaboration across Operations, Service, Sales, and external partners.<br>&nbsp;&bull; Promote accountability, alignment, and high-performance standards across all teams involved.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:13px;line-height:115%;\">Education &amp; Experience:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:13px;line-height:115%;\">&bull; 5+ years of experience in a customer-facing operations role such as Program or Project Management.<br>&nbsp;&bull; Experience managing complex, multi-location accounts or enterprise-level customers.<br>&nbsp;&bull; Bachelor&rsquo;s degree preferred or equivalent experience.<br>&nbsp;&bull; Program Management Professional (PgMP) certification is a plus</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:13px;line-height:115%;\">&bull; Strong organizational and time-management skills with the ability to manage multiple priorities.<br>&nbsp;&bull; Excellent communication and presentation skills, including customer-facing interactions.<br>&nbsp;&bull; Strong analytical and problem-solving abilities.<br>&nbsp;&bull; High level of adaptability in a fast-paced, evolving environment.<br>&nbsp;&bull; Proven ability to build and maintain strong relationships with internal and external stakeholders.<br>&nbsp;&bull; Financial acumen, including understanding margins, contracts, and cost management.<br>&nbsp;&bull; Strategic thinker with the ability to execute tactically.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style=\"font-size:13px;line-height:115%;\">Company Benefits &amp; Perks:</span></strong><span style=\"font-size:13px;line-height:115%;\"><br>&nbsp;&bull; 401(k) Retirement Plan<br>&nbsp;&bull; HSA / PPO health plans, dental, vision, and supplemental life insurance<br>&nbsp;&bull; Annual Profit-Sharing Bonus<br>&nbsp;&bull; Vacation based on years of service<br>&nbsp;&bull; Recognition and Rewards Program<br>&nbsp;&bull; Sick / Mental Health Days (5 paid days annually)<br>&nbsp;&bull; Social Responsibility Day (1 paid volunteer day annually)<br>&nbsp;&bull; 9 Paid Holidays + 1 Personal Floating Holiday<br>&nbsp;&bull; Magellan Employee Assistance Program</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size:13px;line-height:115%;\">&bull; ESOP &ndash; Employee Stock Ownership Program</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><u><span style=\"font-size:13px;line-height:115%;\">AAP / EEO Statement</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><em><span style=\"font-size:13px;line-height:115%;\">NAVCO provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. NAVCO complies with all applicable federal, state, and local nondiscrimination laws. Harassment or discrimination of any kind is strictly prohibited.</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p></div>\n",
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