Lead Analyst, Talent Digital Enablement

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    "title": "Lead Analyst, Talent Digital Enablement",
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    "datePosted": "2026-05-06T20:53:00+0000",
    "description": "<strong class=\"jdheading\">How We Work At Chick-fil-A</strong><br><br>Chick-fil-A,  Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills,  fostering inclusive teamwork,  and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly,  we ask Staff to seek wisdom,  expect the best,  accept responsibility,  respond with courage,  and think others first. <br><br> Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually,  strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. <br><div></div><strong class=\"jdheading\">Overview</strong><br><br><p><span style=\"font-size: 10pt;\">The Lead Analyst, Talent Digital Enablement, serves as a technical expert, project leader, and owner for Product Support Strategy within the People department. This role is responsible for supporting the evolution of our digital talent landscape, specifically focusing on Careers, Performance, Development, Succession, & Talent Acquisition. By leading technical projects and focusing on continual improvement, this individual ensures our systems—including Workday, iCIMS, and emerging AI technologies—are optimized to support Chick-fil-A’s staff and talent strategies.   </span></p><p> </p><p><span style=\"font-size: 10pt;\">Functional Specific Duties:</span></p><ul><li><span style=\"font-size: 10pt;\">Manage and collaborate with a 3rd party vendor to meet deliverables  </span></li><li><span style=\"font-size: 10pt;\">Organize and track cross-team requests; align priorities with the Product Lead and provide status updates to key stakeholders & partners     </span></li></ul> <br><strong class=\"jdheading\">Responsibilities</strong><br><br><ul><li><span style=\"font-size: 10pt;\">Lead Technical Projects: Lead digital projects, including the testing and training strategy.</span></li><li><span style=\"font-size: 10pt;\">Product Partnership: Partner with Product Leads to provide technical consultation and testing support for multiple systems.</span></li><li><span style=\"font-size: 10pt;\">Continual Improvement: Responsible for finding opportunities and building processes/structure to automate or simplify work.</span></li><li><span style=\"font-size: 10pt;\">Project Execution: Consult to the business to define and capture requirements, translating them into technology options and system design</span></li><li><span style=\"font-size: 10pt;\">Product Support & Operations Strategy: Understand the business team’s needs and build a strategy to enable a scalable support model for systems and operational processes  </span></li><li><span style=\"font-size: 10pt;\">Vendor Selection and Management: Participate in evaluating and testing new technology or services for the overall product portfolio. Manage vendors to ensure quality work.     </span></li><li><span style=\"font-size: 10pt;\">Process Optimization: Collaborate with peers and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution</span></li><li><span style=\"font-size: 10pt;\">Technical Support: Point person for day-to-day error handling and system questions from stakeholders</span></li></ul> <br><strong class=\"jdheading\">Required Qualifications (Knowledge, Skills, & Abilities)</strong><br><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva, sans-serif;\">Consulting Skills</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva, sans-serif;\">Analytical Mindset</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva, sans-serif;\">Effective prioritization skills for projects and operations tasks</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva, sans-serif;\">Ability to build strong relationships with technical and business partners</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva, sans-serif;\">Proactively identify issues and recommend solutions/strategies to resolve issues</span></li></ul> <br><strong class=\"jdheading\">Preferred Qualifications (Knowledge, Skills, & Abilities)</strong><br><br><ul><li><span style=\"font-size: 10pt;\">Workday Implementation Experience</span></li><li><span style=\"font-size: 10pt;\">iCIMS Implementation Experience</span></li><li><span style=\"font-size: 10pt;\">AI Implementation Experience</span></li></ul> <br><strong class=\"jdheading2\">Required Years of Experience</strong><br><br>3 <br><div></div><strong class=\"jdheading2\">Preferred Years of Experience</strong><br><br>4 <br><div></div><strong class=\"jdheading2\">Travel Requirements</strong><br><br>10% <br><div></div><strong class=\"jdheading2\">Required Level of Education</strong><br><br>Bachelor's Degree <br><div></div><strong class=\"jdheading2\">Preferred Level of Education</strong><br><br>Bachelor's Degree <br><div></div><strong class=\"jdheading2\">Preferred Major/Concentration</strong><br><br>HR, Business, Management Information Systems, Engineering <br><div></div><strong class=\"jdheading2\">Relocation Assistance Provided</strong><br><br>No<br><br><ul><li><span style=\"font-size: 10pt;\">Lead Technical Projects: Lead digital projects, including the testing and training strategy.</span></li><li><span style=\"font-size: 10pt;\">Product Partnership: Partner with Product Leads to provide technical consultation and testing support for multiple systems.</span></li><li><span style=\"font-size: 10pt;\">Continual Improvement: Responsible for finding opportunities and building processes/structure to automate or simplify work.</span></li><li><span style=\"font-size: 10pt;\">Project Execution: Consult to the business to define and capture requirements, translating them into technology options and system design</span></li><li><span style=\"font-size: 10pt;\">Product Support & Operations Strategy: Understand the business team&rsquo;s needs and build a strategy to enable a scalable support model for systems and operational processes  </span></li><li><span style=\"font-size: 10pt;\">Vendor Selection and Management: Participate in evaluating and testing new technology or services for the overall product portfolio. Manage vendors to ensure quality work.     </span></li><li><span style=\"font-size: 10pt;\">Process Optimization: Collaborate with peers and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution</span></li><li><span style=\"font-size: 10pt;\">Technical Support: Point person for day-to-day error handling and system questions from stakeholders</span></li></ul><br><br><ul><li><span style=\"font-size: 10pt; font-family: verdana, geneva, sans-serif;\">Consulting Skills</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva, sans-serif;\">Analytical Mindset</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva, sans-serif;\">Effective prioritization skills for projects and operations tasks</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva, sans-serif;\">Ability to build strong relationships with technical and business partners</span></li><li><span style=\"font-size: 10pt; font-family: verdana, geneva, sans-serif;\">Proactively identify issues and recommend solutions/strategies to resolve issues</span></li></ul>",
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