Season 26/27 - Front Desk Duty Manager

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  "last_changed_at": "2026-06-02T10:43:04.878Z",
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  "location": {
    "raw": "Abuta-gun, Hokkaido, 044-0080, Japan",
    "city": "Abuta-gun",
    "region": "Hokkaido",
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    "confidence": 0.8
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:27:11.296Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Abuta-gun, Hokkaido, 044-0080, Japan",
      "city": "Abuta-gun",
      "region": "Hokkaido",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
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    "id": "140",
    "isRemote": null,
    "location": {
      "city": "Abuta-gun",
      "state": "Hokkaido"
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    "departmentId": "18602",
    "locationType": "0",
    "jobOpeningName": "Season 26/27 - Front Desk Duty Manager",
    "departmentLabel": "Hotel Operations",
    "employmentStatusLabel": "Seasonal"
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  "detail_job_opening": {
    "location": {
      "city": "Abuta-gun",
      "state": "Hokkaido",
      "postalCode": "044-0080",
      "addressCountry": "Japan"
    },
    "datePosted": "2026-05-21",
    "atsLocation": {
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\"><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Job Title</span>: <span style=\"font-weight: bold\">Front Desk Duty Manager</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">JOB DESCRIPTION</span></p>\n<p>This position plays a central role within the Front Office, providing high-quality guest service and ensuring smooth daily operations.</p>\n<p><span><br></span>The role involves overseeing front desk functions, leading the team, and coordinating with other departments to enhance guest satisfaction and overall service quality.</p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">JOB OVERVIEW/RESPONSIBILITIES</span><br></p>\n<p><span style=\"font-weight: bold\">Guest Service &amp; Front Office Operations</span></p>\n<ul>\n<li>Manage all front desk operations including check-in, check-out, and VIP guest services</li>\n<li>Handle guest inquiries, requests, and complaints in a professional and efficient manner</li>\n<li>Coordinate room assignments, upgrades, and special requests</li>\n<li>Maintain a clean, welcoming, and pleasant lobby and front office environment</li>\n</ul>\n<p><span style=\"font-weight: bold\">Team Leadership &amp; Training</span></p>\n<ul>\n<li>Lead and support front office team members to ensure effective performance</li>\n<li>Provide ongoing coaching and training to maintain service standards</li>\n<li>Manage work schedules and ensure smooth shift handovers</li>\n</ul>\n<p><span style=\"font-weight: bold\">Reservations &amp; Revenue Support</span></p>\n<ul>\n<li>Monitor room availability, rates, and reservations to support occupancy levels</li>\n<li>Work closely with reservations and other departments</li>\n</ul>\n<p><span style=\"font-weight: bold\">Cross-Department Collaboration &amp; Process Improvement</span></p>\n<ul>\n<li>Coordinate effectively with Housekeeping, F&amp;B, and other departments</li>\n<li>Identify and support improvements to operational processes</li>\n</ul>\n<p><span style=\"font-weight: bold\">Safety, Security &amp; Financial Support</span></p>\n<ul>\n<li>Ensure compliance with hotel safety and security procedures</li>\n<li>Assist with financial tasks including cash handling and reporting</li>\n</ul>\n<ul></ul>\n<p><br></p>\n<p>Training and support will be provided to help you succeed in the role.</p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">REQUIREMENTS</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">【Must】</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Experience</span>\n<ul>\n<li>Proven experience leading and managing a high-performing team</li>\n<li>Demonstrated ability to motivate and inspire team members<br></li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Education and Qualification</span>\n<ul>\n<li>Valid working visa in Japan</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Skills</span>\n<ul>\n<li>Strong time management and prioritization skills</li>\n<li>Excellent problem-solving abilities to ensure smooth operations</li>\n<li>Excellent interpersonal and communication skills</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Language Skills</span>\n<ul>\n<li>Business level or above in English</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Competencies</span>\n<ul>\n<li>Ability to remain calm and composed under pressure</li>\n<li>Flexibility to turn challenges into seamless guest experiences</li>\n<li>Natural leadership with strong decision-making skills</li>\n<li>Friendly, polite, and professional attitude toward guests and colleagues</li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">【Preferred】</span><br></p>\n<ul>\n<li><span style=\"font-weight: bold\">Experience</span>\n<ul>\n<li>Prior experience in the hotel or resort industry<br></li>\n<li>Experience working in winter resorts or tourism operations</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Education and Qualification</span><br>\n<ul>\n<li>Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)<br></li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Skills</span>\n<ul>\n<li>Experience in improving operational efficiency and workflows</li>\n<li>Experience using hotel reservation or property management systems (PMS)</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Language Skills</span>\n<ul>\n<li>Conversational level or above in Japanese</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Competencies</span>\n<ul>\n<li>Passion for winter tourism, resort operations, and seasonal activities</li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Employment Terms and Condition</span></p>\n<p><span style=\"font-weight: bold\">Contract Period &amp; Renewal</span></p>\n<ul>\n<li>Contract Period: 11/3/2026 - 3/31/2027</li>\n<li>Contract renewal: Applicable</li>\n<li>Reason of Renewal: \n<ul>\n<li>Employee’s work performance and attitude.</li>\n<li>Company’s business demands.</li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Duty, Work Location &amp; Scope of Changes</span></span></p>\n<ul>\n<li>Duty: may be changed as determined by the company</li>\n<li>Initial Work Location: one of the company’s properties in Niseko Area or Rusutsu, Hokkaido</li>\n<li>Scope of changes: company properties in Niseko Area, Rusutsu or Furano.\n<ul>\n<li>Training may be conducted at other location.</li>\n<li>Employees may be required to work at different properties based on operational needs.<br></li>\n<li>The initial assignment will be determined by the company.</li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-weight: bold\">Commuting &amp; Workplace policy</span></p>\n<ul>\n<li>Private Vehicle Commuting: Not permitted</li>\n<li>Measures to prevent passive smoking: indoor smoking prohibited</li>\n</ul>\n<p><span style=\"font-weight: bold\">Working hours, Days off &amp; Overtime</span></p>\n<ul>\n<li>Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00</li>\n<li>Days off: two days off per week (based on shift schedule)</li>\n<li>Overtime: Yes</li>\n<li>Monthly Average Overtime Hours: 10 hours per month</li>\n<li>36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Salary Package / Benefit</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Salary: <span>2,000</span> yen / per hour ~</span></li>\n<li>Subsidized Ski Pass on your location or Recreational Allowance<br></li>\n<li>Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.</li>\n<li>Staff Accommodation Available</li>\n<li>Company Events</li>\n</ul>",
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    "jobOpeningName": "Season 26/27 - Front Desk Duty Manager",
    "departmentLabel": "Hotel Operations",
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    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://nisade.bamboohr.com/careers/140",
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