Call Center Customer Service Representative

{
  "content_hash": "03a68cdcf5b309725bc52777f364fee954a1826b34f454e1c26206436f899c8c",
  "source_hash": "a809a6c23e14f976c6285b7a53418f7a4d29d3496eec0dfab7608994abc841ba",
  "last_changed_at": "2026-06-12T10:26:32.057Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Dallas, Texas, 75235, United States",
    "city": "Dallas",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-19T10:04:35.343Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Dallas, Texas, 75235, United States",
      "city": "Dallas",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "394",
    "isRemote": null,
    "location": {
      "city": "Dallas",
      "state": "Texas"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18793",
    "locationType": "0",
    "jobOpeningName": "Call Center Customer Service Representative",
    "departmentLabel": "CSR",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Dallas",
      "state": "Texas",
      "postalCode": "75235",
      "addressCountry": "United States"
    },
    "datePosted": "2026-06-11",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif\">Child and Family Guidance Center is hiring a <span style=\"font-weight: bold\">Call Center Customer Service Representative</span> position for our North Texas clinics in Dallas, Texas.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Job Summary:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">The primary responsibility of the Call Center Representative is to provide support to adults, children and families with mental health needs via telephonic services. The position provides support to individuals in verification of insurance, scheduling and rescheduling appointments with the organization’s provider and/or making appropriate community referrals. This professional ensures delivery of quality and costs effective services. This role ensures that all services provided align with clinical standards, regulatory requirements, and the organization's mission to support children, families and adults in mental health crises or seeking behavioral health services.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Duties &amp; Responsibilities</span>:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Answering large amounts of inbound and outbound calls in a timely manner</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Follow communication scripts to managing different topics</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Identify and resolve customer needs telephonically</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Schedule and reschedule patient appointments using scheduling system</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Collect and clarify customer contact &amp; insurance information and update system with customer information</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Utilize a team approach to resolving customer issues</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Research every issue and provide resolution to customer inquiries using EHR and software</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Build rapport with customers and stakeholders by going above and beyond in resolving their issues</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Meet personal and departmental quantitative and qualitative performance measures</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Participate in department projects and training</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Maintain accurate and timely documentation in compliance with HIPAA and organizational standards.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Participate in quality improvement initiatives related to transitions of care</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Advocate for patient needs and ensure culturally competent care.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Responsible for other duties as assigned.</span></li>\n<li>\n</li></ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Required Skills &amp; Abilities:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Strong phone, verbal, written and organizational skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Customer focus and strong active listening skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ability to multi-task and manage time effectively</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Proficient with using computers and basic office-based software</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Able to follow written and verbal instructions</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Excellent phone and customer service etiquette</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ability to ensure quality services to internal and external clients</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ability to be timely, dependable and reliable</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Possesses computer skills with proficiency in data entry and keyboarding skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Able to work in a high-volume and fast paced setting</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Self-motivated, detail-oriented individual with a team player</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Perform job responsibilities without violating ethical, state or federal codes and requirements.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Education &amp; Experience:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Bilingual (Spanish)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">High School Diploma Required</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Previous healthcare or medical office experience is preferred</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Must have a working knowledge of Microsoft Outlook, Excel, Word and document in an EHR</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ability to relate to clients, employees, and the general public in a professional manner.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Benefits: </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Comprehensive benefits offered: Medical, Dental, Vision, Basic Life, Short term disability, Long term disability, Voluntary life, Accidental death &amp; dismemberment, Voluntary Accident, Critical Illness, Legal &amp; 401K </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Paid time off (vacation and sick time)</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\"><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\"><span style=\"color: rgb(51, 51, 51)\">About Us:</span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: rgb(51, 51, 51)\">A community leader since 1896, Child &amp; Family Guidance Center takes a comprehensive approach to treating individuals with complex mental and behavioral health challenges throughout seven North Texas counties - Dallas, Collin, Ellis, Hunt, Kaufman, Navarro, and Rockwall. Since our establishment, we have been committed to providing quality, compassionate care to those in need. Today, we take immense pride in providing a wide range of comprehensive mental health services tailored to meet the unique needs of every North Texan.</span><br><br><span style=\"color: rgb(51, 51, 51)\">At Child &amp; Family Guidance Center, we believe everyone deserves access to quality care, so </span>no one<span style=\"color: rgb(51, 51, 51)\"> is ever turned away-regardless of their ability to pay. From initial assessment to ongoing care, our doctors and counselors are committed to helping tens of thousands of North Texans each year recover from trauma caused by abuse, severe neglect, and poverty-empowering them to thrive in their communities.</span></span></p>\n\n",
    "compensation": "17.00",
    "departmentId": "18793",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Call Center Customer Service Representative",
    "departmentLabel": "CSR",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://childandfamilyguidancecenter.bamboohr.com/careers/394",
    "employmentStatusLabel": "Full-Time"
  }
}