Warranty Specialist

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    "description": "<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Responsible for end-to-end warranty and field service administration including but not limited to receiving and processing warranty/DNB orders, coordinating internal teams to resolve issues quickly, and driving corrective action through root-cause validation and trend reporting. This role supports customer satisfaction and continuous improvement by ensuring warranty cases are documented, investigated, communicated, and closed accurately and on time.</span></span></span></span></p>\n\n<p> </p>\n\n<p><b><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">MAJOR RESPONSIBILITIES</span></span></b></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Own warranty case management from intake to closure by logging, tracking, and following up on all warranty and field service work to ensure timely resolution and clear documentation.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Process warranty and DNB order entry accurately and efficiently, ensuring correct item details, warranty codes, and required approvals are documented in the system.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Coordinate cross-functionally to execute warranty solutions by partnering with Scheduling, Production, Shipping, and Purchasing to add work to production/shipping schedules and remove barriers to completion.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Lead internal problem-solving and corrective action workflow by applying the appropriate method (5-Why vs. CAR) to complaints, facilitating investigations, and ensuring countermeasures are assigned and completed.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Validate and audit root cause and warranty coding by reviewing root-cause determinations, auditing warranty codes monthly prior to KPI reporting, and improving coding discipline and accuracy.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Analyze data, track trends, and recommend metrics by identifying repeat issues, quantifying impact, and proposing LDM (as defined by CFX) metrics and continuous improvement opportunities based on warranty data.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Manage assigned projects within Innergy by independently planning, executing, updating stakeholders, and closing projects tied to warranty, service, or customer complaint resolution.<br />\n\t(Initially, fully handles Tailored Closet/TTC warranty support until a dedicated headcount is established.) </span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Required to follow all company Safety Rules and Procedures. (including but not limited to PPE)</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Required to maintain consistent and acceptable attendance according to the assigned schedule provided by the manager as well as the Team Member Handbook.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Meet departmental goals and defined key performance indicators (KPIs).</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Other duties as assigned.</span></span></span></span></li>\n</ul>",
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comfortable working with trends, dashboards, and KPIs.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Strong “pushy (in a professional way)” follow-through: able to drive closure, challenge gaps, and hold owners accountable.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Structured problem solving (5-Why, corrective action thinking, documentation discipline).</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">High attention to detail and accuracy (order entry, warranty codes, root cause fields).</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Customer-focused mindset with ability to de-escalate concerns and communicate clearly.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Organization, prioritization, and time management across many open cases.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Collaboration and influence without authority; “We Not Me” teamwork. </span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Possesses the ability to understand and follow instructions.</span></span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to work collaboratively and well with teammates.</span></span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p class=\"MsoNoSpacing\"><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Want to stand out? Take a quick 7–8 minute assessment after applying: <a href=\"https://go.cultureindex.com/s/MIuEY0I7ZM\" style=\"color:#467886;text-decoration:underline;\" target=\"_blank\" rel=\"noreferrer noopener\">https://portal.cultureindex.com/clients/MIuEY0I7ZM/positions/details/322355</a></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">It helps us get to know you and moves your application along faster!</span></span></span></p>",
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