LEAD GUEST SERVICE AGENT- HOTEL (SWING SHIFT)

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          "text": "<p>The Lead Guest Service Agent is responsible for providing superior service to both the internal and external customer.</p><p>The Lead Guest Service Agent:</p><ul><li>Maintains an efficient and effective Hotel Front Office work group via direction from the Assistant Front Desk Managers.&#xa0;</li><li>Provides&#xa0;training, assistance, and on-the-job work direction to the Front Desk Agents, Night Auditors, PBX Agents, Bell Attendants, Valet Attendants and Ogle Haus to ensure accurate, exceptional and courteous room registration and check-outs.</li><li>Welcomes and provides&#xa0;service to guests of the hotel.</li><li>Provides general leadership and work direction of department team members, including but not limited to:<ul><li>Organizing and assigning work.</li><li>Prioritizing workload and assignments to ensure orderly and efficient completion&#xa0;by department team members.</li><li>Directing department team members in the successful completion of assigned&#xa0;work.</li><li>Enforcement of department and company policies.</li><li>Instructing and training department team members in the successful performance of their duties.</li><li>Other leadership and work direction duties as assigned by Management.</li></ul></li></ul><p>The Lead Guest Service agent does not perform managerial tasks such as performance reviews, hiring or terminations; although they may provide input to management regarding such matters.</p>",
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          "text": "<p>Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.<br>\n<br>\nOur past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.</p>",
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