O&M Program Manager

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    "description": "<h2>Summary</h2>\n<p> </p>\n<p><strong>Ho-Chunk, Inc.</strong></p>\n<p><strong>Job Description</strong></p>\n<p><strong>Job Title: Operations and Maintenance (O&M) Program Manager</strong></p>\n<p><strong>Business Title: Dynamic Systems</strong></p>\n<p><strong>FLSA Status: Exempt</strong></p>\n<p><strong>Location: Remote</strong></p>\n<p> </p>\n<p><strong>Position Overview</strong></p>\n<p>Dynamic Systems is seeking an experienced <strong>Operations & Maintenance (O&M) Program Manager</strong> to lead and oversee facility operations, maintenance programs, and service delivery across assigned contracts or sites. This role is responsible for ensuring operational efficiency, regulatory compliance, and high-quality performance while driving continuous improvement and customer satisfaction.</p>\n<p>The ideal candidate is a proactive leader with strong technical knowledge, program management experience, and a proven ability to manage teams, budgets, and client relationships in a complex operational environment.</p>\n<p>Key Responsibilities:</p>\n<ul>\n <li>Lead the planning, execution, and oversight of all Operations & Maintenance (O&M) activities. </li>\n <li>Manage day-to-day operations to ensure facilities and systems perform efficiently, safely, and in compliance with contract requirements and applicable standards. </li>\n <li>Develop and implement preventative and predictive maintenance programs. </li>\n <li>Oversee subcontractors, vendors, and internal staff to ensure service quality and performance expectations are met. </li>\n <li>Monitor and manage program budgets, forecasts, and cost controls. </li>\n <li>Ensure compliance with OSHA regulations, safety programs, and company policies. </li>\n <li>Serve as the primary point of contact for clients, providing regular updates, performance reports, and issue resolution. </li>\n <li>Establish and track key performance indicators (KPIs) and metrics to drive continuous improvement. </li>\n <li>Conduct inspections, audits, and performance reviews to ensure adherence to contract requirements. </li>\n <li>Lead workforce planning, training, and development initiatives for O&M personnel. </li>\n <li>Support proposal development, transition efforts, and program startups as needed. </li>\n <li>Identify and implement process improvements, efficiencies, and cost-saving initiatives.</li>\n</ul>\n<ul>\n <li>Sets employee expectations, provides training and feedback, and routinely inspects the facility and employee performance and task accomplishment.</li>\n <li>Collaborates and coordinates with shift leads to ensure execution of services.</li>\n <li>Manages supply, chemical and equipment usage and training employees in the care, handling and performance with the equipment and supplies and each other.</li>\n <li>Use data to proactively seek out operational improvements to optimize the operation.</li>\n <li>Gathers and maintains required administrative tasks for daily, weekly, or monthly reporting.</li>\n <li>Looks for opportunities to increase revenue by providing additional or periodic services.</li>\n <li>Perform any additional duties as required.</li>\n</ul>\n<p>Additional Duties</p>\n<ul>\n <li>Handle any escalated issues or situations appropriately</li>\n <li>Manage uniforms, equipment, supplies, and vehicles utilized in support of the Contracts.</li>\n <li>Maintains appropriate inventories to meet customer/company requirements.</li>\n <li>Take a proactive role in communicating with the Customer and meeting their needs; meet with customers and employees regularly, listen to issues, provide expertise and solutions. Ensure complete customer satisfaction.</li>\n <li>Enforce policies as outlined in the handbooks, handouts and procedure manual.</li>\n <li>Conduct training as required for Safety, duties and responsibilities of all employees.</li>\n <li>25% travel</li>\n</ul>\n<p>Qualifications:</p>\n<ul>\n <li>Bachelor’s degree in Engineering, Facilities Management, Business Administration, or related field preferred (or equivalent experience). </li>\n <li>Minimum 5–10 years of experience in operations and maintenance management, facilities management, or similar role. </li>\n <li>Demonstrated experience managing large-scale O&M programs or government/industrial contracts. </li>\n <li>Strong knowledge of building systems (HVAC, electrical, plumbing, mechanical systems). </li>\n <li>Proven leadership and team management skills. </li>\n <li>Experience managing budgets and financial performance. </li>\n <li>Excellent communication and client relationship skills.</li>\n <li>OSHA 30 or higher preferred</li>\n <li>CHFM Certification Preferred</li>\n</ul>\n<p> </p>\n<p> </p>\n<p>Physical Requirements:</p>\n<ul>\n <li>Ability to lift and carry heavy objects (up to 50 pounds).</li>\n <li>Ability to stand, walk, bend, and reach for extended periods.</li>\n <li>Ability to work with cleaning chemicals and equipment.</li>\n <li>Ability to work in various environmental conditions (heat, cold, etc.).</li>\n</ul>\n<p><u>Our Values:</u></p>\n<p>Native American Owned & Proud | Accountable | Team Focused | Innovative | Visionary | Excellence</p>\n<p> </p>\n<p>AAP/EEO Statement</p>\n<p>Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.</p>\n<p><em>Other Duties</em></p>\n<p><em> </em></p>\n<p><em>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</em></p>",
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