Patient Enrollment Coordinator

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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Patient Enrollment Coordinator (Onsite &#8211; Montego Bay, Jamaica)</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">&#160;</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Job Title: </span>Patient Enrollment Coordinator.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Compensation: </span>$550 JMD hourly role with performance-based bonuses.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Location:</span> Jamaica &#8211; Onsite</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Work Environment</span>: On-site call center supporting U.S. operations</span></span><br><br><br><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Why Choose Us?</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">At Cos&#225;n Group, we are committed to delivering excellence in preventive care services for at-risk older adults, supporting successful aging in place. As a part of our team, you will help enhance overall health outcomes by connecting eligible patients with valuable care management services, including Chronic Care Management (CCM), Behavioral Health Integration (BHI), and Remote Physiological Monitoring (RPM).</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">&#160;</span></span><br><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">What You&#8217;ll Do:</span></span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Contact patients identified as eligible for care management services.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Provide patient education on care management support and services.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Accurately document all patient communications (verbal or written), including communications with patients and/or their caregivers.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Adhere to documentation protocols and best practices for daily workflow.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Exhibit excellent customer service skills, as demonstrated by positive feedback from customers and patients.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Develop and build trusting relationships with patients, showing a true passion for caring for them and guiding them in their health journeys.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Stay flexible and adapt quickly to new processes, software changes, and priorities with a positive attitude and a willingness to learn continuously.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Demonstrate empathetic and active listening skills, thriving both as a team member and independently in a fast-paced environment.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Inform your manager of any issues pertinent to the enrollment process and any known or perceived concerns.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Utilize multiple scripts for different clients and services, following processes and protocols.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Meet or exceed daily call expectations as directed by management.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Become proficient in using technology, including the Cosan e-consent platform.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Contribute positively as a department member by supporting all team members productively and constructively.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Perform other duties as assigned.</span></span></li></ul><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Success in This Role Means:</span></span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">A minimum average of 12 call attempts per hour.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">A minimum of 2 average enrollments per hour.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Maintaining minimum Quality Assurance (QA) metrics related to the compliant use of scripting and documentation.</span></span></li></ul><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">What We&#8217;re Looking For:</span></span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">A compassionate, patient-focused individual with strong communication skills.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Knowledge of healthcare terminology, conditions, and care principles.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Ability to navigate multiple systems efficiently while engaging with patients.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Bilingual (Spanish/English) candidates are a plus!</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Strong problem-solving, organizational, and time-management skills.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">A positive attitude with the ability to adapt quickly to new processes and priorities.</span></span></li></ul><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Required Qualifications:</span></span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Minimum of 3 CXC/CSEC subjects, including Mathematics and English, with a preference for one science-related subject.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">At least 2 years of work experience in a relevant role within a call center.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Knowledge of healthcare terms, conditions, roles, and basic care principles.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Intermediate to advanced computer skills, demonstrated by the ability to navigate multiple systems using the same monitor and quickly learn new software programs and applications, including experience with Outlook and MS Office.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Must be highly motivated and results-oriented, with strong skills in communication, organization, multi-tasking, and time management.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Effective communication, interpersonal skills, and problem-solving abilities.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Must possess strong telephone and virtual communication skills, with the ability to communicate clearly and effectively over the phone, particularly with elderly adults, in a confident and compassionate manner.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Ability to work effectively as part of a team to achieve daily goals and complete tasks, ensuring that production goals and quality metrics are consistently met within set standards.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Must pass a background check, have a positive attitude, adapt well to change, be a team player, and be willing to continuously learn new skills.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Must be available to work onsite.</span></span></li></ul><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Compensation &amp; Benefits:</span></span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Starting at $550 JMD per hour, with uncapped performance-based bonuses.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Vacation, Sick Leave, and&#160;Company-Paid Holidays.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Company-Paid Medical, Dental, Vision, Life&#160;Insurance Plans</span></span><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Transportation Allowance.</span></span></li></ul><br><span style=\"font-size:16pt;\"><span style=\"font-family:Calibri;\"><span style=\"font-weight:bold;\">Work Environment &amp; Requirements:</span></span></span><ul type=\"disc\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Monday&#8211;Friday schedule&#8212;no weekends or late nights.</span></span><ul type=\"circle\"><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Work Hours: 9:00am - 6:00pm.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Fully onsite role in Montego Bay Free Zone, St. James JA.</span></span></li></ul></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Company-provided equipment (Mini PC, monitor, headset, etc.)</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Ability to sit for long periods and make a high volume of outbound calls.</span></span></li><li style=\"vertical-align:middle;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">Strong commitment to compliance, accuracy, and patient advocacy.</span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri;\">If you're ready to be part of an innovative, patient-centered team that values your expertise and career growth, apply today!</span></span><br><br><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri;\"><span style=\"color:#000000;\"><span style=\"background:#FFFFFF;\"><span style=\"font-style:italic;\">Cos&#225;n Group is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.</span></span></span></span></span><br>&#160;",
    "description_text": "Patient Enrollment Coordinator (Onsite – Montego Bay, Jamaica)\n Job Title: Patient Enrollment Coordinator.\n Compensation: $550 JMD hourly role with performance-based bonuses.\n Location: Jamaica – Onsite\n Work Environment : On-site call center supporting U.S. operations\n Why Choose Us?\n At Cosán Group, we are committed to delivering excellence in preventive care services for at-risk older adults, supporting successful aging in place. As a part of our team, you will help enhance overall health outcomes by connecting eligible patients with valuable care management services, including Chronic Care Management (CCM), Behavioral Health Integration (BHI), and Remote Physiological Monitoring (RPM).\n What You’ll Do: Contact patients identified as eligible for care management services.\n Provide patient education on care management support and services.\n Accurately document all patient communications (verbal or written), including communications with patients and/or their caregivers.\n Adhere to documentation protocols and best practices for daily workflow.\n Exhibit excellent customer service skills, as demonstrated by positive feedback from customers and patients.\n Develop and build trusting relationships with patients, showing a true passion for caring for them and guiding them in their health journeys.\n Stay flexible and adapt quickly to new processes, software changes, and priorities with a positive attitude and a willingness to learn continuously.\n Demonstrate empathetic and active listening skills, thriving both as a team member and independently in a fast-paced environment.\n Inform your manager of any issues pertinent to the enrollment process and any known or perceived concerns.\n Utilize multiple scripts for different clients and services, following processes and protocols.\n Meet or exceed daily call expectations as directed by management.\n Become proficient in using technology, including the Cosan e-consent platform.\n Contribute positively as a department member by supporting all team members productively and constructively.\n Perform other duties as assigned.\n Success in This Role Means: A minimum average of 12 call attempts per hour.\n A minimum of 2 average enrollments per hour.\n Maintaining minimum Quality Assurance (QA) metrics related to the compliant use of scripting and documentation.\n What We’re Looking For: A compassionate, patient-focused individual with strong communication skills.\n Knowledge of healthcare terminology, conditions, and care principles.\n Ability to navigate multiple systems efficiently while engaging with patients.\n Bilingual (Spanish/English) candidates are a plus!\n Strong problem-solving, organizational, and time-management skills.\n A positive attitude with the ability to adapt quickly to new processes and priorities.\n Required Qualifications: Minimum of 3 CXC/CSEC subjects, including Mathematics and English, with a preference for one science-related subject.\n At least 2 years of work experience in a relevant role within a call center.\n Knowledge of healthcare terms, conditions, roles, and basic care principles.\n Intermediate to advanced computer skills, demonstrated by the ability to navigate multiple systems using the same monitor and quickly learn new software programs and applications, including experience with Outlook and MS Office.\n Must be highly motivated and results-oriented, with strong skills in communication, organization, multi-tasking, and time management.\n Effective communication, interpersonal skills, and problem-solving abilities.\n Must possess strong telephone and virtual communication skills, with the ability to communicate clearly and effectively over the phone, particularly with elderly adults, in a confident and compassionate manner.\n Ability to work effectively as part of a team to achieve daily goals and complete tasks, ensuring that production goals and quality metrics are consistently met within set standards.\n Must pass a background check, have a positive attitude, adapt well to change, be a team player, and be willing to continuously learn new skills.\n Must be available to work onsite.\n Compensation & Benefits: Starting at $550 JMD per hour, with uncapped performance-based bonuses.\n Vacation, Sick Leave, and Company-Paid Holidays.\n Company-Paid Medical, Dental, Vision, Life Insurance Plans .\n Transportation Allowance.\n Work Environment & Requirements: Monday–Friday schedule—no weekends or late nights. Work Hours: 9:00am - 6:00pm.\n Fully onsite role in Montego Bay Free Zone, St. James JA.\n Company-provided equipment (Mini PC, monitor, headset, etc.)\n Ability to sit for long periods and make a high volume of outbound calls.\n Strong commitment to compliance, accuracy, and patient advocacy.\n If you're ready to be part of an innovative, patient-centered team that values your expertise and career growth, apply today!\n Cosán Group is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.",
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