Resort Complex Assistant General Manager

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    "ExternalDescriptionStr": "<p>Join our dynamic team as an Assistant General Manager at Laurel Crest (298 units) and Mill Springs Lodge Resort (67 units) in the captivating Pigeon Forge, TN. Nestled just six miles from the thrilling Dollywood and ten miles from the stunning Great Smoky Mountains National Park, our property offers an ideal escape close to popular attractions. With downtown Pigeon Forge merely three miles away and Gatlinburg a short 25-minute drive, this is the perfect opportunity to be part of a vibrant community and create unforgettable guest experiences!</p><p>In your role as Assistant General Manager, you will act as a hands-on leader for all operating departments. Your primary responsibility will be to execute the duties of your position in alignment with our service culture, thereby driving the success of our company. As such, it is essential that you possess the necessary expertise and professionalism to ensure that our operations are conducted in an efficient and effective manner.</p><p><strong>Key Responsibilities</strong></p><p><strong>Financial:</strong></p><ul><li>Builds and leads Association(s) operating and retail budgets.</li><li>Develops and maintains cost &amp; labor controls</li></ul><p><strong>Quality Standards:</strong></p><ul><li>Conducts daily inspections of units, buildings, and grounds, noting deficiencies of Team Members, contractors and the physical appearance of property.</li><li>Determines most appropriate and efficient method to address and seek innovative solutions.</li><li>Monitor daily service levels in customer interactions.</li><li>Remains alert to potential problems or areas of concern, ensuring appropriate action.</li></ul><p><strong>Development of People Leaders:</strong></p><ul><li>Coaches, guides, and directs seven (7) department leaders.</li><li>Counsels direct reports on job-related matters.</li><li>Guides and advises employees to achieve established goals and objectives.</li></ul><p><strong>Team Member Engagement &amp; Community Involvement:</strong></p><ul><li>Leads engagement activities with the community and the region. Champion of the Grand Impact Committee for the property.</li><li>Lead daily leadership stand up meetings.</li><li>Participate in department-specific meetings.</li><li>Lead monthly staff meetings for the Executive Leadership.</li><li>Lead quarterly team member town hall events &amp; engagement</li></ul><p><strong>Here’s why you will love it here:&nbsp;</strong></p><ul><li>Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program, and an Employee Assistance Program that supports your well-being.</li><li>Take advantage of numerous learning and advancement opportunities to fuel your professional growth.</li><li>The company offers a&nbsp;Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.</li><li>Benefit from a company culture that values work-life balance and family-friend</li><li>Comprehensive 401(k) program with company match contributions to help secure your financial future.</li><li>Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.</li><li>Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.&nbsp;</li></ul><p><strong>Key skills and experience required</strong></p><ul><li>Minimum 5 years of direct resort operations experience.&nbsp;</li><li>Minimum 5 years of related experience.</li><li>Minimum 5 years of Managerial or Director level experience</li><li>Previous hospitality experience required.</li><li>Excellent verbal and written communication skills</li><li>Business Sense (Finance, Budgeting, Scheduling, Payroll, Projects)</li><li>Service Culture Building/ Engagement</li><li>Computer proficiency</li></ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>Bachelor's Degree</li><li>6 to 8 years in a related field</li><li>5+ years in a managerial role</li></ul><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p><p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p><p>&nbsp;</p>",
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    "CorporateDescriptionStr": "<p><b>What makes Hilton Grand Vacations unique?</b></p>\n<p><b><br/></b>There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together.</p>\n<p><i>Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.</i></p>",
    "ExternalPostedStartDate": "2026-05-13T15:15:41+00:00",
    "ExternalQualificationsStr": "<p><strong>Key skills and experience required</strong></p><ul><li>Minimum 5 years of direct resort operations experience.&nbsp;</li><li>Minimum 5 years of related experience.</li><li>Minimum 5 years of Managerial or Director level experience</li><li>Previous hospitality experience required.</li><li>Excellent verbal and written communication skills</li><li>Business Sense (Finance, Budgeting, Scheduling, Payroll, Projects)</li><li>Service Culture Building/ Engagement</li><li>Computer proficiency</li></ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>Bachelor's Degree</li><li>6 to 8 years in a related field</li><li>5+ years in a managerial role</li></ul>",
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