Technical Support Representative

{
  "content_hash": "aac152d8a4a269c706eb7b10189648563f5c82bc2e8614dc780750a235eb2499",
  "source_hash": "13986f66d8832368df2fa50ac27911c45ea850a1de94793c0e9b40d57ab1e629",
  "last_changed_at": "2026-05-30T06:04:36.054Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Roseburg, Oregon, United States",
    "city": "Roseburg",
    "region": "OR",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:25:31.524Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Roseburg, Oregon, United States",
      "city": "Roseburg",
      "region": "OR",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "114",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Roseburg",
      "state": "Oregon",
      "country": "United States",
      "province": null
    },
    "departmentId": "18584",
    "locationType": "1",
    "jobOpeningName": "Technical Support Representative",
    "departmentLabel": "Technical Support",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-05-20",
    "atsLocation": {
      "city": "Roseburg",
      "state": "Oregon",
      "country": "United States",
      "countryId": "1"
    },
    "description": "<p><em><span style=\"font-weight: bold\">This position is remote, but does require full-time residency in the state of Oregon. This position currently works 4-10 hour shifts per week that are scheduled between the hours of 7AM-9PM Sunday-Saturday.</span></em></p>\n<p><br></p>\n<p>DFN is a top fiber internet service provider serving Lane, Douglas, and Coos counties. We are looking for a Technical Support Representative to join our team. </p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Why work at DFN?</span> </p>\n<p>At DFN, we strive to take care of our employees on and off the job.  Just to highlight a few of our amazing benefits -</p>\n<ul>\n<li>We offer a 200% 401(k) match capping at 9%  </li>\n<li>100% employer paid medical, dental, and vision plans plan for employees with affordable dependent coverage options. </li>\n<li>Free 1 Gig high speed fiber internet service if you live within our service territory. </li>\n<li>PTO package and 10 paid holidays including two days off for your birthday. </li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>POSITION PURPOSE: </span></span></span><span style=\"font-weight: bold\"><span><span>This position</span><span> provides front-line technical and customer support for Douglas Fast Net’s products and services. This position </span><span>is responsible for</span><span> resolving entry-level support issues, </span><span>monitoring</span><span> and responding to customer tickets </span><span>in a timely manner</span><span>, and escalating complex issues according to established procedures.</span></span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>OUR CUSTOMER COMMITMENTS:</span></span></span><span> </span></p>\n<p><span><span>We expect every DFN team member to embody the following values-</span></span><span> </span></p>\n<ul>\n<li><span><span>Customer First: Every action we take is grounded in meeting customer needs.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>100% Local: We live here, work here, and care deeply about the people and communities we serve.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Enhancing Lives: We recognize that we are enabling life’s most important connections, work, education, health, and family.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>The Best: We push for excellence in service, reliability, and value, every time.</span></span><span> </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>CORE VALUES:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Commitment: You bring energy, loyalty, and perseverance to every interaction.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Leadership: You communicate clearly and motivate others by example.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Pride: You take pride in delivering service that goes above expectations.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Tenacity: You </span><span>don’t</span><span> stop until the customer is taken care of, completely</span></span><span> </span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>ESSENTIAL</span><span> FUNCTIONS:</span></span></span><span><br></span><span> </span></p>\n<ul>\n<li><span><span>Provide resolution of entry level support issues spanning </span><span>all of</span><span> DFN’s products and services.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Monitor customer tickets and respond </span><span>in a timely manner</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Document and escala</span><span>te</span><span> tickets per DFN support procedures.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Communicate with customers </span><span>to </span><span>identify</span><span> and understand their product or service needs; </span><span>identify</span><span> and suggest products and services to meet those needs.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Manage multiple tasks/priorities simultaneously.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assist</span><span> in day-to-day order entry and processing.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assist </span><span>Broadband Technicians</span><span> in turn-up and troubleshooting.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Clean and reset returned equipment </span><span>for redeployment.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>This job description covers the most crucial key and supplemental duties performed in the position, but does not include other occasional work, which may be similar, related to, or a logical assignment for the position. Other projects will be assigned as needed.</span></span><span> </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>QUALIFICATIONS:</span></span></span><span><br></span><span> </span></p>\n<ul>\n<li><span><span>High school diploma and two years of technical support </span><span>or equivalent </span><span>work experience </span><span>required</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Excellent attendance and punctualit</span><span>y </span><span>required</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Customer </span><span>service oriented. </span><span>Ability to exercise good judgement, courtesy, patience and tact in public contact and problem resolution.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong interpersonal skills to build rapport with prospective and existing customers.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>S</span><span>trong problem solving, diagnostic and technical troubleshooting skills.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to </span><span>master </span><span>new software and applications specific to the industry and position</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Positive att</span><span>itude and strong work ethic as this is a high productivity position with a large degree of autonomy. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Self-motivated</span><span>, ability to work independently </span><span>and</span><span> in a team</span><br></span></li>\n</ul>\n<ul>\n<li><span><span>Ability to communicate effectively, both orally and in writing</span><br></span></li>\n</ul>\n<ul>\n<li><span><span>Able to meet physical demands with reasonable </span><span>accommodations</span><span> if necessary</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>DFN is a drug free workplace. All employees </span><span>are required to</span><span> successfully complete a pre-employment drug screen as well as random and for cause screens during employment as applicable</span><span>. </span></span><span> </span></li>\n</ul>",
    "compensation": "$21.38-$26.22 Per Hour",
    "departmentId": "18584",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Technical Support Representative",
    "departmentLabel": "Technical Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://dfn.bamboohr.com/careers/114",
    "employmentStatusLabel": "Full-Time"
  }
}