Partner Manager

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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">About OpenEd</span><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\"><br></span><span style=\"font-family: Inter, sans-serif; font-size: 13px\">At OpenEd, we’re opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Our Culture (The Foundation of Everything We Do)</span><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\"><br></span><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Culture at OpenEd is intentional. It’s defined by what we promote—and what we tolerate. Our latest eNPS (employee net promoter s</span><span style=\"font-family: Inter, sans-serif; font-size: 13px\">core) of </span><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">77</span><span style=\"font-family: Inter, sans-serif; font-size: 13px\"> pl</span><span style=\"font-family: Inter, sans-serif; font-size: 13px\">aces OpenEd in the top .1% of technology companies.Our values aren't just words; they are non-negotiable principles that guide every decision:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Customer First</span><span style=\"font-family: Inter, sans-serif; font-size: 13px\"> – Obsessed with delivering value; we fight tirelessly for our learners and families.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Hard Choices, Easy Life</span><span style=\"font-family: Inter, sans-serif; font-size: 13px\"> – Face challenges directly, swiftly, and transparently.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">I Did &gt; We Should</span><span style=\"font-family: Inter, sans-serif; font-size: 13px\"> – Action over theory; bring experiments, not just opinions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Learn Out Loud</span><span style=\"font-family: Inter, sans-serif; font-size: 13px\"> – Share your growth openly; feedback is a gift, ego is the enemy.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Prioritize Ruthlessly</span><span style=\"font-family: Inter, sans-serif; font-size: 13px\"> – Excellence in the few critical areas over mediocrity everywhere.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Fast AND World Class</span><span style=\"font-family: Inter, sans-serif; font-size: 13px\"> – Speed doesn’t compromise quality.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Strong Opinions, Weakly Held</span><span style=\"font-family: Inter, sans-serif; font-size: 13px\"> – Advocate passionately, adjust readily.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Make Others Famous</span><span style=\"font-family: Inter, sans-serif; font-size: 13px\"> – Elevate your colleagues, partners, and community.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">About the Role: </span><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Join our Partnerships team as the primary architect of strategic relationships that drive mutual business success. You'll build, manage, and grow partnerships while ensuring seamless operations for school districts and families navigating open education. This role combines relationship management with operational excellence, requiring you to balance partner needs with student success outcomes.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Your Immediate Impact: </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Partner Relationship Management: </span><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Serve as the primary point of contact for strategic partners, fostering long-term relationships and identifying growth opportunities</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Student Records &amp; Compliance: </span><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Maintain accurate student records (enrollment, attendance, grades) while ensuring full compliance with state/federal regulations including FERPA</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Enrollment Operations: </span><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Coordinate seamless student enrollment and registration processes, including new enrollments, transfers, and withdrawals</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Data Management &amp; Reporting: </span><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Generate weekly, monthly, and yearly reports for internal and external needs while preparing documentation for state and district audits</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Success Metrics: </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Partner NPS Score (pNPS) of 80 or better (measured quarterly)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Timely and accurate completion of enrollment processes and student record updates</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\">100% Minimum VIable Compliance with state and federal educational regulations and audit requirements</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Successful resolution or escalation of partner conflicts and policy alignment issues</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Quality and timeliness of reporting deliverables</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Data integrity scores and audit results</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Who You Are:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Communication Expert: </span><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Excellent interpersonal skills with ability to build trust across diverse stakeholders</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Problem-Solver: </span><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Leads with solution-oriented thinking and welcomes creative, out-of-the-box approaches</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Collaboration Champion: </span><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Works independently while seamlessly collaborating with cross-functional teams</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Education Advocate:</span><span style=\"font-family: Inter, sans-serif; font-size: 13px\"> Strong understanding that every child is unique and benefits from individualized learning</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Tech-Savvy: </span><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Proficient with CRM systems, student information systems, and Google Workspace tools</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Detail-Oriented: </span><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Experience with educational regulations, compliance requirements, and data management</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Ownership Mindset: </span><span style=\"font-family: Inter, sans-serif; font-size: 13px\">Handles nuance with extreme ownership and accountability</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">This Role Will Excite You IF:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\">You're passionate about open education and believe in giving families choice in their learning journey</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\">You thrive in a role that combines relationship building with operational excellence</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\">You enjoy working with school administrators and education professionals</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\">You're energized by solving complex problems that directly impact student success</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px\">You want to be part of a mission-driven team opening the world for every learner</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Team &amp; Autonomy: </span><span style=\"font-family: Inter, sans-serif; font-size: 13px\">This role offers significant autonomy in managing partner relationships and operational processes while being supported by a collaborative team environment. You'll work closely with school district administrators and internal OpenEd divisions, with the flexibility to optimize workflows and develop innovative solutions. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Reporting Line: </span><span style=\"font-family: Inter, sans-serif; font-size: 13px\">This position reports to Grant Hewitt, VP of Partnerships.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Company Benefits:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Competitive salary </span><span style=\"font-family: Inter, sans-serif; font-size: 13px\">and 401k plan + company matching opportunities.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Comprehensive Health Benefits:</span><span style=\"font-family: Inter, sans-serif; font-size: 13px\"> Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, HSA, and FSA with dependent care.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Flexible Work Arrangement:</span><span style=\"font-family: Inter, sans-serif; font-size: 13px\"> We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours. Monthly tech subsidy provided.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Generous Paid Time Off </span><span style=\"font-family: Inter, sans-serif; font-size: 13px\">policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">Supportive Team Environment:</span><span style=\"font-family: Inter, sans-serif; font-size: 13px\"> Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px; font-weight: bold\">EEO Statement</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px\">OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 13px\">OpenEd participates in E-Verify.</span></p>\n<p><br></p>",
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