Customer Records Specialist I

{
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  "source_hash": "fe98d0b072489b06c7db78a375d6dcf8be7db03df010aece78361261b413a853",
  "last_changed_at": "2026-05-29T22:41:12.882Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Anchorage, AK, US",
    "city": "Anchorage",
    "region": "AK",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.98
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:03:05.087Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Anchorage, AK, US",
      "city": "Anchorage",
      "region": "AK",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.98
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "locations": [
    {
      "city": "Anchorage",
      "state": "AK",
      "country": "US"
    }
  ],
  "requisitionId": 2487,
  "displayJobTitle": "Customer Records Specialist I",
  "externalDescription": " This is an on-site, back-office data entry and review position. GENERAL PURPOSE SUMMARY Inspects and verifies account transactions, database entries, IRA transactions, and digital banking services by identifying errors, preparing reports, and communicating required corrections in order to maintain ongoing regulatory compliance of a high volume, time sensitive workload by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Processes daily incoming mail, statements, correspondence, and notices through a sorting process, identifying tasks to be completed, and distributing the daily workload to appropriate team members in order to meet time sensitive deadlines. Monitors the inbox for work that requires immediate processing. Scans customer account documents for storage, adhering to record retention guidelines. Processes influxes of work volume due to seasonal changes or promotional advertisements. Processes Stop Pays, Regulatory holds, and reviews dormant accounts before deadline each day. Verifies authenticity of transactions to dormant accounts, reviews activity and researches for related accounts to allow reactivation. Reviews outgoing wire forms for accuracy and signature verification while maintaining a record of errors. Completes business online banking set up, business and consumer bill pay set up, and digital services; enters and verifies changes and updates to contact information in database. Verifies new accounts opened daily, inspecting for accuracy, required signatures, and supporting documentation to ensure BSA-Customer Information Program (CIP) requirements are met. Reviews CIP (Customer Information Program) to inspect for changes, errors, and need for correction. Handles Beneficial Ownership of new accounts, updates added or removed signers to accounts and verifies accuracy of all changes made in Premier. Ensures BSA-Certification of Beneficial Ownership is complete/correct and performs related maintenance. Prepares correspondence for both internal and external customers for actions required to remedy errors in adherence with regulations. Prepares annual mailings. Processes return mail for deposit accounts and prepares letters to confirm changes of address when applicable. Processes IRA withdrawals based on customer’s request, verifies contribution(s) processed at the branch. Communicates IRA changes with vendor, verifies supporting documentation, prepares monthly IRA reporting and verifies IRA reports match our reports. Ensures TIN compliance through the processing of regulatory forms and notices; identifies and reports errors to the IRS of account discrepancies. Ensures the accuracy of Tax Identification Numbers. Completes federal withholding actions as needed. Performs file maintenance, updates and verifications through a variety of programs and databases. Serves as a Customer Contact Agent backup as needed in the External Customer Support Unit, providing customer service assistance. Has knowledge and familiarity of digital banking services, in order to effectively assist customers with high quality customer service standards. Performs other work-related duties as assigned supervisor. COMPLIANCE EXPECTATIONS Stay updated on relevant laws and regulations. Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job. Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information. ",
  "postingEffectiveDate": "4/21/2026",
  "postingExpirationDate": "-"
}