Front Desk Manager

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      "role": "<meta><p style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;\"><br></p><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin:1em 0px;padding:0px;text-indent:0px;text-align:start;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly renovations take place at all of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations, enrich our guest experience, and perfect our hospitality. Beyond our current location, the Harrison Group is always looking to the horizon for new opportunities to expand and transform other markets. Join us on our exciting journey as we continue to evolve and grow.&nbsp;</span></p><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin:1em 0px;padding:0px;text-indent:0px;text-align:start;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Join our team at the newly renovated </span><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">Hampton Inn Virginia Beach South</strong></b><span style=\"font-size:12pt;white-space:pre-wrap;\">! Freshly upgraded in 2024, our hotel offers a modern and welcoming environment, just steps from the beach. Don’t miss the chance to be part of an exciting new chapter at a beautifully refreshed location!</span></p><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin:1em 0px;padding:0px;text-indent:0px;text-align:start;\"><i><em style=\"font-size:12pt;white-space:pre-wrap;\">Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.</em></i></p><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin:1em 0px;padding:0px;text-indent:0px;text-align:start;\"><br></p><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin:1em 0px;padding:0px;text-indent:0px;text-align:start;\"><i><b><strong style=\"color:rgb(14,16,26);font-size:12pt;font-style:italic;white-space:pre-wrap;\">Front Office Manager Responsibilities:&nbsp;</strong></b></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;\"><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:rgb(14,16,26);line-height:1.38;text-align:start;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Direct and oversee all hotel operations during the night or day shift to ensure guest satisfaction and safety</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:rgb(14,16,26);line-height:1.38;text-align:start;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Check accommodations, make sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:rgb(14,16,26);line-height:1.38;text-align:start;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Maintain a professional and high-quality service-oriented environment at all times.</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:rgb(14,16,26);line-height:1.38;text-align:start;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Act as manager on duty for the hotel in the absence of the General Manager, dealing with complaints, problem solving, disturbances, special requests, and any other issues that may arise</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:rgb(14,16,26);line-height:1.38;text-align:start;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, and evaluations, and delivering recognition.</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:rgb(14,16,26);line-height:1.38;text-align:start;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Ensure the accurate completion of the daily night audit in a timely fashion.</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:rgb(14,16,26);line-height:1.38;text-align:start;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Assist the General Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling, and purchasing.</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:rgb(14,16,26);line-height:1.38;text-align:start;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Manage the night shift in the department, ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:rgb(14,16,26);line-height:1.38;text-align:start;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Must actively participate in the decision-making process on guest relocation for nights and days when over capacity, execute accordingly and ensure a smooth relocation process.</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:rgb(14,16,26);line-height:1.38;text-align:start;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Performs additional duties as needed.&nbsp;</span></li></ul><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin:1em 0px;padding:0px;text-indent:0px;text-align:start;\"><i><b><strong style=\"color:rgb(14,16,26);font-size:12pt;font-style:italic;white-space:pre-wrap;\">Minimum Requirements:&nbsp;</strong></b></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;\"><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:rgb(14,16,26);line-height:1.38;text-align:start;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Excellent communication and organizational skills</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:rgb(14,16,26);line-height:1.38;text-align:start;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Previous Front Office experience in supervisory/management capacity in a luxury property required</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:rgb(14,16,26);line-height:1.38;text-align:start;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">High School diploma, general education degree or international equivalent required.</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:rgb(14,16,26);line-height:1.38;text-align:start;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)</span></li></ul><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin:1em 0px;padding:0px;text-indent:0px;text-align:start;\"><br></p><p dir=\"ltr\" style=\"font-style:normal;font-weight:400;font-size:12pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;margin:1em 0px;padding:0px;text-indent:0px;text-align:start;\"><i><b><strong style=\"color:rgb(14,16,26);font-size:12pt;font-style:italic;white-space:pre-wrap;\">Benefits:</strong></b></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;padding:0px 0px 0px 32px;list-style-type:disc;\"><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:rgb(14,16,26);line-height:1.38;text-align:start;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">401k</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:rgb(14,16,26);line-height:1.38;text-align:start;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Health, dental, and life insurance</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:rgb(14,16,26);line-height:1.38;text-align:start;\"><span style=\"color:rgb(14,16,26);font-size:12pt;white-space:pre-wrap;\">Paid time off</span></li><li dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;color:rgb(14,16,26);font-size:12pt;--listitem-marker-color:rgb(14,16,26);line-height:1.38;text-align:start;\"><span 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                  "Plim Plaza Hotel - MD",
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