Case Manager

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    "jobTitle": "Case Manager",
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    "description": "<p style=\"margin-left:6px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">The&nbsp;<strong>Case Manager </strong>position&nbsp;provides Tenancy Sustaining Services and Housing Deposit support to eligible SAHA residents, based on identified needs and consent, with the goal of maintaining safe and stable tenancy. Case Managers achieve this by assisting residents with addressing barriers related to tenancy, providing timely education and coaching around lease enforcement and collaborating effectively with the property management team to advocate for their needs. Case Managers are responsible for referring residents to various Community Supports and ECM providers within the CalAIM network of providers and maintaining various benefits that the resident is eligible for, and for timely documentation of services in the Homeless Management Information System (HMIS) and other documentation systems essential for meeting the invoice requirements of the CalAIM contract.</span></span></p>\r\n\r\n<p style=\"margin-left:6px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">The <strong>Resident Services</strong> department provides individualized services and community programs that build skills, create connections, and bring opportunities that address inequity to make meaningful impact on the lives of SAHA&rsquo;s residents and the surrounding community. An initiator and collaborator, the Case Manager builds and maintains ongoing positive and supportive working relationships with residents, colleagues, and community organizations to fulfill SAHA&rsquo;s mission.</span></span></p>\r\n\r\n<p style=\"margin-left:6px; text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>About SAHA:&nbsp;</strong>Satellite Affordable Housing Associates (SAHA) is a nonprofit housing development organization with over 50 years of experience throughout the Bay Area for low-income families, seniors, and people with special needs including those experiencing homelessness. SAHA begins from the idea that every person deserves a home; our work is inspired by our commitment to create a more just society that promotes the health, security, and personal development of all people regardless of their financial means.</span></span></p>\r\n\r\n<p style=\"text-align: justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align: justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Location:&nbsp;</strong>This position will work at a SAHA property serving seniors, formerly homeless and households at risk of homelessness in Oakland, CA: Clifton Hall</span></span></p>\r\n\r\n<p style=\"text-align: justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Benefits/Perks:&nbsp;</strong>SAHA is proud to offer our employees a comprehensive benefits package, including medical benefits, dental and vision coverage, 401(k) retirement plans, healthcare flexible spending account (FSA), family planning assistance, mental health support, life insurance, long-term disability (LTD) insurance, supplemental life insurance, identity theft and legal services, commuter benefits, time off accrual, and paid holidays.&nbsp;</span></span></p>\r\n\r\n<p style=\"text-align: justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align: justify;\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><b>Primary Duties and Responsibilities </b>include but are not limited to the following:</span></span></p>\r\n\r\n<p style=\"margin-left:10px\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:10px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:13.45pt\"><b>Housing Tenancy Sustaining Services</b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li align=\"left\" style=\"margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Establishes and maintains an average caseload of 25 residents.</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Provides early identification and intervention for behaviors that may jeopardize housing, such as late rental payment, hoarding, substance use, and other lease violations.</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Educates and trains residents on the roles, rights, and responsibilities of the tenant and landlord.</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Coaches residents on developing and maintaining key relationships with landlords/property managers with a goal of fostering successful tenancy.</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Coordinates with the Property Manager to address identified issues that could impact housing stability.</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Assists in resolving disputes with Property Management and/or neighbors to reduce risk of eviction or other adverse action including developing a repayment plan or identifying funding in situations in which the Consumer owes back rent or payment for damage to the unit.</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Advocates and links residents with community resources to prevent eviction when housing is or may potentially become jeopardized.</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Assists with benefits enrollment and navigation, including assistance with obtaining identification and documentation for SSI eligibility and supporting the SSI application process. </span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Assists with the annual housing recertification process, ensuring that the resident complies with the timely gathering and submitting of paperwork, and making them aware of appointments and expectations.</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Coordinates with the residents to review, update, and modify their housing support and crisis plan on a regular basis to reflect current needs and address existing or recurring housing retention barriers.</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Provides ongoing support with activities related to household management.</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Participates in health and safety visits, including unit habitability inspections with Property Management.</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Educates residents on independent living and life skills, including assistance with and training on budgeting, including financial literacy and connection to community resources.</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Collaborates with Housing transition providers to ensure seamless transition and move in of a new resident or household. </span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:13.45pt\"><b>Housing Deposits</b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li align=\"left\" style=\"margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"color:black\">Assistance with identifying, coordinating, securing, or funding one-time services and modifications necessary to enable a person to establish a basic household that do not constitute room and board, in accordance with CalAIM policies.</span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"MsoBodyText\" style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<p class=\"MsoBodyText\" style=\"text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><b>Additional Responsibilities</b></span></span></p>\r\n\r\n<ul style=\"margin-bottom:15px\">\r\n\t<li align=\"left\" style=\"margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"color:black\">Works collaboratively with Property Management and County staff, referral partners and providers.</span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-top:15px; margin-bottom:15px; margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Keeps immediate supervisor apprised of all serious resident issues and advocates for the best possible solution for maintaining tenancy of the resident.</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-top:15px; margin-bottom:15px; margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Follows all protocols as outlined in internal SAHA training, training administered by the Office of Housing and Homelessness Services, HMIS, AC Housing Services Provider Manual, and/or the County training portals. </span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-top:15px; margin-bottom:15px; margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Completes all necessary authorizations and enrollment paperwork required to maintain the CalAIM services for the enrolled residents.</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-top:15px; margin-bottom:15px; margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Maintains strict documentation of all interactions with the residents in the HMIS systems and informs supervisor of any unplanned delays in documentation. </span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-top:15px; margin-bottom:15px; margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Provides input into the development and improvement of SAHA&rsquo;s CalAIM program.</span></span></span></span></span></span></li>\r\n\t<li align=\"left\" style=\"margin-top:15px; margin-bottom:15px; margin-left:18px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:106%\"><span style=\"line-height:106%\"><span style=\"color:black\">Other duties as assigned.</span></span></span></span></span></span></li>\r\n</ul>\r\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Case Manager\",\"identifier\":\"J10N15230317\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/84DAF2DB5EAB071038A2A16BAEF8A136/jobs/230317\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=84DAF2DB5EAB071038A2A16BAEF8A136\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":37.26,\"maxValue\":39.66,\"unitText\":\"\"}},\"datePosted\":\"2026-06-09\",\"description\":\"Job DetailsJob Location: Clifton Hall - Oakland, CA 94618Position Type: Full-Time: 40 hours/weekSalary Range: $37.26 - $39.66 HourlyThe&nbsp;Case Manager position&nbsp;provides Tenancy Sustaining Services and Housing Deposit support to eligible SAHA residents, based on identified needs and consent, with the goal of maintaining safe and stable tenancy. Case Managers achieve this by assisting residents with addressing barriers related to tenancy, providing timely education and coaching around lease enforcement and collaborating effectively with the property management team to advocate for their needs. Case Managers are responsible for referring residents to various Community Supports and ECM providers within the CalAIM network of providers and maintaining various benefits that the resident is eligible for, and for timely documentation of services in the Homeless Management Information System (HMIS) and other documentation systems essential for meeting the invoice requirements of the CalAIM contract.\\r\\n\\r\\nThe Resident Services department provides individualized services and community programs that build skills, create connections, and bring opportunities that address inequity to make meaningful impact on the lives of SAHA&rsquo;s residents and the surrounding community. An initiator and collaborator, the Case Manager builds and maintains ongoing positive and supportive working relationships with residents, colleagues, and community organizations to fulfill SAHA&rsquo;s mission.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout SAHA:&nbsp;Satellite Affordable Housing Associates (SAHA) is a nonprofit housing development organization with over 50 years of experience throughout the Bay Area for low-income families, seniors, and people with special needs including those experiencing homelessness. SAHA begins from the idea that every person deserves a home; our work is inspired by our commitment to create a more just society that promotes the health, security, and personal development of all people regardless of their financial means.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nLocation:&nbsp;This position will work at a SAHA property serving seniors, formerly homeless and households at risk of homelessness in Oakland, CA: Clifton Hall\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nBenefits/Perks:&nbsp;SAHA is proud to offer our employees a comprehensive benefits package, including medical benefits, dental and vision coverage, 401(k) retirement plans, healthcare flexible spending account (FSA), family planning assistance, mental health support, life insurance, long-term disability (LTD) insurance, supplemental life insurance, identity theft and legal services, commuter benefits, time off accrual, and paid holidays.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPrimary Duties and Responsibilities include but are not limited to the following:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nHousing Tenancy Sustaining Services\\r\\n\\r\\n\\r\\n\\tEstablishes and maintains an average caseload of 25 residents.\\r\\n\\tProvides early identification and intervention for behaviors that may jeopardize housing, such as late rental payment, hoarding, substance use, and other lease violations.\\r\\n\\tEducates and trains residents on the roles, rights, and responsibilities of the tenant and landlord.\\r\\n\\tCoaches residents on developing and maintaining key relationships with landlords/property managers with a goal of fostering successful tenancy.\\r\\n\\tCoordinates with the Property Manager to address identified issues that could impact housing stability.\\r\\n\\tAssists in resolving disputes with Property Management and/or neighbors to reduce risk of eviction or other adverse action including developing a repayment plan or identifying funding in situations in which the Consumer owes back rent or payment for damage to the unit.\\r\\n\\tAdvocates and links residents with community resources to prevent eviction when housing is or may potentially become jeopardized.\\r\\n\\tAssists with benefits enrollment and navigation, including assistance with obtaining identification and documentation for SSI eligibility and supporting the SSI application process. \\r\\n\\tAssists with the annual housing recertification process, ensuring that the resident complies with the timely gathering and submitting of paperwork, and making them aware of appointments and expectations.\\r\\n\\tCoordinates with the residents to review, update, and modify their housing support and crisis plan on a regular basis to reflect current needs and address existing or recurring housing retention barriers.\\r\\n\\tProvides ongoing support with activities related to household management.\\r\\n\\tParticipates in health and safety visits, including unit habitability inspections with Property Management.\\r\\n\\tEducates residents on independent living and life skills, including assistance with and training on budgeting, including financial literacy and connection to community resources.\\r\\n\\tCollaborates with Housing transition providers to ensure seamless transition and move in of a new resident or household. \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nHousing Deposits\\r\\n\\r\\n\\r\\n\\tAssistance with identifying, coordinating, securing, or funding one-time services and modifications necessary to enable a person to establish a basic household that do not constitute room and board, in accordance with CalAIM policies.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAdditional Responsibilities\\r\\n\\r\\n\\r\\n\\tWorks collaboratively with Property Management and County staff, referral partners and providers.\\r\\n\\tKeeps immediate supervisor apprised of all serious resident issues and advocates for the best possible solution for maintaining tenancy of the resident.\\r\\n\\tFollows all protocols as outlined in internal SAHA training, training administered by the Office of Housing and Homelessness Services, HMIS, AC Housing Services Provider Manual, and/or the County training portals. \\r\\n\\tCompletes all necessary authorizations and enrollment paperwork required to maintain the CalAIM services for the enrolled residents.\\r\\n\\tMaintains strict documentation of all interactions with the residents in the HMIS systems and informs supervisor of any unplanned delays in documentation. \\r\\n\\tProvides input into the development and improvement of SAHA&rsquo;s CalAIM program.\\r\\n\\tOther duties as assigned.\\r\\n\\r\\nQualificationsTo perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodation may be made to enable individuals with special needs to perform the essential functions.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEducation and/or Experience\\r\\n\\r\\n\\r\\n\\tMinimum 2-3 years&rsquo; experience serving the needs of diverse clients with mental health, chronic disease, aging and disability-related needs. A bachelor&rsquo;s degree in social work, Psychology, or related field is a plus. \\r\\n\\tMinimum 2 years&rsquo; experience working directly with people with a history of homelessness.\\r\\n\\tExperience using and administering multiple assessment tools. \\r\\n\\tExperience with referral and application processes, navigating various systems for resources and supportive services to assist individuals with diverse needs, especially underserved and marginalized populations. \\r\\n\\tExperience in affordable housing or knowledge of Fair Housing law is a plus.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbilities and Attributes \\r\\n\\r\\n\\r\\n\\tGood judgement and common sense when making decisions,\\r\\n\\tHigh level reading comprehension. Must follow SAHA and applicable CalAIM policies and procedures,&nbsp; \\r\\n\\tProfessional boundaries, exercising objectivity and confidentiality, while building trusting relationships with residents and staff,\\r\\n\\tProactive, innovative and a solution-oriented approach to solve complex problems, \\r\\n\\tExcellent customer service &ndash; meaning they are approachable, provide a positive and empathetic presence, \\r\\n\\tClear and effective written and verbal communication, \\r\\n\\tAccountability and provides timely follow-through,\\r\\n\\tCrisis intervention and de-escalation skills, and ability to apply trauma informed care practices,\\r\\n\\tUnderstanding of structural and systemic issues that create social and economic inequities based on race, gender, class, etc.,\\r\\n\\tIntermediate level computer skills, particularly with the following programs: Microsoft Outlook- email and calendar, Word, Excel, Publisher, Zoom, HMIS, file sharing and the ability to navigate the internet easily,\\r\\n\\tComfort with public speaking at large building activities and meetings,\\r\\n\\tExperience and ability to work positively within a multi‐cultural team and residential environment,\\r\\n\\tEffective communication with various levels of staff, including department leadership and stakeholders,\\r\\n\\tProfessional commitment to learning, cultural competency, resident advocacy and empowerment,\\r\\n\\tInitiative to work independently and be proactive in fulfilling responsibilities and problem solving, \\r\\n\\tGood time management, and be able to manage multiple tasks and responsibilities with an ability to adjust to change in a fast-paced environment,\\r\\n\\tHave basic budget management skills,\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Demands\\r\\n\\r\\n\\r\\n\\tSimple grasping and fine manipulation, sitting at a desk while using a computer, and using a telephone for extended periods of time.\\r\\n\\tIntermittently twisting to reach objects near the desk, standing, walking, bending reaching, using a computer, and occasionally lifting or moving objects which may weigh up to 35 pounds.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWork Environment\\r\\n\\r\\nThis job is primarily conducted in an office environment where noise and temperature variations are minimal and casual business attire is required. Some positions require occasional driving whereby exposure to fumes, dust, and other environmental elements may occur in rare circumstances. Must be able to work under time demands and remain calm and professional with a wide variety of personalities.\\r\\n\",\"responsibilities\":\"The&nbsp;Case Manager position&nbsp;provides Tenancy Sustaining Services and Housing Deposit support to eligible SAHA residents, based on identified needs and consent, with the goal of maintaining safe and stable tenancy. Case Managers achieve this by assisting residents with addressing barriers related to tenancy, providing timely education and coaching around lease enforcement and collaborating effectively with the property management team to advocate for their needs. Case Managers are responsible for referring residents to various Community Supports and ECM providers within the CalAIM network of providers and maintaining various benefits that the resident is eligible for, and for timely documentation of services in the Homeless Management Information System (HMIS) and other documentation systems essential for meeting the invoice requirements of the CalAIM contract.\\r\\n\\r\\nThe Resident Services department provides individualized services and community programs that build skills, create connections, and bring opportunities that address inequity to make meaningful impact on the lives of SAHA&rsquo;s residents and the surrounding community. An initiator and collaborator, the Case Manager builds and maintains ongoing positive and supportive working relationships with residents, colleagues, and community organizations to fulfill SAHA&rsquo;s mission.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout SAHA:&nbsp;Satellite Affordable Housing Associates (SAHA) is a nonprofit housing development organization with over 50 years of experience throughout the Bay Area for low-income families, seniors, and people with special needs including those experiencing homelessness. SAHA begins from the idea that every person deserves a home; our work is inspired by our commitment to create a more just society that promotes the health, security, and personal development of all people regardless of their financial means.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nLocation:&nbsp;This position will work at a SAHA property serving seniors, formerly homeless and households at risk of homelessness in Oakland, CA: Clifton Hall\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nBenefits/Perks:&nbsp;SAHA is proud to offer our employees a comprehensive benefits package, including medical benefits, dental and vision coverage, 401(k) retirement plans, healthcare flexible spending account (FSA), family planning assistance, mental health support, life insurance, long-term disability (LTD) insurance, supplemental life insurance, identity theft and legal services, commuter benefits, time off accrual, and paid holidays.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPrimary Duties and Responsibilities include but are not limited to the following:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nHousing Tenancy Sustaining Services\\r\\n\\r\\n\\r\\n\\tEstablishes and maintains an average caseload of 25 residents.\\r\\n\\tProvides early identification and intervention for behaviors that may jeopardize housing, such as late rental payment, hoarding, substance use, and other lease violations.\\r\\n\\tEducates and trains residents on the roles, rights, and responsibilities of the tenant and landlord.\\r\\n\\tCoaches residents on developing and maintaining key relationships with landlords/property managers with a goal of fostering successful tenancy.\\r\\n\\tCoordinates with the Property Manager to address identified issues that could impact housing stability.\\r\\n\\tAssists in resolving disputes with Property Management and/or neighbors to reduce risk of eviction or other adverse action including developing a repayment plan or identifying funding in situations in which the Consumer owes back rent or payment for damage to the unit.\\r\\n\\tAdvocates and links residents with community resources to prevent eviction when housing is or may potentially become jeopardized.\\r\\n\\tAssists with benefits enrollment and navigation, including assistance with obtaining identification and documentation for SSI eligibility and supporting the SSI application process. \\r\\n\\tAssists with the annual housing recertification process, ensuring that the resident complies with the timely gathering and submitting of paperwork, and making them aware of appointments and expectations.\\r\\n\\tCoordinates with the residents to review, update, and modify their housing support and crisis plan on a regular basis to reflect current needs and address existing or recurring housing retention barriers.\\r\\n\\tProvides ongoing support with activities related to household management.\\r\\n\\tParticipates in health and safety visits, including unit habitability inspections with Property Management.\\r\\n\\tEducates residents on independent living and life skills, including assistance with and training on budgeting, including financial literacy and connection to community resources.\\r\\n\\tCollaborates with Housing transition providers to ensure seamless transition and move in of a new resident or household. \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nHousing Deposits\\r\\n\\r\\n\\r\\n\\tAssistance with identifying, coordinating, securing, or funding one-time services and modifications necessary to enable a person to establish a basic household that do not constitute room and board, in accordance with CalAIM policies.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAdditional Responsibilities\\r\\n\\r\\n\\r\\n\\tWorks collaboratively with Property Management and County staff, referral partners and providers.\\r\\n\\tKeeps immediate supervisor apprised of all serious resident issues and advocates for the best possible solution for maintaining tenancy of the resident.\\r\\n\\tFollows all protocols as outlined in internal SAHA training, training administered by the Office of Housing and Homelessness Services, HMIS, AC Housing Services Provider Manual, and/or the County training portals. \\r\\n\\tCompletes all necessary authorizations and enrollment paperwork required to maintain the CalAIM services for the enrolled residents.\\r\\n\\tMaintains strict documentation of all interactions with the residents in the HMIS systems and informs supervisor of any unplanned delays in documentation. \\r\\n\\tProvides input into the development and improvement of SAHA&rsquo;s CalAIM program.\\r\\n\\tOther duties as assigned.\\r\\n\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"SATELLITE AFFORDABLE HOUSING ASSOCIATES\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=84DAF2DB5EAB071038A2A16BAEF8A136\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"5276 Broadway\",\"addressLocality\":\"Oakland\",\"addressRegion\":\"CA\",\"postalCode\":94618,\"addressCountry\":\"USA\"}},\"qualifications\":\"To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodation may be made to enable individuals with special needs to perform the essential functions.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEducation and/or Experience\\r\\n\\r\\n\\r\\n\\tMinimum 2-3 years&rsquo; experience serving the needs of diverse clients with mental health, chronic disease, aging and disability-related needs. A bachelor&rsquo;s degree in social work, Psychology, or related field is a plus. \\r\\n\\tMinimum 2 years&rsquo; experience working directly with people with a history of homelessness.\\r\\n\\tExperience using and administering multiple assessment tools. \\r\\n\\tExperience with referral and application processes, navigating various systems for resources and supportive services to assist individuals with diverse needs, especially underserved and marginalized populations. \\r\\n\\tExperience in affordable housing or knowledge of Fair Housing law is a plus.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbilities and Attributes \\r\\n\\r\\n\\r\\n\\tGood judgement and common sense when making decisions,\\r\\n\\tHigh level reading comprehension. Must follow SAHA and applicable CalAIM policies and procedures,&nbsp; \\r\\n\\tProfessional boundaries, exercising objectivity and confidentiality, while building trusting relationships with residents and staff,\\r\\n\\tProactive, innovative and a solution-oriented approach to solve complex problems, \\r\\n\\tExcellent customer service &ndash; meaning they are approachable, provide a positive and empathetic presence, \\r\\n\\tClear and effective written and verbal communication, \\r\\n\\tAccountability and provides timely follow-through,\\r\\n\\tCrisis intervention and de-escalation skills, and ability to apply trauma informed care practices,\\r\\n\\tUnderstanding of structural and systemic issues that create social and economic inequities based on race, gender, class, etc.,\\r\\n\\tIntermediate level computer skills, particularly with the following programs: Microsoft Outlook- email and calendar, Word, Excel, Publisher, Zoom, HMIS, file sharing and the ability to navigate the internet easily,\\r\\n\\tComfort with public speaking at large building activities and meetings,\\r\\n\\tExperience and ability to work positively within a multi‐cultural team and residential environment,\\r\\n\\tEffective communication with various levels of staff, including department leadership and stakeholders,\\r\\n\\tProfessional commitment to learning, cultural competency, resident advocacy and empowerment,\\r\\n\\tInitiative to work independently and be proactive in fulfilling responsibilities and problem solving, \\r\\n\\tGood time management, and be able to manage multiple tasks and responsibilities with an ability to adjust to change in a fast-paced environment,\\r\\n\\tHave basic budget management skills,\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Demands\\r\\n\\r\\n\\r\\n\\tSimple grasping and fine manipulation, sitting at a desk while using a computer, and using a telephone for extended periods of time.\\r\\n\\tIntermittently twisting to reach objects near the desk, standing, walking, bending reaching, using a computer, and occasionally lifting or moving objects which may weigh up to 35 pounds.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWork Environment\\r\\n\\r\\nThis job is primarily conducted in an office environment where noise and temperature variations are minimal and casual business attire is required. Some positions require occasional driving whereby exposure to fumes, dust, and other environmental elements may occur in rare circumstances. Must be able to work under time demands and remain calm and professional with a wide variety of personalities.\\r\\n\",\"experienceRequirements\":\"To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodation may be made to enable individuals with special needs to perform the essential functions.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEducation and/or Experience\\r\\n\\r\\n\\r\\n\\tMinimum 2-3 years&rsquo; experience serving the needs of diverse clients with mental health, chronic disease, aging and disability-related needs. A bachelor&rsquo;s degree in social work, Psychology, or related field is a plus. \\r\\n\\tMinimum 2 years&rsquo; experience working directly with people with a history of homelessness.\\r\\n\\tExperience using and administering multiple assessment tools. \\r\\n\\tExperience with referral and application processes, navigating various systems for resources and supportive services to assist individuals with diverse needs, especially underserved and marginalized populations. \\r\\n\\tExperience in affordable housing or knowledge of Fair Housing law is a plus.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbilities and Attributes \\r\\n\\r\\n\\r\\n\\tGood judgement and common sense when making decisions,\\r\\n\\tHigh level reading comprehension. Must follow SAHA and applicable CalAIM policies and procedures,&nbsp; \\r\\n\\tProfessional boundaries, exercising objectivity and confidentiality, while building trusting relationships with residents and staff,\\r\\n\\tProactive, innovative and a solution-oriented approach to solve complex problems, \\r\\n\\tExcellent customer service &ndash; meaning they are approachable, provide a positive and empathetic presence, \\r\\n\\tClear and effective written and verbal communication, \\r\\n\\tAccountability and provides timely follow-through,\\r\\n\\tCrisis intervention and de-escalation skills, and ability to apply trauma informed care practices,\\r\\n\\tUnderstanding of structural and systemic issues that create social and economic inequities based on race, gender, class, etc.,\\r\\n\\tIntermediate level computer skills, particularly with the following programs: Microsoft Outlook- email and calendar, Word, Excel, Publisher, Zoom, HMIS, file sharing and the ability to navigate the internet easily,\\r\\n\\tComfort with public speaking at large building activities and meetings,\\r\\n\\tExperience and ability to work positively within a multi‐cultural team and residential environment,\\r\\n\\tEffective communication with various levels of staff, including department leadership and stakeholders,\\r\\n\\tProfessional commitment to learning, cultural competency, resident advocacy and empowerment,\\r\\n\\tInitiative to work independently and be proactive in fulfilling responsibilities and problem solving, \\r\\n\\tGood time management, and be able to manage multiple tasks and responsibilities with an ability to adjust to change in a fast-paced environment,\\r\\n\\tHave basic budget management skills,\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Demands\\r\\n\\r\\n\\r\\n\\tSimple grasping and fine manipulation, sitting at a desk while using a computer, and using a telephone for extended periods of time.\\r\\n\\tIntermittently twisting to reach objects near the desk, standing, walking, bending reaching, using a computer, and occasionally lifting or moving objects which may weigh up to 35 pounds.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWork Environment\\r\\n\\r\\nThis job is primarily conducted in an office environment where noise and temperature variations are minimal and casual business attire is required. Some positions require occasional driving whereby exposure to fumes, dust, and other environmental elements may occur in rare circumstances. Must be able to work under time demands and remain calm and professional with a wide variety of personalities.\\r\\n\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodation may be made to enable individuals with special needs to perform the essential functions.</span></span></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-top:1px; text-align:justify\">&nbsp;</p>\r\n\r\n<h1 align=\"left\" style=\"text-align:left\"><span style=\"display:block;font-size:12px;\"><strong><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:13.45pt\">Education and/or Experience</span></span></strong></span></h1>\r\n\r\n<ul>\r\n\t<li style=\"margin-right:7px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Minimum 2-3 years&rsquo; experience serving the needs of diverse clients with mental health, chronic disease, aging and disability-related needs. A bachelor&rsquo;s degree in social work, Psychology, or related field is a plus. </span></span></li>\r\n\t<li style=\"margin-right:7px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Minimum 2 years&rsquo; experience working directly with people with a history of homelessness.</span></span></li>\r\n\t<li style=\"margin-right:7px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Experience using and administering multiple assessment tools. </span></span></li>\r\n\t<li style=\"margin-right:7px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Experience with referral and application processes, navigating various systems for resources and supportive services to assist individuals with diverse needs, especially underserved and marginalized populations. </span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Experience in affordable housing or knowledge of Fair Housing law is a plus.</span></span></li>\r\n</ul>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-top:1px; margin-left:48px; text-align:justify\">&nbsp;</p>\r\n\r\n<h1 style=\"text-align:justify\"><span style=\"display:block;font-size:12px;\"><strong><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:13.45pt\">Abilities and Attributes </span></span></strong></span></h1>\r\n\r\n<ul>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Good judgement and common sense when making decisions,</span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">High level reading comprehension. Must follow SAHA and applicable CalAIM policies and procedures,&nbsp; </span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Professional boundaries, exercising objectivity and confidentiality, while building trusting relationships with residents and staff,</span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Proactive, innovative and a solution-oriented approach to solve complex problems, </span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Excellent customer service &ndash; meaning they are approachable, provide a positive and empathetic presence, </span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Clear and effective written and verbal communication, </span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Accountability and provides timely follow-through,</span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Crisis intervention and de-escalation skills, and ability to apply trauma informed care practices,</span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Understanding of structural and systemic issues that create social and economic inequities based on race, gender, class, etc.,</span></span></li>\r\n\t<li style=\"margin-right:7px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Intermediate level computer skills, particularly with the following programs: Microsoft Outlook- email and calendar, Word, Excel, Publisher, Zoom, HMIS, file sharing and the ability to navigate the internet easily,</span></span></li>\r\n\t<li style=\"margin-right:7px; margin-left:8px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Comfort with public speaking at large building activities and meetings,</span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Experience and ability to work positively within a multi‐cultural team and residential environment,</span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Effective communication with various levels of staff, including department leadership and stakeholders,</span></span></li>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Professional commitment to learning, cultural competency, resident advocacy and empowerment,</span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Initiative to work independently and be proactive in fulfilling responsibilities and problem solving, </span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"letter-spacing:-.2pt\">Good time management, and be able to manage multiple tasks and responsibilities with </span>an ability to adjust to change in a fast-paced environment,</span></span></li>\r\n\t<li align=\"left\" style=\"margin-left:8px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Have basic budget management skills,</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-right:7px\">&nbsp;</p>\r\n\r\n<h1 style=\"text-align:justify\"><span style=\"display:block;font-size:12px;\"><strong><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:13.45pt\">Physical Demands</span></span></strong></span></h1>\r\n\r\n<ul>\r\n\t<li align=\"left\" style=\"margin-right:7px; margin-left:5px; text-align:left\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Simple grasping and fine manipulation, sitting at a desk while using a computer, and using a telephone for extended periods of time.</span></span></li>\r\n\t<li style=\"margin-right:7px; margin-left:5px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Intermittently twisting to reach objects near the desk, standing, walking, bending reaching, using a computer, and occasionally lifting or moving objects which may weigh up to 35 pounds.</span></span></li>\r\n</ul>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-top:1px; text-align:justify\">&nbsp;</p>\r\n\r\n<h1 style=\"text-align:justify\"><span style=\"display:block;font-size:12px;\"><strong><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:13.45pt\">Work Environment</span></span></strong></span></h1>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-right:7px; text-align:justify\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">This job is primarily conducted in an office environment where noise and temperature variations are minimal and casual business attire is required. Some positions require occasional driving whereby exposure to fumes, dust, and other environmental elements may occur in rare circumstances. Must be able to work under time demands and remain calm and professional with a wide variety of personalities.</span></span></p>\r\n",
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