Team Manager Practitioner - Austin Call Center

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    "requisitionDescription": "<div><div><div><div><div><p><br></p><p id=\"isPasted\"><strong>Interpreting Team Manager/ Practitioner</strong></p><ul><li>Team Manager Practitioners are 40-hour-per-week management employees regularly scheduled to work 20 hours each week as interpreters. &nbsp;</li><li>Team Manager Practitioners will manage the interpreting operations of their assigned team during the 20 hours of non-interpreting time. &nbsp;&nbsp;</li><li>The position is open to both internal and external candidates.</li></ul><p>&nbsp;</p><p><strong>Team&nbsp;Manager&nbsp;&ndash;&nbsp;Practitioner&nbsp;Responsibilities:</strong></p><ul><li>Provide&nbsp;American&nbsp;Sign Language&nbsp;interpreting&nbsp;on the VRS&nbsp;platform.</li><li>Focus&nbsp;management&nbsp;objectives&nbsp;on&nbsp;interpreting&nbsp;operations.</li><li>Plan,&nbsp;with&nbsp;the&nbsp;help&nbsp;of&nbsp;the&nbsp;Regional&nbsp;Manager,&nbsp;the&nbsp;strategic&nbsp;growth&nbsp;of&nbsp;the&nbsp;interpreting</li><li>business lines (VRS, Community, and VRI).</li><li>Oversee&nbsp;the&nbsp;daily&nbsp;operations&nbsp;of&nbsp;the&nbsp;interpreting&nbsp;operations,&nbsp;including&nbsp;call&nbsp;centers,&nbsp;at-home interpreting,&nbsp;community&nbsp;interpreting,&nbsp;CART,&nbsp;video&nbsp;interpreting,&nbsp;and&nbsp;community&nbsp;relations.</li><li>Supervise&nbsp;approximately&nbsp;35&nbsp;interpreting&nbsp;staff.</li><li>Manage&nbsp;the&nbsp;performance reviews&nbsp;of&nbsp;interpreters.</li><li>Approve&nbsp;the&nbsp;scheduling&nbsp;of&nbsp;all&nbsp;interpreters&nbsp;in&nbsp;all&nbsp;operational&nbsp;areas.</li><li>Coordinate&nbsp;with&nbsp;HR&nbsp;and&nbsp;Recruiting&nbsp;to&nbsp;select&nbsp;and&nbsp;hire&nbsp;interpreters.</li><li>Approve&nbsp;time&nbsp;and&nbsp;attendance,&nbsp;including&nbsp;leave,&nbsp;and&nbsp;for&nbsp;all&nbsp;interpreters&nbsp;as&nbsp;needed.</li><li>Maintain&nbsp;relations&nbsp;with&nbsp;local&nbsp;community&nbsp;leaders.</li><li>Work closely with the schedulers and business development team members in maintaining client service and satisfaction.</li><li>Provide&nbsp;direction&nbsp;to&nbsp;the&nbsp;interpreters&nbsp;for&nbsp;their&nbsp;care&nbsp;and&nbsp;well-being.</li><li>Provide&nbsp;accurate&nbsp;reports on&nbsp;team&nbsp;performance,&nbsp;efficiencies,&nbsp;and&nbsp;quality.</li><li>Maintain&nbsp;direct&nbsp;contact&nbsp;with&nbsp;the&nbsp;Regional&nbsp;Manager&nbsp;on&nbsp;all&nbsp;operations-specific&nbsp;issues.</li><li>Assure the Interpreting Operations Team&#39;s mission of delighting&nbsp;our&nbsp;customers&nbsp;and&nbsp;serving our teams is realized by creating a work culture that is open, welcoming, and inclusive.</li><li>Partner&nbsp;with&nbsp;members&nbsp;of&nbsp;the&nbsp;department&#39;s&nbsp;support&nbsp;management&nbsp;team&nbsp;to&nbsp;accomplish department-wide initiatives</li><li>Perform&nbsp;other&nbsp;duties&nbsp;as&nbsp;assigned&nbsp;to&nbsp;bridge&nbsp;any&nbsp;support&nbsp;needed&nbsp;by&nbsp;partners,&nbsp;colleagues,&nbsp;and interpreters across the company.</li></ul><p>&nbsp;</p><p><strong>Team&nbsp;Manager&nbsp;-&nbsp;Practitioner&nbsp;Required&nbsp;Skills/Qualifications:</strong></p><p>&nbsp;</p><ul><li>Must&nbsp;possess&nbsp;fluent&nbsp;American&nbsp;Sign&nbsp;Language&nbsp;and&nbsp;spoken&nbsp;English&nbsp;language&nbsp;skills,&nbsp;accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct</li><li>Must&nbsp;pass&nbsp;internal&nbsp;interpreting&nbsp;assessment</li><li>Required&nbsp;20&nbsp;hours&nbsp;per&nbsp;week&nbsp;scheduled&nbsp;on&nbsp;the&nbsp;VRS&nbsp;platform&nbsp;between&nbsp;6&nbsp;a.m.&nbsp;and&nbsp;6&nbsp;p.m.,&nbsp;local time, Monday through Friday.&nbsp;(Hours will be prescheduled based on staffing need/demand)</li><li>Associate&#39;s&nbsp;degree&nbsp;in&nbsp;Business&nbsp;Management&nbsp;or&nbsp;comparable&nbsp;related&nbsp;experience;&nbsp;Bachelor&#39;s Degree strongly preferred.</li><li>At&nbsp;least&nbsp;three&nbsp;years&nbsp;of&nbsp;supervisory&nbsp;experience,&nbsp;preferably&nbsp;in&nbsp;an&nbsp;interpreting-related environment, coaching and mentoring others.</li><li>Extensive&nbsp;knowledge&nbsp;of&nbsp;the&nbsp;deaf culture and&nbsp;interpreting&nbsp;professions.</li><li>Familiarity&nbsp;with&nbsp;Federal&nbsp;Communications&nbsp;Commission&nbsp;(FCC)&nbsp;Regulations&nbsp;and&nbsp;Registry&nbsp;of Interpreters for the Deaf (RID) standards.</li><li>Knowledge&nbsp;of&nbsp;specialized&nbsp;software&nbsp;related&nbsp;to&nbsp;departmental&nbsp;operations, including IM Service, database, Internet, spreadsheet, presentation, and word processing programs.</li><li>Time&nbsp;management&nbsp;skills&nbsp;to&nbsp;handle&nbsp;multiple&nbsp;competing&nbsp;demands&nbsp;and&nbsp;priorities,&nbsp;and&nbsp;ability&nbsp;to work effectively under pressure.</li><li>Budgeting&nbsp;and&nbsp;financial&nbsp;knowledge&nbsp;and&nbsp;skills&nbsp;for tracking&nbsp;operations&nbsp;profitability.</li><li>Ability&nbsp;to&nbsp;communicate&nbsp;effectively&nbsp;and&nbsp;present&nbsp;information&nbsp;and&nbsp;respond&nbsp;to&nbsp;questions&nbsp;from employees, groups of clients, customers, managers, and the public.</li><li>Basic&nbsp;mathematical&nbsp;skills&nbsp;include calculating&nbsp;figures&nbsp;and&nbsp;amounts&nbsp;such&nbsp;as discounts, interest, commissions, and percentages.</li><li>Knowledge&nbsp;of&nbsp;departmental&nbsp;operations&nbsp;and&nbsp;organizational&nbsp;policies,&nbsp;processes,&nbsp;and procedures.</li><li>Human&nbsp;resources&nbsp;management&nbsp;skills&nbsp;to&nbsp;hire&nbsp;and&nbsp;train&nbsp;employees,&nbsp;evaluate&nbsp;work performance, address employee relations issues, and resolve problems.</li><li>Management&nbsp;skills&nbsp;to&nbsp;establish&nbsp;priorities&nbsp;and&nbsp;to&nbsp;effectively&nbsp;supervise&nbsp;and&nbsp;develop&nbsp;assigned staff to attain optimum skill and performance levels.</li><li>Human&nbsp;relations&nbsp;skills&nbsp;to&nbsp;build&nbsp;effective&nbsp;working&nbsp;relationships&nbsp;with&nbsp;staff,&nbsp;customers,&nbsp;community groups, and individuals.</li></ul><p>&nbsp;</p><p><strong>Work&nbsp;environment:</strong></p><p>&nbsp;Employees may experience the following physical demands for extended periods.</p><ul><li>ASL&nbsp;interpreting&nbsp;on&nbsp;the&nbsp;VRS&nbsp;platform&nbsp;(40-50%)</li><li>Sitting,&nbsp;standing,&nbsp;and&nbsp;walking&nbsp;(95-100%)</li><li>Keyboarding&nbsp;(40-60%)</li><li>Viewing&nbsp;computer&nbsp;monitor,&nbsp;videophone,&nbsp;and cell phone&nbsp;(40-60%)</li><li>Lifting&nbsp;computers&nbsp;and&nbsp;other&nbsp;equipment</li><li>The position may require some travel</li></ul><p>&nbsp;</p><p><br></p></div></div></div></div></div>\n",
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