IT Systems Engineer

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    "datePosted": "2026-06-04T04:00:00.000Z",
    "description": "<h2>Who We Are</h2>\n<p></p>\n<p> </p>\n<p> </p>\n<p><strong>Merit Technologies</strong> is a leading IT company in South Carolina that offers outsourced IT services and careers. They also have an outstanding reputation based on their industry-leading solutions and exceptional customer service. We are always interested in meeting new talent – that’s why our award-winning reputation as the top IT services company is spreading and growing. We have an impressive customer base, a solid pipeline of new business and a proven track-record of growth.  </p>\n<h2>Who You Are</h2>\n<p>The IT Systems Engineer I is responsible for delivering first-level technical support across a variety of end-user systems, devices, and business applications. This role involves troubleshooting, configuring, and maintaining hardware, software, and cloud-based services to ensure reliable performance within client and enterprise environments. The engineer will support day-to-day IT operations, document all activities in the ticketing system, and maintain high customer satisfaction through timely, accurate, and professional service.</p>\n<h2>What You'll Do</h2>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n <li>Respond to inbound tickets, phone calls, and chat requests for general technical support issues.</li>\n <li>Diagnose and resolve basic hardware, operating system, connectivity, application, and performance issues across supported environments.</li>\n <li>Assist with device lifecycle management, including enrollment, configuration, user account setup, application deployment, and verification of standard security settings.</li>\n <li>Support endpoint management, licensing, and provisioning processes for user devices and business applications.</li>\n <li>Support the deployment of updates, patches, and standard software packages across managed environments.</li>\n <li>Maintain and support adherence to established security standards, policies, and endpoint protection requirements.</li>\n <li>Record all support interactions, resolutions, and escalation steps in the MSP ticketing system.</li>\n <li>Route unresolved or complex issues to Tier 2/Tier 3 engineers or the Escalations team in accordance with standard operating procedures.</li>\n <li>Work closely with peers and cross-functional teams to ensure seamless support for client and internal technology environments.</li>\n <li>Provide basic user guidance and how-to support for hardware, operating systems, standard business applications, and productivity tools.</li>\n</ul>\n<h2>What You Bring</h2>\n<p><strong>Qualifications</strong></p>\n<ul>\n <li>1+ years of IT support experience, preferably in a managed services (MSP) or enterprise environment.</li>\n <li>Strong understanding of endpoint operating systems, common business applications, cloud services, and hardware troubleshooting. Relevant industry certifications are a plus.</li>\n <li>Familiarity with MSP Ticketing systems, preferably ConnectWise.</li>\n <li>Familiarity with user identity management, cloud account administration, and device enrollment or provisioning workflows.</li>\n <li>Experience with endpoint management, mobile device management (MDM), or systems administration platforms is preferred.</li>\n <li>Basic understanding of networking (TCP/IP, DNS, DHCP).</li>\n <li>Working knowledge of Windows OS and Microsoft 365 environments.</li>\n <li>Excellent communication and customer service skills, strong problem-solving skills and attention to detail, and the ability to work in a fast-paced, multi-client environment.</li>\n</ul>\n<p> </p>\n<p><strong>Technical Requirements</strong></p>\n<ul>\n <li><strong>Endpoint and Platform Support:</strong></li>\n</ul>\n<ul>\n <li>\n  <ul>\n   <li>Proficient in supporting desktop and mobile operating systems in business environments.</li>\n   <li>Experience with device provisioning, application deployment, and business account or asset management processes.</li>\n   <li>Familiarity with endpoint management, remote monitoring, or device administration platforms.</li>\n   <li>Ability to troubleshoot end-user hardware, mobile devices, peripherals, and common software issues.</li>\n   <li>Knowledge of account administration, cloud-based services, and device enrollment or setup workflows.</li>\n   <li>Understanding of endpoint security controls, device encryption, access protections, and basic security best practices.</li>\n  </ul></li>\n</ul>\n<ul>\n <li><strong>General Technical Skills:</strong></li>\n</ul>\n<ul>\n <li>\n  <ul>\n   <li>Working knowledge of Windows OS and common enterprise applications.</li>\n   <li>Experience with ticketing systems and RMM support tools.</li>\n   <li>Basic networking knowledge (TCP/IP, DNS, DHCP).</li>\n   <li>Familiarity with Microsoft 365 and cloud-based productivity tools.</li>\n  </ul></li>\n</ul>\n<p><strong> </strong></p>\n<p><strong>Performance Metrics</strong></p>\n<ul>\n <li>First contact resolution rate.</li>\n <li>Ticket response and resolution time compliance.</li>\n <li>Customer Satisfaction scores (CSAT).</li>\n <li>Documentation accuracy in ticketing system and documentation platform.</li>\n</ul>\n<h2>What We Offer</h2>\n<p>We offer a competitive compensation and benefits package including, but not limited to the following:</p>\n<ul>\n <li>PTO</li>\n <li>Paid Holidays</li>\n <li>Health, Dental & Vision Insurance </li>\n <li>Simple IRA</li>\n <li>More!</li>\n <li>Pay Range: $45,000-$60,000 annually based on experience. </li>\n</ul>\n<p> </p>\n<p>#IND1</p>",
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