Tech Support Admin II

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    "ShortDescriptionStr": "As a Technology Support Admin II, you will be responsible for 2nd and 3rd level support of hardware, software, and operating systems for PC and Apple based computing platforms. Provides complex technical support for end-user clients. Troubleshoots complex problems using scripts and checklists as guides. Supports mobile workforce. Performs user training. Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. You will also interact with senior internal and external team members and partners. ",
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    "ExternalDescriptionStr": "<p style=\"background-color: white;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">About the Team</span></span><br><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">You will be part of the Workstation Support Team responsible for providing End-user Computing support to all the Corporate Offices, Distribution Centers and Delivery hubs located in the region. We support a wide variety of devices including PC and Apple Laptops and Desktops, Wired and Wireless Printers, Handheld RF Devices, Avaya Phones, etc. We also support multiple OS systems including MS Windows 10, as well as Mac OS&nbsp;</span></span><br><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">We are a dynamic, fast-paced company with exciting growth opportunities. We value imagination, diversity, innovative thinking, and hard-working individuals.</span></span><br><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">About the Role</span></span><br><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">As a Technology Support Admin II, you will be responsible for 2nd and 3rd level support of hardware, software, and operating systems for PC and Apple based computing platforms. Provides complex technical support for end-user clients. Troubleshoots complex problems using scripts and checklists as guides. Supports mobile workforce. Performs user training. Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. You will also interact with senior internal and external team members and partners.&nbsp;</span></span><br><br><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">Responsibilities&nbsp;</span></span><br><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* Identify, troubleshoot, analyze and resolve highly complex desktop computer problems</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* Escalate unresolved problems to Lead Technology Support Admin or Manager</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* Install equipment and software, and coordinates the work of others on installations</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* Perform system administration for desktop solutions.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* Provide highly complex technical support to clients.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* Act as key contact for internal Tech groups in support of technical problem resolutions</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* Monitor network access, addresses data security, password generation and file access to forecast potential access risks.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* May research tools and processes to identify usage and capacity troubles as they develop. Will present research and may assist in developing long-range plans to address problems.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* Assist in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* Develop and produce installation documentation for the most complex applications.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* Conduct research and recommends new technology solutions.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* When required, perform application software integration and testing to ensure that all software, hardware and communication networks operate properly together</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* May generate and maintain user network IDs</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* If required, ensure compliance of software licensing.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* Perform other duties as assigned.</span></span><br><br><br><br><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">Criteria:&nbsp;</span></span><br><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* You have work experience in supporting MS Windows and Mac OS.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* You have previous support or deployment experience in a windows-based enterprise or retail environment.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* You have experience with configuring, administrating, and troubleshooting PC, Desktop and Production printers, Wired and Wireless Zebra Printers, Motorola/Symbol RF Devices.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* Demonstrate good judgment in selecting methods and techniques for obtaining solutions.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* You have the confidence to follow detailed documentation accurately and efficiently.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* You work well in a fast paced, collaborative environment.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* You have strong capabilities in empowering and enabling your team members.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* You have strong communication skills that help convey unconventional ideas that well-grounded engineers need to be sold on.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* You have terrific customer service skills.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* Associate Degree in a technical or computer related field of study, or equivalent related experience.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* 3-5 Years' Desktop Support experience supporting hardware and software on Intel</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* Extensive knowledge of Windows operating systems support.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* Extensive knowledge of configuration, support, and failure analysis of major OEM (HP, IBM, Lenovo, Dell) desktop systems hardware and peripherals.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* Knowledge of Macintosh end-user support preferred.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* Understanding of local, client-server, and database application functions and support.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* Strong written, verbal and interpersonal communication skills.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* OEM hardware and Microsoft MCSE, MCP certifications preferred.</span></span><br><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 10.5pt;\">* Must be physically able to handle and install desktop hardware weighing up to 50 pounds</span></span><br><br>&nbsp;</p><p style=\"background-color: white;\">&nbsp;</p><p style=\"background-color: white;\">&nbsp;</p><p style=\"background-color: white;\">&nbsp;</p><p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Our Culture &amp; Values&nbsp;</strong></span></span></p><p style=\"margin-bottom: 12pt;\"><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt;\">We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.</span></span></p><p style=\"background-color: white; vertical-align: baseline;\">&nbsp;</p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"border: 1pt windowtext; font-size: 11pt; padding: 0in;\"><strong>People First&nbsp;</strong></span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"border: 1pt windowtext; font-size: 11pt; padding: 0in;\">Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:</span></span><br><br>&nbsp;</p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt;\">Benefits</span></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p style=\"background-color: white; line-height: 106%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 106%;\">A generous discount on all WSI brands</span></span></p></li><li><p style=\"background-color: white; line-height: 106%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 106%;\">A 401(k) plan and other investment opportunities</span></span></p></li><li><p style=\"background-color: white; line-height: 106%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 106%;\">Paid vacations, holidays, and time off to volunteer</span></span></p></li><li><p style=\"background-color: white; line-height: 106%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 106%;\">Health benefits, dental and vision insurance, including same-sex domestic partner benefits</span></span></p></li><li><p style=\"background-color: white; line-height: 106%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 106%;\">Tax-free commuter benefits</span></span></p></li><li><p style=\"background-color: white; line-height: 106%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 106%;\">A wellness program that supports your physical, financial and emotional health</span></span></p></li></ul><p style=\"background-color: white; vertical-align: baseline;\">&nbsp;</p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt;\">Continued Learning</span></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p style=\"background-color: white; line-height: 106%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 106%;\">In-person and online learning opportunities through WSI University</span></span></p></li><li><p style=\"background-color: white; line-height: 106%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 106%;\">Cross-brand and cross-function career opportunities&nbsp;</span></span></p></li><li><p style=\"background-color: white; line-height: 106%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 106%;\">Resources for self-development</span></span></p></li><li><p style=\"background-color: white; line-height: 106%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 106%;\">Advisor (Mentor) program</span></span></p></li><li><p style=\"background-color: white; line-height: 106%; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 106%;\">Career development workshops, learning programs, and speaker series&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></p></li></ul><p style=\"background-color: white; vertical-align: baseline;\">&nbsp;</p><p style=\"background-color: white; vertical-align: baseline;\">&nbsp;</p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><i><span style=\"border: 1pt windowtext; font-size: 11pt; padding: 0in;\">WSI will not now or in the future commence an immigration case or \"sponsor\" an individual for this position (for example, H-1B or other employment-based immigration).</span></i></span></p><p style=\"background-color: white; vertical-align: baseline;\">&nbsp;</p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><i><span style=\"border: 1pt windowtext; font-size: 11pt; padding: 0in;\">This role is not eligible for relocation assistance.</span></i></span></p><p style=\"background-color: white; vertical-align: baseline;\">&nbsp;</p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: black; font-family: Aptos, sans-serif;\"><i><span style=\"border: 1pt windowtext; font-size: 11pt; padding: 0in;\">Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.</span></i></span></p>",
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