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HomeCompaniesFa Esau Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001Customer Service Rep I

Customer Service Rep I

Fa Esau Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001 · Jacksonville, FL, United States; FL-Jacksonville-10550 Deerwood, Jacksonville, FL, US · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Esau Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001
TitleCustomer Service Rep I
Normalized title-
Department / teamUSA Field Sr. Administrative Suppo
LocationJacksonville, FL, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-12 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa Esau Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Jacksonville.Open
Department jobsActive postings in USA Field Sr. Administrative Suppo.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Esau Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001
Source9e3ec1f2-78c7-4d75-8a87-c84b67753833
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description 💼 Ready to Deliver Outstanding Customer Support? 📞 Be the Voice That Makes a Difference! Join Us as Customer Service Representative – Onsite Role | Jacksonville, FL What’s in it for you? 🔹 Assist with Care: Provide assignment support for open/pending claims by contacting clients and contractors. 🔹 Ensure Accuracy: Document details across multiple systems according to procedures. 🔹 Create Impact: Deliver exceptional service that restores communities every day. At Crawford, every claim represents a person and a community we help rebuild. As a Customer Service Representative, your strong communication skills, customer service experience (call center preferred), and computer proficiency will ensure a seamless claims process and positive client experience. This is your chance to be part of the One Crawford family —where your work truly matters. ✨ Ready to make an impact through service and support? Apply today and help us restore lives! Responsibilities Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements. Reviews dashboard for outstanding assignments. Contacts contractors for file status (site inspection, estimate upload, etc.). Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project. Completes customer service satisfaction surveys as required. Assists external clients with customer service inquiries. Participates in special projects or performs duties in other areas as requested. Upholds the Crawford Code of Business Conduct and Ethics at all times. Qualifications High School Diploma or equivalent and at least 2 year's customer service and/or administrative/clerical experience. Demonstrated experience in customer service, administrative/clerical skills. Highly proficient and advanced computer skills. Excellent attention to detail and organizational skills Good time management abilities. Strong analytical and problem solving ability. Excellent written, verbal and oral communication skills. Good interpersonal skills. Ability to work independently, with minimal supervision Strong work ethic #LI-EC1

Full job record

Job ID8d698aa1614cd6dced6fa7d3987d3c3b1a2def0c
Org IDdfed3709-5332-4d2e-b7ca-369e73edb560
Source ID9e3ec1f2-78c7-4d75-8a87-c84b67753833
Board ID9e3ec1f2-78c7-4d75-8a87-c84b67753833
Provideroracle_hcm
Provider Job Key4393
TitleCustomer Service Rep I
Normalized Title
Statusactive
Activeyes
Location TextJacksonville, FL, United States; FL-Jacksonville-10550 Deerwood, Jacksonville, FL, US
DepartmentUSA Field Sr. Administrative Suppo
Team
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionFL
CityJacksonville
Salary RawDescription 💼 Ready to Deliver Outstanding Customer Support? 📞 Be the Voice That Makes a Difference! Join Us as Customer Service Representative – Onsite Role | Jacksonville, FL What’s in it for you? 🔹 Assist with Care: Provide assignment support for open/pending claims by contacting clients and contractors. 🔹 Ensure Accuracy: Document details across multiple systems according to procedures. 🔹 Create Impact: Deliver exceptional service that restores communities every day. At Crawford, every claim represents a person and a community we help rebuild. As a Customer Service Representative, your strong communication skills, customer service experience (call center preferred), and computer proficiency will ensure a seamless claims process and positive client experience. This is your chance to be part of the One Crawford family —where your work truly matters. ✨ Ready to make an impact through service and support? Apply today and help us restore lives! Responsibilities Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements. Reviews dashboard for outstanding assignments. Contacts contractors for file status (site inspection, estimate upload, etc.). Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project. Completes customer service satisfaction surveys as required. Assists external clients with customer service inquiries. Participates in special projects or performs duties in other areas as requested. Upholds the Crawford Code of Business Conduct and Ethics at all times. Qualifications High School Diploma or equivalent and at least 2 year's customer service and/or administrative/clerical experience. Demonstrated experience in customer service, administrative/clerical skills. Highly proficient and advanced computer skills. Excellent attention to detail and organizational skills Good time management abilities. Strong analytical and problem solving ability. Excellent written, verbal and oral communication skills. Good interpersonal skills. Ability to work independently, with minimal supervision Strong work ethic #LI-EC1
Salary Min
Salary Max
Salary Currency
Salary Periodday
Source URLhttps://fa-esau-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/crawco-jobs/job/4393
Apply URLhttps://fa-esau-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/crawco-jobs/job/4393
First Seen At2026-05-31 18:06:38Z
Last Seen At2026-06-06 11:30:41Z
Last Checked At2026-06-06 11:30:41Z
Last Changed At2026-05-31 18:06:38Z
Inactive At
Source Posted At2026-05-12 21:37:30Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-esau-saasfaprod1.fa.ocs.oraclecloud.com|CX_1001/date=2026-06-06/2026-06-06T11-30-26-653Z-e30bde3cbe242fb473f29fec64b7a98b8c41a11f0f63a18670b7f73c989e5000.json
Event Fields
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  "last_changed_at": "2026-05-31T18:06:38.013Z",
  "active_status": "active"
}
Parsed Structured
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  "remote_policy": "hybrid",
  "salary_period": "day",
  "workplace_type": "hybrid",
  "salary_currency": null
}
Extensions
{}
Native Structured
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