Home › Companies › Fa Esau Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001 › Customer Service Rep I
Customer Service Rep I
Fa Esau Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001 · Jacksonville, FL, United States; FL-Jacksonville-10550 Deerwood, Jacksonville, FL, US · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Esau Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001 |
| Title | Customer Service Rep I |
| Normalized title | - |
| Department / team | USA Field Sr. Administrative Suppo |
| Location | Jacksonville, FL, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-12 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Esau Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Jacksonville. | Open |
| Department jobs | Active postings in USA Field Sr. Administrative Suppo. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Esau Saasfaprod1 Fa Ocs Oraclecloud Com CX 1001 |
| Source | 9e3ec1f2-78c7-4d75-8a87-c84b67753833 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
💼 Ready to Deliver Outstanding Customer Support?
📞 Be the Voice That Makes a Difference!
Join Us as Customer Service Representative – Onsite Role | Jacksonville, FL
What’s in it for you?
🔹 Assist with Care: Provide assignment support for open/pending claims by contacting clients and contractors.
🔹 Ensure Accuracy: Document details across multiple systems according to procedures.
🔹 Create Impact: Deliver exceptional service that restores communities every day.
At Crawford, every claim represents a person and a community we help rebuild. As a Customer Service Representative, your strong communication skills, customer service experience (call center preferred), and computer proficiency will ensure a seamless claims process and positive client experience.
This is your chance to be part of the One Crawford family —where your work truly matters.
✨ Ready to make an impact through service and support? Apply today and help us restore lives!
Responsibilities
Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements.
Reviews dashboard for outstanding assignments.
Contacts contractors for file status (site inspection, estimate upload, etc.).
Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.
Completes customer service satisfaction surveys as required.
Assists external clients with customer service inquiries.
Participates in special projects or performs duties in other areas as requested.
Upholds the Crawford Code of Business Conduct and Ethics at all times.
Qualifications
High School Diploma or equivalent and at least 2 year's customer service and/or administrative/clerical experience.
Demonstrated experience in customer service, administrative/clerical skills.
Highly proficient and advanced computer skills.
Excellent attention to detail and organizational skills
Good time management abilities.
Strong analytical and problem solving ability.
Excellent written, verbal and oral communication skills.
Good interpersonal skills.
Ability to work independently, with minimal supervision
Strong work ethic
#LI-EC1
Full job record
| Job ID | 8d698aa1614cd6dced6fa7d3987d3c3b1a2def0c |
| Org ID | dfed3709-5332-4d2e-b7ca-369e73edb560 |
| Source ID | 9e3ec1f2-78c7-4d75-8a87-c84b67753833 |
| Board ID | 9e3ec1f2-78c7-4d75-8a87-c84b67753833 |
| Provider | oracle_hcm |
| Provider Job Key | 4393 |
| Title | Customer Service Rep I |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Jacksonville, FL, United States; FL-Jacksonville-10550 Deerwood, Jacksonville, FL, US |
| Department | USA Field Sr. Administrative Suppo |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | FL |
| City | Jacksonville |
| Salary Raw | Description 💼 Ready to Deliver Outstanding Customer Support? 📞 Be the Voice That Makes a Difference! Join Us as Customer Service Representative – Onsite Role | Jacksonville, FL What’s in it for you? 🔹 Assist with Care: Provide assignment support for open/pending claims by contacting clients and contractors. 🔹 Ensure Accuracy: Document details across multiple systems according to procedures. 🔹 Create Impact: Deliver exceptional service that restores communities every day. At Crawford, every claim represents a person and a community we help rebuild. As a Customer Service Representative, your strong communication skills, customer service experience (call center preferred), and computer proficiency will ensure a seamless claims process and positive client experience. This is your chance to be part of the One Crawford family —where your work truly matters. ✨ Ready to make an impact through service and support? Apply today and help us restore lives! Responsibilities Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements. Reviews dashboard for outstanding assignments. Contacts contractors for file status (site inspection, estimate upload, etc.). Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project. Completes customer service satisfaction surveys as required. Assists external clients with customer service inquiries. Participates in special projects or performs duties in other areas as requested. Upholds the Crawford Code of Business Conduct and Ethics at all times. Qualifications High School Diploma or equivalent and at least 2 year's customer service and/or administrative/clerical experience. Demonstrated experience in customer service, administrative/clerical skills. Highly proficient and advanced computer skills. Excellent attention to detail and organizational skills Good time management abilities. Strong analytical and problem solving ability. Excellent written, verbal and oral communication skills. Good interpersonal skills. Ability to work independently, with minimal supervision Strong work ethic #LI-EC1 |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://fa-esau-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/crawco-jobs/job/4393 |
| Apply URL | https://fa-esau-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/crawco-jobs/job/4393 |
| First Seen At | 2026-05-31 18:06:38Z |
| Last Seen At | 2026-06-06 11:30:41Z |
| Last Checked At | 2026-06-06 11:30:41Z |
| Last Changed At | 2026-05-31 18:06:38Z |
| Inactive At | — |
| Source Posted At | 2026-05-12 21:37:30Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-esau-saasfaprod1.fa.ocs.oraclecloud.com|CX_1001/date=2026-06-06/2026-06-06T11-30-26-653Z-e30bde3cbe242fb473f29fec64b7a98b8c41a11f0f63a18670b7f73c989e5000.json |
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