Senior Client Delivery Lead

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. We have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like. You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects. The Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. The Senior Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client. Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms What you'll do: You will be managing the relationship with client counterparts (often product owners and business owners) You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues Being the knowledge base of how Kraken works and how we deliver Kraken Platform Triaging incoming requests and communicating client priorities internally. Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform. Supporting the engineering team to deliver product features Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have. This is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role. We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change. You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client. We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you. What you'll need: At senior level we require relevant domain experience across one of the following areas (Energy, billing systems, CRM, customer journeys, data, DERMS, energy market experience, ERCOT, payments, commercials). Strong agile delivery experience Experience of product management and customer journeys Solid understanding of technology and associated trends Excellent communications, collaboration and presentation skills Strong influencing skills and ability to challenge traditional ways of thinking Experience of working with significant complex delivery pipelines for clients Patience - our clients are undergoing huge transformations that take time and require our understanding Consulting experience is a plus Regulatory compliance experience is a plus We have a new office in New York City and will need you to be onsite 3+ days a week. There will also be travel to client sites across the country at regular intervals. Experience / Qualifications needed: Technical mindset, experience in the energy supply sector and with customer journeys Degree qualified equivalent, with strong client delivery and/or product ownership experience Experience in client facing roles and stakeholder management Experience in managing technical product or projects Exceptional interpersonal skills Proficient in tools such as miro and office suite Culture fit: Passionate about leading, motivating and developing others Passionate about helping customers (without them, we don’t exist) Passionate about technology (we are a tech business disrupting energy) Committed to sustainability (we are all about speeding up the shift to a more sustainable world) Open minded, flexible and adaptable (we are constantly growing, changing and evolving) Confident in decision making Supportive Approachable Inclusive Resilient, working well under pressure Why you'll love it here: Great medical , dental , and vision insurance options including FSAs. Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need. 401(k) plan with employer match. Parental leave. Biological, adoptive and foster parents are all eligible. Pre-tax commuter benefits. Flexible working environment : you need to shift around your schedule? You do you, we genuinely believe in work/life balance. Equity Options : every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such. Modern office or co-working spaces depending on location. The salary range for this senior role in NYC ranges on average from $140,000-$200,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.

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      "text": "What you'll do:",
      "content": "\n<li>You will be managing the relationship with client counterparts (often product owners and business owners)</li>\n<li>You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues</li>\n<li>Being the knowledge base of how Kraken works and how we deliver Kraken Platform</li>\n<li>Triaging incoming requests and communicating client priorities internally.&nbsp;</li>\n<li>Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.</li>\n<li>Supporting the engineering team to deliver product features</li>\n<li>Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.</li>\n\n<div>&nbsp;</div>\n<div>This is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.</div>\n<div>&nbsp;</div>\n<div>We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.</div>\n<div>&nbsp;</div>\n<div>You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.&nbsp;</div>\n<div>&nbsp;</div>\n<div>You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.&nbsp;</div>\n<div>&nbsp;</div>\n\n<li>We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.</li>\n"
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    {
      "text": "What you'll need:",
      "content": "\n<li>At senior level we require relevant domain experience across one of the following areas (Energy, billing systems, CRM, customer journeys, data, DERMS, energy market experience, ERCOT, payments, commercials).</li>\n<li>Strong agile delivery experience</li>\n<li>Experience of product management and customer journeys</li>\n<li>Solid understanding of technology and associated trends</li>\n<li>Excellent communications, collaboration and presentation skills</li>\n<li>Strong influencing skills and ability to challenge traditional ways of thinking</li>\n<li>Experience of working with significant complex delivery pipelines for clients</li>\n<li>Patience - our clients are undergoing huge transformations that take time and require our understanding&nbsp;</li>\n<li>Consulting experience is a plus</li>\n<li>Regulatory compliance experience is a plus</li>\n<li><strong>We have a new office in New York City and will need you to be onsite 3+ days a week. There will also be travel to client sites across the country at regular intervals.&nbsp;</strong></li>\n"
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      "text": "Experience / Qualifications needed:",
      "content": "\n<li>Technical mindset, experience in the energy supply sector and with customer journeys</li>\n<li>Degree qualified equivalent, with strong client delivery and/or product ownership experience</li>\n<li>Experience in client facing roles and stakeholder management</li>\n<li>Experience in managing technical product or projects</li>\n<li>Exceptional interpersonal skills&nbsp;</li>\n<li>Proficient in tools such as miro and office suite</li>\n"
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      "text": "Culture fit: ",
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      "text": "Why you'll love it here:",
      "content": "\n<li>Great <strong>medical</strong>, <strong>dental</strong>, and <strong>vision insurance</strong> options including FSAs.</li>\n<li><strong>Paid time off</strong> — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.</li>\n<li><strong>401(k)</strong> plan with employer match.</li>\n<li><strong>Parental leave.</strong> Biological, adoptive and foster parents are all eligible.&nbsp;</li>\n<li><strong>Pre-tax</strong> commuter benefits.</li>\n<li><strong>Flexible working environment</strong>: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.&nbsp;</li>\n<li><strong>Equity Options</strong>: every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.&nbsp;</li>\n<li><strong>Modern office</strong> or co-working spaces depending on location.</li>\n<li>The <strong>salary range</strong> for this senior role in NYC ranges on average from $140,000-$200,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.&nbsp;</li>\n"
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