(On-Site) Virtual Contact Center Representative

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    "requisitionDescription": "<div><div><div data-pasted=\"true\"><p><b style='font-weight: bold; color: rgb(55, 56, 57); font-family: \"Open Sans\", sans-serif; font-size: 13.3333px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><u>Role:</u></b></p><div style='color: rgb(55, 56, 57); font-family: \"Open Sans\", sans-serif; font-size: 13.3333px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>To assist members and potential members with their Credit Union needs; explain and set up new services, process loan applications, respond to problems, and directs members to the appropriate people.</div><p><b style='font-weight: bold; color: rgb(55, 56, 57); font-family: \"Open Sans\", sans-serif; font-size: 13.3333px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><u>Knowledge and Skills:</u></b></p><table style='border-collapse: collapse; border-spacing: 0px; width: 1195.2px; max-width: 100%; color: rgb(55, 56, 57); font-family: \"Open Sans\", sans-serif; font-size: 13.3333px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><tbody><tr><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\">Experience</td><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\">One year to three years of similar or related experience.</td></tr><tr><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\">Education</td><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\">A high school education or GED.</td></tr><tr><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\">Interpersonal Skills</td><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\">Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.</td></tr><tr><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\">Other Skills</td><td style=\"vertical-align: top; min-width: 50px; padding: 2px;\">1. Must have good listening and communication skills.<br>2. Ability to operate general office equipment such as copier, computer, and other credit union provided equipment.<br>3. Must be able to operate related computer software as provided by the credit union.<br>4. Ability to generate essential reports, interpret data, and calculate ratios.<br>5. Identify acceptable manners of personal identification for telephone security.<br>6. Understand the basics of the Federal reserve system, check clearing process and negotiable instruments.<br>7. Understand internal and external electronic and ACH processes.</td></tr></tbody></table></div></div></div>\n",
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