Director of Operations

Are you a dynamic leader ready to drive systemic transformation in a growing legal firm? Do you thrive in fast-paced environments where you can build and innovate operational processes from the ground up? Are you passionate about developing efficient workflows that ensure exceptional service and client satisfaction? Can you turn strategic vision into operational excellence with precision and speed? Final question: When faced with a challenge, do you get excited or run away? ** IMPORTANT: TO APPLY ** If you have any questions, please email [email protected] only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens. **RECRUITERS DO NOT CONTACT** ST Law Office, PLLC is a dynamic firm deeply committed to supporting immigrants in their journey to secure legal status in the United States. Founded by Attorney Sharifa Tharpe, a Jamaican American with firsthand understanding of the immigrant experience, the firm provides empathetic and effective legal solutions for clients facing complex immigration challenges. Our mission is to ensure that families can remain together, individuals can work and thrive, and that every client receives the personalized attention they deserve. Through compassionate advocacy and innovative problem-solving, we help clients find pathways to live and contribute in the U.S. Notably, we represent clients in all 50 states and worldwide, emphasizing a personal approach to each unique situation. Our firm culture is built on principles of compassion, persistence, and open communication, reflecting our belief that the right legal solutions can change lives. The Director of Operations role is pivotal to ST Law Office, PLLC's growth and mission. This role exists to optimize and oversee the operational efficiency across our sales, legal, marketing, and tech departments. By ingeniously structuring and executing firm-wide processes, this leader ensures the firm delivers outstanding service consistently. As the Director, you will not only strengthen our operational backbone but also enhance client satisfaction and support our transformational legal approach. What you’ll do: Operations Management: Oversee and streamline all firm systems, including sales, legal, and marketing workflows, ensuring consistent performance and scalability. Lead Flow Oversight: Manage the flow of leads from initial contact through to client conversion, ensuring seamless processes. Workflow Optimization: Design and implement efficient workflows, optimize CRM systems, and oversee automations (e.g., Zapier), taking full ownership from build to ongoing improvement. KPI Monitoring: Develop and maintain dashboards to track performance metrics, actively enforcing KPIs and holding team members accountable. Team Leadership: Direct onboarding and training by building structured systems that set new hires up for success. Cross-Departmental Support: Collaborate with teams to identify operational bottlenecks and implement solutions. Technology Integration: Manage the firm's technology stack, improving systems and tools to maximize operational efficiency. Case Production Oversight: Ensure timely case progression and maintain consistent filing output, scaling capacity as the firm grows. What we’re looking for: Educational Background: Bachelor’s degree required, preferably in business or a related field. Operational Expertise: Proven track record in legal or service-based operations, with a focus on building systems from the ground up, not just managing existing ones. Technical Skills: Proficiency with tools such as Zapier, Microsoft 365, and Docketwise; strong tech literacy is essential. Leadership Qualities: Strong leadership and accountability skills; able to enforce KPIs, address underperformance, and drive team results. Proactive Problem-Solving: Execution-focused with the ability to move quickly, pivot under pressure, and deliver results without getting stuck in over-analysis. Effective Communicator: Strong communicator who can translate vision into clear processes, documentation, and team execution. Accountability Focus: Ability to enforce KPIs and hold team members accountable, ensuring consistent performance outcomes. Why you should work here: High Impact: Engage in meaningful work that directly influences the lives of our clients and the efficiency of our firm. Growth Opportunity: Become a key player in a phase of expansion with the potential trajectory toward a Chief Operating Officer role. Direct Leadership Access: Work closely with the firm owner, Attorney Sharifa Tharpe, contributing to strategic decisions. Autonomy and Influence: Lead significant initiatives with autonomy and the authority to shape operational direction and culture. Builder Role: This is an opportunity to build and scale operational systems from the ground up, not just maintain existing processes. Visionary Partnership: Work directly with a fast-moving, visionary founder who values execution and innovation. Additional perks: Healthcare Reimbursement: ICHRA reimbursement provided toward monthly health premiums. Retirement Savings: Opportunities for participation in a 401(k) plan. Time Off: Generous PTO including one week per quarter, with additional benefits during the holiday season. Insurance Benefits: Inclusive of dental, short-term disability (paid by firm), and long-term disability options. This is an extraordinary opportunity to shape the operational strategy of a transformative law firm dedicated to impactful legal advocacy. If you are a proactive leader passionate about operational efficiency and ready to contribute to our mission of making a difference in the lives of our clients, we invite you to apply and become a vital part of ST Law Office, PLLC.

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