Customer Success Manager

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    "location": {
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      "state": "Tel Aviv",
      "postalCode": "6579424",
      "addressCountry": "Israel"
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    "datePosted": "2026-05-06",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Customer Success Manager (CSM)</span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: Arial, sans-serif\">📍 </span><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Location:</span><span style=\"font-family: Arial, sans-serif\"> Tel Aviv, Israel (Hybrid)</span><span style=\"font-family: Arial, sans-serif\"><br></span><span style=\"font-family: Arial, sans-serif\">📍 </span><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Reporting to:</span><span style=\"font-family: Arial, sans-serif\"> VP Operations &amp; CS </span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"text-decoration: underline\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Who are we</span></span><span style=\"font-family: Arial, sans-serif; font-weight: bold\">?</span></span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Nilus is an AI-powered Treasury Management System (TMS)</span><span style=\"font-family: Arial, sans-serif\"> helping modern finance teams optimize cash management, forecasting, and financial operations. We work with a wide range of international customers, enabling them to operate smarter and scale faster through automation and data-driven insights.</span></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Backed by top VCs like Bessemer, Felicis, BTV, and Symbol, Nilus is a fast-growing fintech startup led by a team of ex-fintech pros passionate about transforming the finance function.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"text-decoration: underline\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">What We’re Looking For</span></span><span style=\"font-family: Arial, sans-serif; font-weight: bold\">:</span><br><span style=\"font-family: Arial, sans-serif; font-weight: bold\"><br></span><span style=\"font-family: Arial, sans-serif\">We are looking for a Customer Success Manager with a strong background in treasury, proven experience working with global customers, and hands-on experience using AI tools in day-to-day workflows. This role is critical in ensuring our customers achieve maximum value from Nilus while building long-term partnerships.</span></span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"text-decoration: underline\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Key Responsibilities</span></span><span style=\"font-family: Arial, sans-serif; font-weight: bold\">:</span></span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Own and manage relationships with a portfolio of global customers</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Drive product adoption, engagement, and customer satisfaction</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Act as a trusted advisor on treasury and financial workflows, helping customers optimize processes and leverage Nilus’s AI-driven capabilities to improve efficiency and decision-making.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Identify opportunities for upsell and expansion within existing accounts</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Monitor customer health metrics and proactively mitigate risks</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Collaborate cross-functionally with Product, Sales, and Ops teams to improve customer experience</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><span style=\"text-decoration: underline\">Requirements</span>:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\">Strong background in treasury (</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">must-have</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\">)</span></span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\">Experience working with multiple international customers across multiple regions (</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">must-have</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\">)</span></span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\">Familiarity with AI tools (e.g., ChatGPT, Claude, AI copilots, automation tools) and curiosity about integrating AI into daily workflows (</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">must-have</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\">)</span></span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\">Proven</span><br><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\">experience in Customer Success, Account Management, or similar customer-facing roles</span></span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Excellent communication skills in English</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">High level of business acumen and ability to engage with finance stakeholders (CFOs, Finance Managers, etc.)</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 10pt\">Strong analytical mindset and problem-solving skills</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"text-decoration: underline\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Nice to Have</span></span><span style=\"font-family: Arial, sans-serif; font-weight: bold\">:</span></span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience working in a SaaS company, preferably in fintech or finance tools</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Familiarity with TMS, ERP systems, or financial data platforms</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience working with startups or high-growth environments</span></li>\n</ul>",
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