Transportation Manager

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    "requisitionDescription": "<div><p><span style=\"font-size: 14px;font-family: Arial;\"><strong>SUMMARY: The individual</strong> will be responsible to p</span><span style=\"color: black;background-color: white;font-size: 14px;font-family: Arial;\">lan, direct, and coordinate the trip assignment, dispatching and arrangement of transportation to include QRV vehicles. Areas of coordination and oversight include dispatching, routing, public transit, volunteer driver and gas reimbursement&nbsp;</span><a href=\"\" target=\"_self\"><span style=\"color: black;background-color: white;font-size: 14px;font-family: Arial;\">program</span></a><span style=\"color: black;background-color: white;font-size: 14px;font-family: Arial;\">&nbsp;administration.&nbsp;</span><span style=\"font-size: 14px;font-family: Arial;\">Supervise staff in accordance with company policies and procedures.&nbsp;</span></p><p><span style=\"font-size: 14px;font-family: Arial;\"><strong>ESSENTIAL FUNCTIONS:&nbsp;</strong></span></p><ul><li dir=\"auto\"><span style=\"color: black;background-color: white;font-size: 14px;font-family: Arial;\">Plan, organize, and manage the work of Dispatch, Routing, PT, GR, SSR trip assignment, and VD staff to ensure that the work is accomplished in a manner that results in the efficient distribution of trips to maximize efficiencies to the providers as well as be consistent with Southeastrans and Client requirements and protocols and controls costs.&nbsp;</span><span style=\"font-size: 14px;font-family: Arial;\">&nbsp;</span></li><li dir=\"auto\"><span style=\"color: black;background-color: white;font-size: 14px;font-family: Arial;\">Monitor and approve trip cost (i.e. special rates, provider assignments, etc.) consistent with established approval processes and KPI goals.</span><span style=\"font-size: 14px;font-family: Arial;\">&nbsp;</span></li><li dir=\"auto\"><span style=\"color: black;background-color: white;font-size: 14px;font-family: Arial;\">Direct activities related to dispatching, routing, and standing order assignment. Work with provider relations as relates to tracking transportation provider performance of scheduled trip assignments.&nbsp;</span><span style=\"font-size: 14px;font-family: Arial;\">&nbsp;</span></li><li dir=\"auto\"><span style=\"color: black;background-color: white;font-size: 14px;font-family: Arial;\">Along with provider relations manage investigations to verify and resolve Client complaints for<br>transportation-related issues.&nbsp;</span><span style=\"font-size: 14px;font-family: Arial;\">&nbsp;</span></li><li dir=\"auto\"><span style=\"color: black;font-size: 14px;font-family: Arial;\">Assures that transportation personnel are effectively performing functions between the internal departments and customers by monitoring requests for transportation and by assuring appropriate prioritizing of trip assignments and dispatching of requests are followed.</span><span style=\"font-size: 14px;font-family: Arial;\">&nbsp;</span></li><li dir=\"auto\"><span style=\"color: black;font-size: 14px;font-family: Arial;\">Resolves customer transportation-related problems by evaluating situations with QA and, determining proper action needed for customer satisfaction, and consulting with management about situations with significant financial impact.</span><span style=\"font-size: 14px;font-family: Arial;\">&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 14px;font-family: Arial;\">Evaluate department processes. Recommend and coordinate needed changes based on process improvement analysis.&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 14px;font-family: Arial;\">Conduct interviews, hire new staff, and provide employee orientation.&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 14px;font-family: Arial;\">Approve overtime and hours worked for direct reports and QRV drivers&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 14px;font-family: Arial;\">Establish employee goals and conduct employee performance reviews.&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 14px;font-family: Arial;\">Develop and report relevant provider metrics to include on-time performance, # of trips and unit/per mile cost as well as OT $, etc. on an as-needed basis to leadership&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 14px;font-family: Arial;\">Responsible to meet department productivity and quality goals.&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 14px;font-family: Arial;\">Communicate with other Supervisors and Managers.&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 14px;font-family: Arial;\">Other duties as assigned.&nbsp;</span></li></ul><p><span style=\"font-size: 14px;font-family: Arial;\"><strong>QUALIFICATIONS REQUIRED:&nbsp;</strong></span></p><ul><li dir=\"auto\"><span style=\"font-size: 14px;font-family: Arial;\">Two or more years of medical or non-emergency transportation/dispatch experience&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 14px;font-family: Arial;\">Excellent interpersonal communication skills; strong leadership skills&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 14px;font-family: Arial;\">Excellent analytical skills&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 14px;font-family: Arial;\">Experience in negotiation tactics and strategies&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 14px;font-family: Arial;\">Proficiency in working with Microsoft Office products&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 14px;font-family: Arial;\">Demonstrated ability to assess individual and departmental needs and execute effective strategies to address those needs&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 14px;font-family: Arial;\">Strong organizational skills, including time management and documentation&nbsp;</span></li></ul><p><span style=\"font-size: 14px;font-family: Arial;\"><strong>MINIMUM REQUIRED EDUCATION:&nbsp;</strong></span></p><ul><li dir=\"auto\"><span style=\"font-size: 14px;font-family: Arial;\">&nbsp;</span><span style=\"font-size: 10pt;font-family: Arial;\">High School Diploma</span><span style=\"font-size: 14px;font-family: Arial;\">&nbsp;</span></li><li dir=\"auto\"><span style=\"font-size: 14px;font-family: Arial;\">Bachelor&rsquo;s Degree or NEMT experience preferred&nbsp;</span></li></ul><p><span style=\"font-size: 14px;font-family: Arial;\">&nbsp;</span></p></div>\n",
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