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Home › Companies › 711ae198 B100 4620 8a9c 87ed79c725c4 19000101 000001 › Support Engineer

Support Engineer

711ae198 B100 4620 8a9c 87ed79c725c4 19000101 000001 · Centennial, CO, US, Centennial, CO · Active · $45,000–$65,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company711ae198 B100 4620 8a9c 87ed79c725c4 19000101 000001
TitleSupport Engineer
Normalized title-
Department / team-
LocationCentennial, CO, United States
Work model-
Employment type-
Salary$45,000–$65,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2022-05-16 / 2026-05-31
Changed / last seen2026-06-18 / 2026-06-18

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Linked records

Company711ae198 B100 4620 8a9c 87ed79c725c4 19000101 000001
Sourcef2fe07bf-7d26-4634-a7ff-c6d35edbb870
ATS providerADP Workforce Now Recruiting

Description

Vexcel Imaging US Inc. is a technology company that manufactures market-leading aerial survey cameras. In addition, the Vexcel Data Program brings world class imagery to internet-scale cloud services with our imagery acquisition program. We are imaging the world for companies to use the highest quality data to manage their businesses more efficiently. Our backbone is the best-in-class UltraCam hardware and software, our job is to work with worldwide partners to take this aerial imagery and build a scaled-out cloud service that supports commercial and government agencies. We are building on leading imagery and cloud technologies. If you are passionate about mapping and a high growth business this role is for you. Our Support Engineers work in our Denver CO. camera facility and at customer sites in North America and worldwide. The UltraCam support team supports electrical, electronic, mechanical and software products that are manufactured by Vexcel Imaging and our partners. Being self-motivated and able to work independently is critical to success in this position. Understanding electronic, mechanical hardware to sub system level is necessary. Our products are used to capture digital imagery for survey applications in airborne environments. Our digital sensors are integrated with other systems to manage flights and capture precision data. The successful candidate will be a good communicator and team player. We would like a candidate that embraces the team environment and has a focus for helping customers and colleagues succeed. We are looking for someone that is willing to take ownership of there success. Responsibilities: Product Support Ensure excellent customer and partner relationships using well-organized communication Ensure appropriate escalation paths leading to Support Case resolution Plan customer visits for support issues. Efficiently respond to support requests via email, phone and text message Maintain support procedure documentation Support Vexcel Imaging products as well as partner products to successful problem resolution Administer software licensing Work with customers and Vexcel products in the field Repair Vexcel products in the support lab Contribute to improve product quality and customer and partner service Product Delivery Deliver products complying with our standards and as agreed in sales contracts Ensure product delivery to be complete according to sales contract Perform Incoming-goods check after receiving camera from production Perform camera testing under real conditions (test flight) Perform Image and camera hardware quality checks Assist with logistics functions (receiving, packing, shipping) Product Installation, Training and Service & Calibration (S&C) Arrange installation & training schedule in cooperation with customers and partners Provide enhanced product trainings for customers, partners and internal customers Provide quality training documentation Perform camera service and calibrations at centers in Graz, Denver and Singapore Perform final testing and outgoing-goods check before shipment Additional responsibilities: Provide assistance to flying partners for successful data capture Maintain loaner pool of cameras (Receiving, Packing, Shipping) Provide camera hardware software and firmware updates Support worldwide calibrations and field calibrations. Work according to ISO standards Knowledge and skill requirements: Education 2yr or 4yr technical degree, Military, Trade or Technical Education with electricity, electronics, and computers focus Strong customer service skills and experience Electrical and Electronic troubleshooting skills Precision mechanical skills Leadership skills English language skills, additionally German or Spanish would be a plus. Computer technology skills (software, hardware, firmware) Superb communication skills Ability to work well under pressure Capable of working independently and unsupervised Team player capable of helping others be successful Flexibility with ability to work in highly dynamic environment Previous Support engineer experience preferred Job Type: Full-time Location: Centennial, CO Pay: $45,000.00 - $65,000.00 per year depending on experience Vexcel offers a comprehensive benefits package, including medical, dental, vision, HSA, retirement (401k), with a very generous company contribution. Vexcel has several offices and more than 400 employees across the globe. Vexcel embraces a work culture of kindness, respect, and personal career growth. Vexcel is committed to a diverse and inclusive workplace. Vexcel is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Full job record

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CountryUnited States
RegionCO
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Salary Min45,000
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First Seen At2026-05-31 19:00:09Z
Last Seen At2026-06-18 13:13:09Z
Last Checked At2026-06-18 13:13:09Z
Last Changed At2026-06-18 13:13:09Z
Inactive At—
Source Posted At2022-05-16 16:34:00Z
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    "requisitionDescription": "<div><div><p id=\"isPasted\" style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Vexcel Imaging US Inc. is a technology company that manufactures market-leading aerial survey cameras. In addition, the Vexcel Data Program brings world class imagery to internet-scale cloud services with our imagery acquisition program.</p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'>We are imaging the world for companies to use the highest quality data to manage their businesses more efficiently. Our backbone is the best-in-class UltraCam hardware and software, our job is to work with worldwide partners to take this aerial imagery and build a scaled-out cloud service that supports commercial and government agencies. We are building on leading imagery and cloud technologies. If you are passionate about mapping and a high growth business this role is for you.</p><p id=\"isPasted\" style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"font-size:16px;color:#2D2D2D;\">Our Support Engineers work in our Denver CO. camera facility and at customer sites in North America and worldwide. The UltraCam support team supports electrical, electronic, mechanical and software products that are manufactured by Vexcel Imaging and our partners. Being self-motivated and able to work independently is critical to success in this position. Understanding electronic, mechanical hardware to sub system level is necessary. Our products are used to capture digital imagery for survey applications in airborne environments. Our digital sensors are integrated with other systems to manage flights and capture precision data. The successful candidate will be a good communicator and team player. We would like a candidate that embraces the team environment and has a focus for helping customers and colleagues succeed. We are looking for someone that is willing to take ownership of there success.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style=\"font-size:16px;color:#2D2D2D;\">Responsibilities:</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><strong><span style=\"font-family:;font-size:12.0pt;\">Product Support</span></strong><ol style=\"list-style-type: circle;\"><li><span style=\"font-family:;font-size:12.0pt;\">Ensure excellent customer and partner relationships using well-organized communication</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Ensure appropriate escalation paths leading to Support Case resolution</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Plan customer visits for support issues.</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Efficiently respond to support requests via email, phone and text message</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Maintain support procedure documentation</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Support Vexcel Imaging products as well as partner products to successful problem resolution</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Administer software licensing</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Work with customers and Vexcel products in the field</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Repair Vexcel products in the support lab</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Contribute to improve product quality and customer and partner service</span></li></ol></li></ul><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><strong><span style=\"font-size:16px;\">Product Delivery</span></strong></li></ul><ol style=\"list-style-type: circle;\"><li><span style=\"font-family:;font-size:12.0pt;\">Deliver products complying with our standards and as agreed in sales contracts</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Ensure product delivery to be complete according to sales contract</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Perform Incoming-goods check after receiving camera from production</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Perform camera testing under real conditions (test flight)</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Perform Image and camera hardware quality checks</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Assist with logistics functions (receiving, packing, shipping)</span></li></ol><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><strong><span style=\"font-size:16px;\">Product Installation, Training and Service &amp; Calibration (S&amp;C)</span></strong></li></ul><ol style=\"list-style-type: circle;\"><li><span style=\"font-family:;font-size:12.0pt;\">Arrange installation &amp; training schedule in cooperation with customers and partners</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Provide enhanced product trainings for customers, partners and internal customers</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Provide quality training documentation</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Perform camera service and calibrations at centers in Graz, Denver and Singapore</span></li><li><span style=\"font-family:;font-size:12.0pt;\">Perform final testing and outgoing-goods check before shipment</span></li></ol><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style=\"font-size:16px;color:#2D2D2D;\">Additional responsibilities:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">Provide assistance to flying partners for successful data capture</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">Maintain loaner pool of cameras (Receiving, Packing, Shipping)</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">Provide camera hardware software and firmware updates</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">Support worldwide calibrations and field calibrations.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">Work according to ISO standards</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style=\"font-size:16px;color:#2D2D2D;\">&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style=\"font-size:16px;color:#2D2D2D;\">Knowledge and skill requirements:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">Education 2yr or 4yr technical degree, Military, Trade or Technical</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">Education with electricity, electronics, and computers focus</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">Strong customer service skills and experience</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">Electrical and Electronic troubleshooting skills</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">Precision mechanical skills</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">Leadership skills</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">English language skills, additionally German or Spanish would be a plus.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">Computer technology skills (software, hardware, firmware)</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">Superb communication skills</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">Ability to work well under pressure</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">Capable of working independently and unsupervised</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">Team player capable of helping others be successful</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">Flexibility with ability to work in highly dynamic environment</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">Previous Support engineer experience preferred&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4B4B4B;background:white;'><span style=\"font-size:16px;\">&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"font-size:16px;color:#2D2D2D;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style=\"font-size:16px;color:#2D2D2D;\">Job Type:</span></strong><span style=\"font-size:16px;color:#2D2D2D;\">&nbsp;Full-time</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"font-size:16px;color:#2D2D2D;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style=\"font-size:16px;color:#2D2D2D;\">Location:</span></strong><span style=\"font-size:16px;color:#2D2D2D;\">&nbsp;Centennial, CO</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"font-size:16px;color:#2D2D2D;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style=\"font-size:16px;color:#2D2D2D;\">Pay:</span></strong><span style=\"font-size:16px;color:#2D2D2D;\">&nbsp;$45,000.00 - $65,000.00 per year depending on experience&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"font-size:16px;color:#2D2D2D;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Vexcel offers a comprehensive benefits package, including medical, dental, vision, HSA, retirement (401k), with a very generous company contribution.</p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Vexcel has several offices and more than 400 employees across the globe. Vexcel embraces a work culture of kindness, respect, and personal career growth.</p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><em>Vexcel is committed to a diverse and inclusive workplace. Vexcel is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.</em></p><p><br></p></div></div>\n",
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