Service Operations Coordinator

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  "source_hash": "ebdf6459a4cdbdbe13caf6981a1d067a33ac6636231baddc741211d3163d86e3",
  "last_changed_at": "2026-06-06T18:48:57.701Z",
  "active_status": "deleted"
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{
  "language": "en",
  "location": {
    "raw": "Caldwell, ID, 83605",
    "city": "Caldwell",
    "region": "ID",
    "country": "United States",
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    "confidence": 0.9
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  "inferred_at": "2026-06-04T14:25:56.957Z",
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    "location": {
      "raw": "Caldwell, ID, 83605",
      "city": "Caldwell",
      "region": "ID",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
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{
  "detail": {
    "url": "https://johnsonthermalsystems.applytojob.com/apply/jobs/details/e5wZCF1BHq?&",
    "heading": "Service Operations Coordinator",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://johnsonthermalsystems.applytojob.com/apply/e5wZCF1BHq/Service-Operations-Coordinator",
    "description_html": "<img alt=\"\" height=\"100\" src=\"https://assets.jazz.co/customers/customer_20230228202148_SWXWTXGZYJKJP22R/layout/20260512210639-image.png\" width=\"288\"><table class=\"MsoTableGrid\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td style=\"border-bottom:1px solid #000000;width:623px;padding:0in 7px 0in 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Summary:</span></b><br><span style=\"font-family:Calibri, sans-serif;\">​</span><span style=\"font-size:11pt;\">The Service Operations Coordinator ensures the efficient and effective functioning of the service department. This role involves coordinating field project activities, managing job site logistics, facilitating customer service interactions, and scheduling service visits. Acting as a central point of contact, the Coordinator bridges communication between customers, service technicians, and parts suppliers to ensure service requests are completed accurately and on time.</span></span></span></span><br><img alt=\"\" height=\"1\" src=\"https://assets.jazz.co/customers/customer_20230228202148_SWXWTXGZYJKJP22R/layout/20260512210653-image-20260512160653-1.png\" width=\"1\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\"> </span><span style=\"font-family:Calibri, sans-serif;\">​​</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Accountabilities:</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Develop clear and comprehensive field project plans and schedules </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Support project managers and field technicians in defining project scope and objectives </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Manage changes to project timelines, scope, and costs </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Generate quotes for parts and services for out-of-warranty work </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Gather detailed work request descriptions from customers via phone, email, or database access </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Open service orders, schedule field service appointments, and coordinate necessary materials </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Prepare MSOW (Method Statement of Work) reports for site work approval </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Communicate repair requests and detailed instructions to field technicians </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Identify and source correct parts for service work </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Notify customers of additional service needs discovered during field work </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Provide pre-planning and execution strategies for site schedules and scope </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Offer accurate cost estimates and repair timelines to customers </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Review service write-ups with customers to confirm required work </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Ensure timely completion and invoicing of service orders </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Create and track Return Merchandise Authorizations (RMAs) for warranty claims </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Act as liaison between technicians and customers </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Resolve escalated customer issues with professionalism and tact </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Promote positive teamwork and collaboration with technicians and coworkers </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Review field issues related to quality or workmanship and report findings to stakeholders </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Assist with field project evaluations and continuous improvement initiatives </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Perform other job-related duties as assigned </span></span></span></span></span></li></ul><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Required Knowledge/Experience:</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Occasional travel to job sites required </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">High School Diploma or equivalent required </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Minimum 3 years of relevant industry experience </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Experience in power generation or industrial field service preferred </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Background in project estimating or field service coordination is a plus </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Strong mechanical aptitude and ability to communicate technical concepts </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Excellent phone and customer service skills with strong follow-through </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">High attention to detail and commitment to customer satisfaction </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Proficient in calculating figures such as discounts, percentages, and margins </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Strong verbal and written communication skills </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Effective collaboration with cross-functional teams </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Solid analytical and problem-solving abilities </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Exceptional time management and self-motivation </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Ability to thrive in a fast-paced, deadline-driven environment </span></span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Physical Requirements:</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to work in a manufacturing environment with stooping, crouching, twisting, and reaching.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Lift and carry equipment/products up to 50 lbs; use hand tools up to 20 lbs.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to work at heights (up to 20’ ladders) and in various weather conditions.</span></span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Work Environment:</span></b><span style=\"font-family:Calibri, sans-serif;\"> Production floor, manufacturing shop, and office.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Special Requirements:</b> Occasional travel to vendor locations may be required.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Attributes:</span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Safety First</span></b><span style=\"font-family:Calibri, sans-serif;\"> – Promotes safe service operations and supports compliance with job site and company safety standards. </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Have Humanity</span></b><span style=\"font-family:Calibri, sans-serif;\"> – Provides responsive, </span></span></span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">respectful, and customer-focused support to clients, technicians, and team members. </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Be Transparent</span></b><span style=\"font-family:Calibri, sans-serif;\"> – Communicates clearly and proactively regarding schedules, service updates, and project needs. </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Drive Innovation</span></b><span style=\"font-family:Calibri, sans-serif;\"> – Identifies process improvements to increase service efficiency and coordination. </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Be Resilient</span></b><span style=\"font-family:Calibri, sans-serif;\"> – Effectively manages changing priorities and resolves challenges in a fast-paced environment. </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Always Reliable</span></b><span style=\"font-family:Calibri, sans-serif;\"> – Ensures service requests, scheduling, and logistics are handled accurately and on time. </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Grit</span></b><span style=\"font-family:Calibri, sans-serif;\"> – Takes initiative and follows through to keep projects and service operations running smoothly.</span></span></span></span></span></li></ul></td></tr></tbody></table>",
    "description_text": "Summary:\n ​ The Service Operations Coordinator ensures the efficient and effective functioning of the service department. This role involves coordinating field project activities, managing job site logistics, facilitating customer service interactions, and scheduling service visits. Acting as a central point of contact, the Coordinator bridges communication between customers, service technicians, and parts suppliers to ensure service requests are completed accurately and on time.\n ​​\n Accountabilities: Develop clear and comprehensive field project plans and schedules\n Support project managers and field technicians in defining project scope and objectives\n Manage changes to project timelines, scope, and costs\n Generate quotes for parts and services for out-of-warranty work\n Gather detailed work request descriptions from customers via phone, email, or database access\n Open service orders, schedule field service appointments, and coordinate necessary materials\n Prepare MSOW (Method Statement of Work) reports for site work approval\n Communicate repair requests and detailed instructions to field technicians\n Identify and source correct parts for service work\n Notify customers of additional service needs discovered during field work\n Provide pre-planning and execution strategies for site schedules and scope\n Offer accurate cost estimates and repair timelines to customers\n Review service write-ups with customers to confirm required work\n Ensure timely completion and invoicing of service orders\n Create and track Return Merchandise Authorizations (RMAs) for warranty claims\n Act as liaison between technicians and customers\n Resolve escalated customer issues with professionalism and tact\n Promote positive teamwork and collaboration with technicians and coworkers\n Review field issues related to quality or workmanship and report findings to stakeholders\n Assist with field project evaluations and continuous improvement initiatives\n Perform other job-related duties as assigned\n Required Knowledge/Experience: Occasional travel to job sites required\n High School Diploma or equivalent required\n Minimum 3 years of relevant industry experience\n Experience in power generation or industrial field service preferred\n Background in project estimating or field service coordination is a plus\n Strong mechanical aptitude and ability to communicate technical concepts\n Excellent phone and customer service skills with strong follow-through\n High attention to detail and commitment to customer satisfaction\n Proficient in calculating figures such as discounts, percentages, and margins\n Strong verbal and written communication skills\n Effective collaboration with cross-functional teams\n Solid analytical and problem-solving abilities\n Exceptional time management and self-motivation\n Ability to thrive in a fast-paced, deadline-driven environment\n Physical Requirements: Ability to work in a manufacturing environment with stooping, crouching, twisting, and reaching.\n Lift and carry equipment/products up to 50 lbs; use hand tools up to 20 lbs.\n Ability to work at heights (up to 20’ ladders) and in various weather conditions.\n Work Environment: Production floor, manufacturing shop, and office.\n Special Requirements: Occasional travel to vendor locations may be required.\n Attributes: Safety First – Promotes safe service operations and supports compliance with job site and company safety standards.\n Have Humanity – Provides responsive,  respectful, and customer-focused support to clients, technicians, and team members.\n Be Transparent – Communicates clearly and proactively regarding schedules, service updates, and project needs.\n Drive Innovation – Identifies process improvements to increase service efficiency and coordination.\n Be Resilient – Effectively manages changing priorities and resolves challenges in a fast-paced environment.\n Always Reliable – Ensures service requests, scheduling, and logistics are handled accurately and on time.\n Grit – Takes initiative and follows through to keep projects and service operations running smoothly.",
    "jsonld_jobposting": {
      "url": "https://johnsonthermalsystems.applytojob.com/apply/e5wZCF1BHq/Service-Operations-Coordinator",
      "@type": "JobPosting",
      "title": "Service Operations Coordinator",
      "@context": "http://schema.org/",
      "datePosted": "2026-05-12",
      "description": "<img alt=\"\" height=\"100\" src=\"https://assets.jazz.co/customers/customer_20230228202148_SWXWTXGZYJKJP22R/layout/20260512210639-image.png\" width=\"288\"><table class=\"MsoTableGrid\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td style=\"border-bottom:1px solid #000000;width:623px;padding:0in 7px 0in 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Summary:</span></b><br><span style=\"font-family:Calibri, sans-serif;\">​</span><span style=\"font-size:11pt;\">The Service Operations Coordinator ensures the efficient and effective functioning of the service department. This role involves coordinating field project activities, managing job site logistics, facilitating customer service interactions, and scheduling service visits. Acting as a central point of contact, the Coordinator bridges communication between customers, service technicians, and parts suppliers to ensure service requests are completed accurately and on time.</span></span></span></span><br><img alt=\"\" height=\"1\" src=\"https://assets.jazz.co/customers/customer_20230228202148_SWXWTXGZYJKJP22R/layout/20260512210653-image-20260512160653-1.png\" width=\"1\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\"> </span><span style=\"font-family:Calibri, sans-serif;\">​​</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Accountabilities:</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Develop clear and comprehensive field project plans and schedules </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Support project managers and field technicians in defining project scope and objectives </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Manage changes to project timelines, scope, and costs </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Generate quotes for parts and services for out-of-warranty work </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Gather detailed work request descriptions from customers via phone, email, or database access </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Open service orders, schedule field service appointments, and coordinate necessary materials </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Prepare MSOW (Method Statement of Work) reports for site work approval </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Communicate repair requests and detailed instructions to field technicians </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Identify and source correct parts for service work </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Notify customers of additional service needs discovered during field work </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Provide pre-planning and execution strategies for site schedules and scope </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Offer accurate cost estimates and repair timelines to customers </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Review service write-ups with customers to confirm required work </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Ensure timely completion and invoicing of service orders </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Create and track Return Merchandise Authorizations (RMAs) for warranty claims </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Act as liaison between technicians and customers </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Resolve escalated customer issues with professionalism and tact </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Promote positive teamwork and collaboration with technicians and coworkers </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Review field issues related to quality or workmanship and report findings to stakeholders </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Assist with field project evaluations and continuous improvement initiatives </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Perform other job-related duties as assigned </span></span></span></span></span></li></ul><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Required Knowledge/Experience:</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Occasional travel to job sites required </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">High School Diploma or equivalent required </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Minimum 3 years of relevant industry experience </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Experience in power generation or industrial field service preferred </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Background in project estimating or field service coordination is a plus </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Strong mechanical aptitude and ability to communicate technical concepts </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Excellent phone and customer service skills with strong follow-through </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">High attention to detail and commitment to customer satisfaction </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Proficient in calculating figures such as discounts, percentages, and margins </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Strong verbal and written communication skills </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Effective collaboration with cross-functional teams </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Solid analytical and problem-solving abilities </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Exceptional time management and self-motivation </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\">Ability to thrive in a fast-paced, deadline-driven environment </span></span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Physical Requirements:</span></b></span></span></span><ul><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to work in a manufacturing environment with stooping, crouching, twisting, and reaching.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Lift and carry equipment/products up to 50 lbs; use hand tools up to 20 lbs.</span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to work at heights (up to 20’ ladders) and in various weather conditions.</span></span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Work Environment:</span></b><span style=\"font-family:Calibri, sans-serif;\"> Production floor, manufacturing shop, and office.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Special Requirements:</b> Occasional travel to vendor locations may be required.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Attributes:</span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Safety First</span></b><span style=\"font-family:Calibri, sans-serif;\"> – Promotes safe service operations and supports compliance with job site and company safety standards. </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Have Humanity</span></b><span style=\"font-family:Calibri, sans-serif;\"> – Provides responsive, </span></span></span></span></span><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Calibri, sans-serif;\">respectful, and customer-focused support to clients, technicians, and team members. </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Be Transparent</span></b><span style=\"font-family:Calibri, sans-serif;\"> – Communicates clearly and proactively regarding schedules, service updates, and project needs. </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Drive Innovation</span></b><span style=\"font-family:Calibri, sans-serif;\"> – Identifies process improvements to increase service efficiency and coordination. </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Be Resilient</span></b><span style=\"font-family:Calibri, sans-serif;\"> – Effectively manages changing priorities and resolves challenges in a fast-paced environment. </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Always Reliable</span></b><span style=\"font-family:Calibri, sans-serif;\"> – Ensures service requests, scheduling, and logistics are handled accurately and on time. </span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-family:Calibri, sans-serif;\">Grit</span></b><span style=\"font-family:Calibri, sans-serif;\"> – Takes initiative and follows through to keep projects and service operations running smoothly.</span></span></span></span></span></li></ul></td></tr></tbody></table>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "83605",
          "addressRegion": "ID",
          "addressLocality": "Caldwell"
        }
      },
      "validThrough": "2026-08-10",
      "uniqueJobCode": "job_20260512210832_PAYW8FPQ9UYADZFD",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20230228202148_SWXWTXGZYJKJP22R/logos/20260504174706_MCG_Main_Logo_002.png",
        "name": "JTS",
        "@type": "Organization",
        "sameAs": "https://johnsonthermal.com/"
      },
      "experienceRequirements": "Mid Level"
    }
  },
  "list_job": {
    "id": "e5wZCF1BHq",
    "title": "Service Operations Coordinator",
    "detailUrl": "https://johnsonthermalsystems.applytojob.com/apply/jobs/details/e5wZCF1BHq?&"
  },
  "detail_errors": []
}