Part Time Customer Service Instant Return Representative

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    "ExternalDescriptionStr": "<div style=\"margin-right: 0px;\"><p><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">The Part Time <strong>Customer Service</strong> <strong>Instant Return Representative</strong> is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.&nbsp; This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.</span></span></p><p><strong>What You’ll Get:</strong></p><ul style=\"list-style-type: disc;\"><li>Hourly Rate is $22.04 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.</li><li>Bonus Plans: Eligible, Up to 12%</li><li>Bonus: Eligible, Up to 12%</li><li>Benefits: Eligibility and program information can be found here at HertzBenefits.com. To include:<ul style=\"list-style-type: circle;\"><li>Employee Assistance Program for employees &amp; family</li><li><p>Perks &amp; Discounts –Theme Park Tickets, Gym Discounts &amp; more</p><p><br>&nbsp;</p></li></ul></li></ul><p><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">The key responsibilities <u>and</u> accountabilities are:</span></span></p><ul><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Provides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Provide the customer with an invoice and a full explanation of their charges</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Resolve customer issues and concerns professionally using effective customer service techniques.&nbsp; When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Check fuel level and mileage and clearly explain final charges to the customer</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.&nbsp; Offer assistance as needed.</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">To carry out any other duties requested by the managers/Team Leaders.</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Keep work area organized and free of clutter</span></span></li></ul></div><p><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Basic Qualifications:</strong></span></span></p><ul><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Passion for customer service and attention to detail – Goes the extra mile</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">A minimum of one year of sales or customer experience in a high volume or service-oriented environment</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Proven strong sales and closing skills and the ability to friendly, engaging manner</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Basic computer proficiency</span></span><br>&nbsp;</li></ul><p><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Must be able to:</strong></span></span></p><ul><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Good communication skills both written and oral.&nbsp; Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Demonstrate professionalism and interpersonal skills</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Proven experience of working well within a team.</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">100% customer focus, with proven experience within a customer facing environment</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Work flexible shifts including weekends and holidays; and work overtime as required</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Work outdoors during all weather conditions</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Stand for long periods of time</span></span></li><li><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 10pt;\">Lift up to 45 pounds</span></span></li></ul>",
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    "CorporateDescriptionStr": "The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. \n<div>\n  &nbsp; \n <div> \n </div> <b>US EEO STATEMENT</b>&nbsp; \n <div>\n   At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.&nbsp; \n </div> \n <div>\n   Individuals are encouraged to apply for positions because of the characteristics that make them unique.&nbsp;\n </div> \n <div>\n   EOE, including disability/veteran \n </div> \n</div>",
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