Marketing Communications and Experience Specialist

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    "ExternalDescriptionStr": "<p><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">The Marketing Communications and Experience Specialist&nbsp;will manage intake and development of corporate communications and copyediting for all print and digital media; including, but not limited to, newsletters, press releases, web and social media content, advertising copy, patient letters and education materials for the internal and external marketing and communication needs of Springfield Clinic. This position will also play a key role on the patient experience team to review patient comments, provide follow-up, monitor trends and deliver in-person and virtual patient experience training to support all Clinic locations. This role is part of the Brand &amp; Experience team based on the Main Campus of Springfield Clinic in Springfield, Illinois.</span></p><p>&nbsp;</p><p><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\"><strong>Job Relationships</strong></span></p><p><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Reports to the Director Experience &amp; Internal Communications</span></p><p>&nbsp;</p><p><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\"><strong>Principal Responsibilities</strong></span></p><ul><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Develop an understanding and following of health care and patient experience industry terms, relevant topics &amp; trends.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Responsible for communication needs intake from clients to develop, produce, copyedit and round for approval and distribution.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Partner with graphic design team to develop visual communication, infographics, training and patient education materials.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Ensure accuracy of material through additional research and escalate edits and proofs to clients until all approvals are secured.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Build strong client relationships across all Clinic departments providing exceptional customer service.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Collaborate with clients and Brand &amp; Experience team members in brainstorming sessions to develop creative concepts for marketing initiatives and patient experience programs.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Use creative and problem-solving skills to resolve issues and guide stakeholders.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Organize, manage, coordinate and complete multiple &amp; simultaneous project tasks on deadline using team tasking tools.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Additional responsibilities may include providing patient education, training and support for our patient portal.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Comply with the Springfield Clinic incident reporting policy and procedures.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Adhere to all OSHA and Springfield Clinic training &amp; accomplishments as required per policy.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Adhere to Springfield Clinic's Code of Conduct and Ethics Standards.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Perform other job duties as assigned.</span></li></ul><p>&nbsp;</p><p><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\"><strong>Education/Experience</strong></span></p><ul><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Bachelor's degree in communications, English, journalism, business, political science or related concentration required.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Minimum five (5) years of professional writing, communications and/or editing experience preferred.&nbsp;</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Highly proficient in content marketing, copyediting and writing for all types of print and digital platforms required.</span></li></ul><p>&nbsp;</p><p><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\"><strong>Knowledge, Skills and Abilities</strong></span></p><ul><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Ability to manage multiple communication and patient experience tasks and simultaneous projects.&nbsp;</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Desire to work well in fast-paced environment required.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Must be highly detail-oriented, organized and able to deliver a high level of accuracy and efficiency.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Confidence and interest in using public speaking skills to deliver patient experience training sessions.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">High proficiency in MS Office, MS Teams, SharePoint, content management systems.</span></li></ul><p>&nbsp;</p><p><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\"><strong>Working Environment</strong></span></p><ul><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Dynamic, creative, challenging and growing team environment that requires delivery of accurate, creative, timely and cost-effective solutions for our clients.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Normal office environment, remote work as needed.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Minimal travel required, mileage reimbursement available for offsite training.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Computer intensive.</span></li><li><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">Requires some medium lifting and bending.</span></li></ul><p>&nbsp;</p><p><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\"><strong>PHI/Privacy Level</strong></span></p><p><span style=\"font-family:&quot;;Calibri&quot;,sans-seriffont-size:9.0pt;\">HIPAA4</span></p>",
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