Season 26/27 - Concierge Team Leader

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    "city": "Abuta-gun",
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    "location": {
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      "state": "Hokkaido"
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    "departmentLabel": "Hotel Operations",
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    "location": {
      "city": "Abuta-gun",
      "state": "Hokkaido",
      "postalCode": "048-1711",
      "addressCountry": "Japan"
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    "datePosted": "2026-05-11",
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\"><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Job Title</span>: <span style=\"font-weight: bold\">Concierge Team Leader</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">JOB DESCRIPTION</span></p>\n<p>The Concierge Team Leader plays a key role in delivering exceptional guest experiences by leading and developing the concierge team. This position ensures personalized, high-quality service for all guests, including VIPs, while coordinating seamlessly with internal departments and local partners.</p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">JOB OVERVIEW/RESPONSIBILITIES</span><br></p>\n<p><span style=\"font-weight: bold\">Team Leadership &amp; Training</span></p>\n<ul>\n<li>Lead, supervise, and motivate the concierge team to deliver world-class hospitality</li>\n<li>Train and mentor concierge staff to maintain service excellence</li>\n</ul>\n<p><span style=\"font-weight: bold\">Guest Experience Management</span></p>\n<ul>\n<li>Arrange dining reservations, ski lessons, equipment rentals, and local activities</li>\n<li>Curate personalized guest experiences based on individual preferences</li>\n</ul>\n<p><span style=\"font-weight: bold\">Local Knowledge &amp; Information</span></p>\n<ul>\n<li>Stay up to date on local events, restaurants, and resort information</li>\n<li>Act as a local expert and trusted advisor for guests</li>\n</ul>\n<p><span style=\"font-weight: bold\">Guest Feedback &amp; Service Recovery</span></p>\n<ul>\n<li>Handle guest feedback and complaints professionally</li>\n<li>Ensure effective service recovery and guest satisfaction</li>\n</ul>\n<p><span style=\"font-weight: bold\">VIP &amp; Special Request Handling</span></p>\n<ul>\n<li>Assist VIP guests and manage special or sensitive requests with care and discretion</li>\n</ul>\n<p><span style=\"font-weight: bold\">Operations &amp; Emergency Support</span></p>\n<ul>\n<li>Maintain an organized and welcoming concierge desk and lobby area</li>\n<li>Support guests during emergencies or unexpected situations</li>\n</ul>\n<p><span style=\"font-weight: bold\">Cross-Department Collaboration</span></p>\n<ul>\n<li>Coordinate closely with other departments to ensure a seamless guest experience</li>\n</ul>\n<p><br></p>\n<p>Training and support will be provided to help you succeed in the role.</p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">REQUIREMENTS</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">【Must】</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Experience</span>\n<ul>\n<li>Experience in luxury hospitality, guest services, or concierge-related roles</li>\n<li>Supervisory or team-lead experience in hospitality or service environments<br></li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Education and Qualification</span>\n<ul>\n<li>Valid working visa in Japan</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Skills</span>\n<ul>\n<li>Strong communication and interpersonal skills</li>\n<li>Ability to work flexible hours, including weekends and holidays, according to shift schedules.</li>\n<li>Strong problem-solving skills and ability to handle guest issues calmly</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Language Skills</span>\n<ul>\n<li>Business level or above in English</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Competencies</span>\n<ul>\n<li>Strong leadership and team management capability</li>\n<li>Ability to perform under pressure in a fast-paced environment</li>\n<li>High level of guest-centric mindset and service orientation</li>\n<li>Excellent collaboration skills across departments</li>\n<li>Friendly, polite, and professional attitude toward guests and colleagues</li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">【Preferred】</span><br></p>\n<ul>\n<li><span style=\"font-weight: bold\">Experience</span>\n<ul>\n<li>Experience working in resort or winter tourism destinations</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Education and Qualification</span><br>\n<ul>\n<li>Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)</li>\n<li>Hospitality, tourism, or service-related education or certifications</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Skills</span>\n<ul>\n<li>Advanced knowledge of local attractions, dining, and activities</li>\n<li>Strong interest in winter tourism and resort operations</li>\n<li>Familiarity with hotel reservation systems and concierge service platforms<br></li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Language Skills</span>\n<ul>\n<li>Conversational level or above in Japanese</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Competencies</span>\n<ul>\n<li>Ability to anticipate guest needs and deliver personalized experiences</li>\n<li>Natural mentoring ability to develop team members</li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Employment Terms and Condition</span></p>\n<p><span style=\"font-weight: bold\">Contract Period &amp; Renewal</span></p>\n<ul>\n<li>Contract Period: 11/3/2026 - 3/31/2027</li>\n<li>Contract renewal: Applicable</li>\n<li>Reason of Renewal: \n<ul>\n<li>Employee’s work performance and attitude.</li>\n<li>Company’s business demands.</li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Duty, Work Location &amp; Scope of Changes</span></span></p>\n<ul>\n<li>Duty: may be changed as determined by the company</li>\n<li>Initial Work Location: one of the company’s properties in Niseko Area or Rusutsu, Hokkaido</li>\n<li>Scope of changes: company properties in Niseko Area, Rusutsu or Furano.\n<ul>\n<li>Training may be conducted at other location.</li>\n<li>Employees may be required to work at different properties based on operational needs.<br></li>\n<li>The initial assignment will be determined by the company.</li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-weight: bold\">Commuting &amp; Workplace policy</span></p>\n<ul>\n<li>Private Vehicle Commuting: Not permitted</li>\n<li>Measures to prevent passive smoking: indoor smoking prohibited</li>\n</ul>\n<p><span style=\"font-weight: bold\">Working hours, Days off &amp; Overtime</span></p>\n<ul>\n<li>Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00</li>\n<li>Days off: two days off per week (based on shift schedule)</li>\n<li>Overtime: Yes</li>\n<li>Monthly Average Overtime Hours: 10 hours per month</li>\n<li>36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Salary Package / Benefit</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Salary: 1,500 yen / per hour ~</span></li>\n<li>Subsidized Ski Pass on your location or Recreational Allowance<br></li>\n<li>Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.</li>\n<li>Staff Accommodation Available</li>\n<li>Company Events</li>\n</ul>",
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