IT Support and Event Specialist

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    "description": "<p><strong>Job Description</strong></p>\n\n<p>The IT Support and Event Specialist will work under the direction of the IT Operations Manager and the Director of Information Technology and will serve as Tier 1 support for the university&#8217;s IT support services.</p>\n\n<p><strong>Responsibilities:</strong></p>\n\n<p>Responsibilities include, but are not limited to:</p>\n\n<ul>\n\t<li>Provide front-line hardware and software support for employees&#8217; desktops and laptops, peripherals, printers and other technologies</li>\n\t<li>Troubleshoot user account issues for employees and students</li>\n\t<li>Support and maintain A/V equipment and classroom technology</li>\n\t<li>Address advanced support cases by assessing inbound cases and assigning tickets to appropriate support personnel</li>\n\t<li>Identify and report areas for improvement by assessing and evaluating incoming support cases</li>\n\t<li>Assist with the setup and teardown of events</li>\n</ul>\n\n<p><strong>Standard Expectations:</strong></p>\n\n<ul>\n\t<li>Experience troubleshooting Windows 10/11 operating systems</li>\n\t<li>Experience troubleshooting Mac operating systems</li>\n\t<li>Must be familiar with common desktop and user administration paradigms and tools such as:\n\t<ul>\n\t\t<li>System imaging</li>\n\t\t<li>MS Active Directory</li>\n\t\t<li>Antivirus/Antimalware tools</li>\n\t</ul>\n\t</li>\n\t<li>Must have a basic understanding of computer networking</li>\n\t<li>Must be able to provide advanced hardware and software support such as:\n\t<ul>\n\t\t<li>Replacing failed hardware</li>\n\t\t<li>Operating system installation</li>\n\t</ul>\n\t</li>\n\t<li>Be willing to work outside of standard operating hours, including nights and weekends, to provide support for various events on campus on an as-needed basis</li>\n\t<li>Candidate must be able to work in hot/cold conditions for I.T. projects. Must be able to carry up to 50 pounds, climb ladders, work in attics and underneath floors, and carry computer equipment across campus</li>\n</ul>\n\n<p><strong>Qualifications and Skills:</strong></p>\n\n<ul>\n\t<li>Possess good organizational and communication skills</li>\n\t<li>Strong interpersonal skills when dealing with internal or external clients</li>\n\t<li>Good troubleshooting abilities when working on complex issues</li>\n\t<li>Excellent customer service skills when assisting users with technical problems</li>\n\t<li>Ability to use good judgment and prioritize work effectively</li>\n</ul>\n\n<p><strong>Education and Experience:</strong></p>\n\n<p>Minimum of an Associate Degree in IT or 1-3 years of relevant experience in a related role</p>\n\n<p>Job Type: Full-time</p>\n\n<p>Benefits:</p>\n\n<ul>\n\t<li>Dental insurance</li>\n\t<li>Employee assistance program</li>\n\t<li>Health insurance</li>\n\t<li>Health savings account</li>\n\t<li>Life insurance</li>\n\t<li>Retirement plan</li>\n\t<li>Tuition reimbursement</li>\n\t<li>Vision insurance</li>\n</ul>\n\n<p>Compensation Package:</p>\n\n<ul>\n\t<li>Hourly pay</li>\n\t<li>Overtime pay</li>\n</ul>\n\n<p>Schedule:</p>\n\n<ul>\n\t<li>8 hour shift</li>\n\t<li>Evening shift</li>\n\t<li>Monday to Friday</li>\n\t<li>On call</li>\n\t<li>Overtime</li>\n\t<li>Weekends as needed</li>\n</ul>\n\n<p>Experience:</p>\n\n<ul>\n\t<li>IT Support: 1 year (Required)</li>\n</ul>\n\n<p>Ability to Commute:</p>\n\n<ul>\n\t<li>Lebanon, TN 37087 (Required)</li>\n</ul>\n\n<p>Work Location: In person</p>",
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