Technical Support with Thai

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    "city": "Thailand",
    "region": "Thailand",
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      "city": "Thailand",
      "state": "Thailand"
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    "location": {
      "city": "Thailand",
      "state": "Thailand",
      "postalCode": "0000",
      "addressCountry": "Thailand"
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    "datePosted": "2026-05-28",
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    "description": "<p>Please note that Go Global is not the hiring company, but rather the link between candidates and the employer.<br><br></p>\n<p><span style=\"font-weight: bold\">Job description:</span></p>\n<p>We are looking for Thai-speaking individuals with excellent communication skills and a willingness to learn, to join our team as Technical Support Specialists. This role involves handling Level 2 and Level 3 support tickets for a software application. While prior technical support experience is not mandatory, strong problem-solving skills and a customer-first mindset are essential. Full training will be provided.<br><br></p>\n<p><span style=\"font-weight: bold\">Role Details (Consultant – Technical Support):</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Job Function:</span> Technical Support – L2 Level with Thai Language</li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\">Applications Supported:</span> Around 200 internal business applications built on <span style=\"font-weight: bold\">.NET and SQL Server</span></li>\n<li><span style=\"font-weight: bold\">Responsibilities:</span>\n<ul>\n<li>Provide technical support to <span style=\"font-weight: bold\">end-users</span> in the <span style=\"font-weight: bold\">local language</span> (Thai)</li>\n<li>Troubleshoot issues related to <span style=\"font-weight: bold\">.NET and SQL Server–based applications</span></li>\n<li>Handle <span style=\"font-weight: bold\">L2 escalations</span> and coordinate with the L3/engineering team when required</li>\n<li>Ensure timely resolution of incidents and service requests</li>\n<li>Document fixes, maintain knowledge base, and share best practices with the team</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Skills Required:</span>\n<ul>\n<li>Hands-on experience in <span style=\"font-weight: bold\">.NET and SQL Server</span> (basic debugging, query handling, troubleshooting)</li>\n<li>Strong problem-solving and communication skills</li>\n<li>Ability to interact with business users and translate issues into technical resolutions</li>\n</ul>\n</li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\">Work Timings:</span> 9:00 AM – 7:00 PM local time (Thailand).</li>\n</ul>\n<p><span style=\"font-weight: bold\">Key Responsibilities:</span></p>\n<ul>\n<li>Assist Thai-speaking customers via phone, email, or chat</li>\n<li>Understand customer issues and provide clear, step-by-step guidance</li>\n<li>Escalate technical issues to internal teams when necessary</li>\n<li>Document solutions, steps, and issue patterns clearly in the ticketing system</li>\n<li>Ensure a high level of customer satisfaction with professional communication</li>\n</ul>\n<p><span style=\"font-weight: bold\">Requirements:</span></p>\n<ul>\n<li>Fluency in Thai (spoken and written)</li>\n<li>English communication skills (for internal collaboration)</li>\n<li>Strong logical thinking and problem-solving skills</li>\n<li>Comfortable navigating different systems, tools, or platforms</li>\n<li>Eagerness to learn technical concepts and grow in the support domain</li>\n<li>Ability to work independently and in a team environment</li>\n</ul>\n<p><span style=\"font-weight: bold\">Nice to Have (Not Mandatory):</span></p>\n<ul>\n<li>Experience with helpdesk or ticketing systems (e.g., Jira, Zendesk, ServiceNow)</li>\n<li>Knowledge of software troubleshooting or support processes</li>\n</ul>\n<p>Extra details:</p>\n<ul>\n<li>Experience: 3+ years</li>\n<li>Duration: 1 year (may extend based on performance)</li>\n<li>Location: Work From Home, (But Must go to the nearest office, as per client request.)<br><br></li>\n</ul>\n<p><br></p>",
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